WorkFusion and IBM Datacap are competitors in the automation and document recognition category. WorkFusion appears to have the upper hand due to its affordability and superior flexibility in deployment models.
Features: WorkFusion excels with its user-friendly features, extensive automation capabilities, especially in SAP integration, and strong document recognition utilizing OCR and machine learning. Additionally, it offers a simple dashboard for data management. IBM Datacap stands out with powerful document capture and recognition, including barcode and fingerprint recognition. It integrates well with FileNet and supports customizable rule sets, enhancing its extensibility and reliability.
Room for Improvement: WorkFusion could benefit from enhancing ERP integration, improving NLP processing, and simplifying the setup for non-technical users. IBM Datacap needs a more intuitive interface, improved parallel processing support, and better utilization of AI technologies like Watson. Additionally, enhancing language support, particularly for languages like Arabic, would be beneficial for IBM.
Ease of Deployment and Customer Service: WorkFusion supports diverse deployment models, including public and hybrid clouds, offering flexibility and robust customer service. However, there are occasional speed issues during product upgrades. IBM Datacap is mainly on-premises, limiting flexibility compared to cloud solutions. It provides good initial support, though there are mentions of improvement opportunities in technical assistance and bug resolution.
Pricing and ROI: WorkFusion is affordable compared to high-end automation solutions, although significant costs remain for small enterprises. It offers good ROI with increased productivity reports. IBM Datacap’s pricing model, often part of larger bundles like CloudPak, is considered steep. ROI is evident in large-scale operations, but pricing remains a concern for mid-sized and smaller clients.
| Product | Market Share (%) |
|---|---|
| IBM Datacap | 3.4% |
| WorkFusion | 2.7% |
| Other | 93.9% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Large Enterprise | 23 |
IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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