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IBM Datacap vs Robocorp comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
30
Ranking in other categories
Robotic Process Automation (RPA) (5th)
IBM Datacap
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
Intelligent Document Processing (IDP) (6th)
Robocorp
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
Robotic Process Automation (RPA) (14th)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
DeekshithShetty - PeerSpot reviewer
High-accuracy document processing with easy integration and good image enhancement
The OCR extractions are very good, almost 100% accurate now. The integration with other tools is very easy, with inbuilt actions to configure and directly export to multiple depositories. It is also good at image enhancement, including the removal of lines, which is helpful in processing and automation and ensures very little user intervention, thus saving time.
Sumedin Bilalic - PeerSpot reviewer
Has a straightforward initial setup process and good technical support services
Adapting to Robocorp is initially challenging, especially compared to drag-and-drop automation tools like Automation Anywhere and UiPath. Writing actual code in Visual Studio Code gives freedom but also requires a learning curve. If you don't have experience with programming languages like Python, it would take six to twelve months to learn. However, once proficient, it enables faster development cycles and the ability to achieve more than traditional tools allow.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."
"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."
"I actually quite liked the no-coding functionality."
"Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."
"The pricing is excellent. I would give them perfect marks in that regard."
"Automate increases efficiency and eliminates errors during documentation and invoicing processes."
"The standout feature of this intelligent product is its remarkable capability."
"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products..."
"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."
"It's a platform, not a configured application, so you can do what you want with it."
"The most valuable feature is its ability to capture data, which changes all the time into different formats."
"It is the best solution for scanning purposes."
"It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools."
"It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility."
"It's easy to deploy bots via the API helper in Control Room. Robocorp's debugging features are also robust. It shows you a lot of data."
"It offers high scalability and enables automation in ways that haven't been possible before."
"Robocorp is based on Python, so you can use Python scripts and create libraries for your use cases. Building libraries and custom scripts for a particular client and general use cases is easy. We can reuse those scripts for other clients, so we start seeing benefits quickly."
"It supports Python runtime because of that, runtime also improves."
"I like the fact that it's very fast. The processing speed is good, and that's what matters to me. I also like that we don't have to bother with the infrastructure setup. We don't have to care about the status of the data set, as I believe the local group will provide it. We don't care about the licensing model. We only have to care about how long we are using it."
"The solution is based on Python which makes it very valuable."
"The product has a valuable business process automation feature."
"The process execution and all features are very good."
 

Cons

"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."
"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."
"Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for assistance, but overall their support is acceptable."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."
"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"They do not encrypt passwords, so this is an issue with HIPAA compliance."
"The OCR for Hebrew text needs to be improved."
"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."
"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."
"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."
"They have to stop focusing on new development and stabilize the latest release. It is not stable."
"Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing based on the core count."
"When a client's requirement is not available in Datacap, out-of-the-box actions should be simpler to implement and not very complex."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"The interface can be more intuitive."
"It would be better if it were more user-friendly for non-technical users. It would be better if they had some drag-and-drop features to create logic."
"There are certain libraries in Python, such as those dealing with PDF automation and word files, that require the presence of certain external dependencies in the environment to be successfully used."
"We would also like an integrated PDF reader and better integration with custom solutions. The built-in Excel customization is limited, but we can still accomplish what we want using Python. We must rely on Python to customize processes in Robocorp. I don't know about the latest IDE from Robocorp, but the old one doesn't have a lot of activities."
"They should fully develop Robocorp Studio because it would attract a lot of people to the Robocorp platform."
"I preferred the user interface in the older versions. When troubleshooting, it's sometimes hard to find details about where things went wrong. You need to search a little harder. It takes more clicks to get to where you want to go. It can be somewhat confusing. When you run a process that fails, it takes you somewhere you may not expect."
"I don't like the complexity of deployment."
"We use the latest version of the process studio and it takes up a lot of CPU storage. In our case, this has been up to 14 GB of storage."
"The deployment process is complex and not straightforward, especially for legacy modernization."
 

Pricing and Cost Advice

"It comes with a package that costs approximately $20,000 USD per year."
"Once you buy the software, you just pay for the support for backend help."
"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"Pricing needs to stay competitive."
"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."
"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."
"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."
"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."
"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."
"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."
"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."
"You don't have to pay for the license. You have to pay for the time you use it."
"The product has good pricing."
"It's a cost-effective solution."
"The solution is a very affordable price."
"The price is cheaper than other competitors. I would rate the cost as one out of five."
"In terms of licenses, there is a return on investment in that area."
"The pricing is fine."
"Robocorp is much better in terms of pricing compared to UiPath."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
9%
Performing Arts
6%
Financial Services Firm
17%
Computer Software Company
11%
Government
11%
Manufacturing Company
10%
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise8
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise12
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
My main use case for Automate is to deliver enterprise-scale script execution jobs, which means we are using Automate...
What is your experience regarding pricing and costs for Fortra Automate?
Until now, I have not specified any other tech products except Microsoft Power Automate, N8N, and Make.com that I've ...
What do you like most about IBM Datacap?
The installation of the solution is very simple.
What is your experience regarding pricing and costs for IBM Datacap?
Pricing is in the mid-range but could be more affordable, rated at four point five.
What needs improvement with IBM Datacap?
IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing ...
What do you like most about Robocorp?
The product has a valuable business process automation feature.
What is your experience regarding pricing and costs for Robocorp?
The product has good pricing. They offer an efficient pay-as-you-go pricing model. There are different models for ent...
What needs improvement with Robocorp?
The platform's documentation could be better.
 

Comparisons

 

Also Known As

HelpSystems Automate, Automate
Datacap
No data available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
Information Not Available
Find out what your peers are saying about IBM Datacap vs. Robocorp and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.