IBM Datacap vs Tungsten RPA comparison

IBM and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Additionally, 89% of IBM users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

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Executive Summary

We performed a comparison between IBM Datacap and Tungsten RPA based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Datacap vs. Tungsten RPA Report (Updated: June 2025).

Buyer's Guide

IBM Datacap vs. Tungsten RPA

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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DeekshithShetty

Software Development Senior Specialist at NTT Data

High-accuracy document processing with easy integration and good image enhancement

The OCR extractions are very good, almost 100% accurate now. The integration with other tools is very easy, with inbuilt actions to configure and directly export to multiple depositories. It is also good at image enhancement, including the removal of lines, which is helpful in processing and automation and ensures very little user intervention, thus saving time.

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Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Automates browsing tasks without needing a server connection

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities."

"The product effectively handles all the tasks we require."

"Overall, the whole product is really nice and provides significant benefits."

"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

More Automate pros

"While we are doing indexing, we tag the document type. It's programmed inside of Datacap to automatically detect the document based on a given template. It auto-indexes that document, which means that it automatically tags the correct document type to the scanned document."

"It reduces human error and saves time."

"It is the best solution for scanning purposes."

"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."

"The installation of the solution is very simple."

"Very scalable and stable data capture and extraction solution that's very simple to install."

"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."

"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."

More IBM Datacap pros

"The OCR was quite stable and flexible."

"The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity."

"Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information."

"This is a stable platform and we did not encounter any big problems."

"The most valuable feature is the robotic process."

"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."

"The most valuable features are workflow and process automation."

"The most valuable feature of Kofax RPA is the simplicity of automating tasks."

More Tungsten RPA pros

Cons

"There is a lack of good development for artificial intelligence, such as machine learning."

"They do not encrypt passwords, so this is an issue with HIPAA compliance."

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

"The documentation is not that great."

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

More Automate cons

"The interface can be more intuitive."

"There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."

"When I scan a document in Datacap that has a watermark or the document is a little distorted, the image output is poor. It either becomes completely black, or there is so much distortion that we cannot read the numbers or the addresses mentioned in the POD. When we scan a document, we expect the output to be at least 95 percent accurate."

"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."

"What could be improved in IBM Datacap from a technical perspective is having everything together all in one place, rather than having several different interfaces. The addition of cloud-based OCR technology would also make this solution better. There's also room for improvement for their technical support."

"The IBM Datacap site actually is on the newer inside. They will give it as a plugin only."

"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."

"Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core."

More IBM Datacap cons

"Exception handling needs to be improved."

"Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath."

"RPA technology is constantly changing, and sometimes Kofax lags behind."

"The interface could be better from a usability standpoint."

"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."

"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."

"This product has room for improvement in support of aviation. The interface could be improved in the next release."

"We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."

More Tungsten RPA cons

Pricing and Cost Advice

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"Once you buy the software, you just pay for the support for backend help."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

More Automate pricing and cost advice

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

"Pricing needs to stay competitive."

"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."

More IBM Datacap pricing and cost advice

"Price is not a problem, because they are a competitor and we have a special rate."

"Kofax RPA's licensing costs are yearly and expensive."

"I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."

"Kofax RPA is moderately priced but expensive in comparison to UiPath and Power Automate."

"Kofax's prices are pretty reasonable."

"The cost depends on the number of licenses and the number of RPAs."

"I give the price of the solution a six out of ten."

"Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM)."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Educational Organization

Financial Services Firm

17%

Government

14%

Computer Software Company

12%

Insurance Company

10%

Financial Services Firm

18%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

See all answers

What do you like most about IBM Datacap?

The installation of the solution is very simple.

See all answers

What is your experience regarding pricing and costs for IBM Datacap?

Pricing is in the mid-range but could be more affordable, rated at four point five.

See all answers

What needs improvement with IBM Datacap?

IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing ...

See all answers

What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you ...

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a...

See all answers

What needs improvement with Kofax RPA?

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the ...

See all answers

Comparisons

UiPath Platform vs Automate

Compared 34% of the time

Microsoft Power Automate vs Automate

Compared 33% of the time

Blue Prism vs Automate

Compared 9% of the time

Automation Anywhere vs Automate

Compared 8% of the time

VisualCron vs Automate

Compared 6% of the time

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ABBYY Vantage vs IBM Datacap

Compared 32% of the time

Amazon Textract vs IBM Datacap

Compared 18% of the time

Microsoft Power Automate vs IBM Datacap

Compared 13% of the time

Tungsten TotalAgility vs IBM Datacap

Compared 11% of the time

OpenText Capture vs IBM Datacap

Compared 11% of the time

More IBM Datacap Competitors

UiPath Platform vs Tungsten RPA

Compared 38% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 12% of the time

Tungsten TotalAgility vs Tungsten RPA

Compared 10% of the time

Automation Anywhere vs Tungsten RPA

Compared 10% of the time

Blue Prism vs Tungsten RPA

Compared 7% of the time

More Tungsten RPA Competitors

Product Reports

Buyer's Guide

Automate

June 2025

Download Automate product report

Buyer's Guide

IBM Datacap

June 2025

Download IBM Datacap product report

Buyer's Guide

Tungsten RPA

May 2025

Download Tungsten RPA product report

Also Known As

HelpSystems Automate, Automate

Datacap

Kofax RPA, Kofax Kapow, Kapow

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

IBM

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

IBM Datacap vs. Tungsten RPA

June 2025

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