IBM Datacap vs Tungsten RPA comparison

IBM and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Additionally, 89% of IBM users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

IBM Datacap

Read 28 IBM Datacap reviews

1,905 Views
1,372 Comparison Views

89% willing to recommend

Tungsten RPA

Read 27 Tungsten RPA reviews

2,845 Views
1,707 Comparison Views

83% willing to recommend

IBM Datacap

Tungsten RPA

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Datacap and Tungsten RPA based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Datacap vs. Tungsten RPA Report (Updated: March 2026).

Buyer's Guide

IBM Datacap vs. Tungsten RPA

March 2026

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Helped 884,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Datacap

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (6th)

Tungsten RPA

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (10th)

Featured Reviews

Bhasker ReddyPIdintla

Technical Delivery Head at a tech vendor with 10,001+ employees

Has improved document scanning accuracy with advanced OCR capabilities

IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI screens. This is especially beneficial for customer onboarding where documents are scanned not all at once but periodically. Incorporating automation could also aid in this area.

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Mahmoud Alyabroudi

Solutions Architect at DEWA

A n automation solution with OCR and scanner

Tungsten RPA features enhanced desktop automation capabilities, improved Active Directory integration, and upgraded recorder functionality. These updates will be available in the upcoming release. Firstly, The first level of support needs enhancement. When you open a ticket with Tungsten, they inquire about various aspects of the issue. The initial support level should involve conducting a Webex meeting to address and assess the reported issues within the environment directly. This would involve thoroughly checking the issues and logs, among other relevant factors. It may require a minor configuration adjustment that could be resolved promptly during the session. There are several challenges associated with Tungsten RPA. Firstly, there is often a perception issue among employees who may believe that RPA is intended to replace their jobs rather than enhance efficiency. This misconception can hinder the adoption of RPA solutions in the workplace, as employees may resist the implementation of automation technologies. Secondly, there have been challenges related to integrating Tungsten RPA with applications built on Java. Many issues have been addressed and resolved in V11.3, thus improving the compatibility of Tungsten RPA with Java-based applications and major challenges.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located."

"The administration of the application following an error is most valuable. We are able to know easily when something is stuck in the system."

"One valuable feature of IBM Datacap is the OCR capability, along with its ability to read fields from documents."

"It reduces human error and saves time."

"Datacap as compared to other products is a cheaper product, the stability and all the features are great, and the user-friendly features look good and you have less customization."

"The solution offers many features that are beneficial for customers."

"An example: In the state of Connecticut, we implemented a solution which was forms based, but inspired by IBM technology, and we were able to eliminate a process which normally took 60 days and cut it down to six hours."

"The most valuable feature is its ability to capture data, which changes all the time into different formats."

More IBM Datacap pros

"The solution is really good and it's rather budget-friendly."

"The product saves time and resources."

"Kofax RPA has allowed us to create a program in which the top 100 forms used across the organization are extracted and pushed into a database, from which any team globally can extract the information from those forms."

"The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated."

"Kofax RPA has provided our organization with a lot of savings in many different areas and we have improvements in data quality."

"The OCR was quite stable and flexible."

"Provides valuable tools working in integration with RPA tools."

"The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity."

More Tungsten RPA pros

Cons

"The reading efficiency of the solution needs to be improved."

"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."

"There are times when external features impact services. For example, Windows patching or antivirus updates can affect production-level services."

"We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare."

"Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing based on the core count."

"Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core."

"One of the things that we wished for was to have an easier way to carry out the customizations. Currently, if you want to customize data, you need to have a developer with C# knowledge. If IBM could implement a no-code or low-code platform for Datacap, it would be easier to adjust it without needing a developer, which was always the most difficult part."

"The solution's scalability needs improvement."

More IBM Datacap cons

"For additional features, I'd like to see a recording function and a more simple interface."

"The process discovery could be a bit better."

"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "

"Its documentation is not widely available on the web. When there is a problem, the channels through which I can get a solution are limited."

"Kofax needs to create a community where developers have the opportunity to donate to it. The education surrounding this solution should be better."

"The product needs more AI capabilities."

"The technical support must be improved."

"We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly."

More Tungsten RPA cons

Pricing and Cost Advice

"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."

"It is an expensive solution."

"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

"Pricing needs to stay competitive."

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."

"This solution is the most expensive in the market."

More IBM Datacap pricing and cost advice

"The solution’s license is not expensive."

"The cost depends on the number of licenses and the number of RPAs."

"Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM)."

"Price is not a problem, because they are a competitor and we have a special rate."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."

"Kofax RPA is moderately priced but expensive in comparison to UiPath and Power Automate."

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

11%

Government

10%

Insurance Company

Financial Services Firm

14%

Performing Arts

Retailer

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	18

Questions from the Community

What is your experience regarding pricing and costs for IBM Datacap?

Pricing is in the mid-range but could be more affordable, rated at four point five.

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What needs improvement with IBM Datacap?

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What is your primary use case for IBM Datacap?

I primarily use IBM Datacap ( /products/ibm-datacap-reviews ) for data capture and scanning documents with OCR. Specifically, it's used for DocuSign ( /products/docusign-reviews ) as well.

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

I am not a user of Tungsten RPA; I sell this product for our company.

See all answers

What needs improvement with Kofax RPA?

The negative side is that UiPath has a really large community on the RPA side, and Tungsten RPA doesn't have any community for the developer side, which is a red flag for us and for customers.

See all answers

What is your primary use case for Kofax RPA?

Tungsten RPA reduces manual work, especially in financial services and HR solutions.

See all answers

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Product Reports

Buyer's Guide

IBM Datacap

March 2026

Download IBM Datacap product report

Buyer's Guide

Tungsten RPA

February 2026

Download Tungsten RPA product report

Also Known As

Datacap

Kofax RPA, Kofax Kapow, Kapow

Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

IBM

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

IBM Datacap vs. Tungsten RPA

March 2026

Free Report: IBM Datacap vs. Tungsten RPA

Find out what your peers are saying about IBM Datacap vs. Tungsten RPA and other solutions. Updated: March 2026.

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