IBM Cloud Identity Service vs JumpCloud comparison

IBM and JumpCloud are both solutions in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category. IBM is ranked #28, while JumpCloud is ranked #12 with an average rating of 8.4. Additionally, 100% of IBM users are willing to recommend the solution, compared to 100% of JumpCloud users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 18, 2026

IBM Cloud Identity Service and JumpCloud are in competition within the identity and access management sector, with JumpCloud seemingly leading due to its versatile features and deployment options, aligning with organizations prioritizing integration capabilities.

Features: IBM Cloud Identity Service is recognized for its comprehensive security measures, seamless enterprise system integrations, and robust support for large organizations. JumpCloud stands out with its cross-platform functionality, directory-as-a-service capability, and adaptability for modern, diverse IT settings.

Ease of Deployment and Customer Service: JumpCloud is known for its easy deployment across multi-platform environments, simplifying adoption across various organizational types. IBM Cloud Identity Service integrates smoothly within IBM ecosystems but may involve more setup in non-IBM settings. IBM's customer service has a reputation for being prompt and professional, while JumpCloud's support is effective and helps maintain its user base.

Pricing and ROI: IBM Cloud Identity Service generally incurs a higher initial cost, offering considerable ROI through its premium integrations and advanced security suitable for complex enterprise needs. JumpCloud presents a more cost-effective option with potential substantial ROI, especially attractive to small to medium enterprises seeking flexibility and basic functionality without elevated expense. Despite higher costs associated with IBM, JumpCloud's pricing offers cost-efficiency with competitive functionalities.

To learn more, read our detailed IBM Cloud Identity Service vs. JumpCloud Report (Updated: December 2025).

Buyer's Guide

IBM Cloud Identity Service vs. JumpCloud

December 2025

Download the complete report

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Featured Reviews

reviewer2701851

Managing Director

Enhances web security with a single pane of glass and flexible deployment

I don't see any need for improvement; one of the really good things about iboss as a company is that they listen to customer feedback. I have suggested enhancements, and they are responsive, making changes for the better, and they do a lot of testing. To improve iboss, although we haven't used it, we considered the VPN solution that comes with the highest tier licensing, which includes DLP and various other add-ons. We prefer using another product which automatically logs you back onto your network when turning on your PC. With iboss, the connection is manual, which doesn't meet our needs. Additionally, sizing can be tricky because, although the initial recommendations may seem adequate, actual usage may require more gateways than anticipated.

Read full review

reviewer1054431

Chief Technology Officer at a computer software company with 51-200 employees

Excellent support, beneficial integration, and low maintenance

I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.

Read full review

Arun Jose

System Administrator at Mensa Brands

Unified directory and device management has streamlined remote workforce security and onboarding

JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"iboss is among the few products providing inline filtering where no application is needed on the device."

"I would rate the technical support of iboss a solid 10 without a shadow of a doubt."

"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."

"Content filtering is the most useful feature of iboss."

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."

"It was a very easy product to install. It can be deployed very fast."

"iboss is among the few products providing inline filtering where no application is needed on the device. It operates on the network side and is not device-based. This feature was one of the main reasons why we stayed with them for so long."

More iboss pros

"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."

"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."

"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."

"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."

"The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials."

"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."

"JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing."

"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."

"The cross-platform support and easy policy deployment from JumpCloud have greatly assisted my team, especially since it is typically difficult to deploy services across various directory services on Linux."

"JumpCloud has positively impacted my organization because we can work more efficiently by focusing on the one user portal to use the applications."

"A key positive impact JumpCloud has on my organization is significant time savings, and by centralizing user and device management, IT teams can reduce the time spent on manual tasks, potentially freeing up 20 to 30 percent of their time."

More JumpCloud pros

Cons

"Iboss is growing so fast that it is often hard for them to keep up with the challenges."

"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."

"Its pricing could be better."

"The reporting feature needs improvement."

"The solution could be stronger on the integration side and offer more cloud applications like G Suite or Oracle."

"Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall."

"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."

"Sometimes the agent stops working in iboss, and we have to reinstall the agent."

More iboss cons

"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."

"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."

"They need more straightening of the SSO capabilities."

"Lacks the ability to have various VPN applications."

"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."

"The visual tool and interface must be more fine-tuned."

"Support is not good enough."

"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."

"For improvement, the tool should introduce more customization options."

"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."

More JumpCloud cons

Pricing and Cost Advice

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"The overall pricing for iboss is very competitive and transparent."

"It is expensive compared to one of its competitors."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is probably in line with other solutions, but I do not deal with the financial side."

"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."

"We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."

"The solution is pretty expensive."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."

"JumpCloud's monthly license costs around $25 for the complete solution."

"JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."

More JumpCloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Identity and Access Management as a Service (IDaaS) (IAMaaS) solutions are best for your needs.

See recommendations

881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

No data available

Comms Service Provider

18%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	6
Large Enterprise	5

No data available

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	5
Large Enterprise	3

Questions from the Community

What needs improvement with iboss?

For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...

See all answers

What is your primary use case for iboss?

Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...

See all answers

What is your experience regarding pricing and costs for iboss?

Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern. There are cheaper alte...

See all answers

Ask a question

Earn 20 points

What do you like most about JumpCloud?

The product enables device management.

See all answers

What is your experience regarding pricing and costs for JumpCloud?

My experience with pricing, setup cost, and licensing indicates that pricing can be considered competitive with simil...

See all answers

What needs improvement with JumpCloud?

JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for ...

See all answers

Comparisons

Netskope vs iboss

Compared 13% of the time

Prisma Access by Palo Alto Networks vs iboss

Compared 10% of the time

Cisco Umbrella vs iboss

Compared 9% of the time

Zscaler Internet Access vs iboss

Compared 8% of the time

FortiSASE vs iboss

Compared 7% of the time

More iboss Competitors

IBM Security Verify Access vs IBM Cloud Identity Service

Compared 63% of the time

Okta Platform vs IBM Cloud Identity Service

Compared 19% of the time

Microsoft Entra ID vs IBM Cloud Identity Service

Compared 19% of the time

More IBM Cloud Identity Service Competitors

Teleport vs JumpCloud

Compared 7% of the time

Microsoft Entra ID vs JumpCloud

Compared 7% of the time

Okta Platform vs JumpCloud

Compared 7% of the time

Scalefusion vs JumpCloud

Compared 7% of the time

Microsoft Active Directory vs JumpCloud

Compared 6% of the time

More JumpCloud Competitors

Product Reports

Buyer's Guide

iboss

January 2026

Download iboss product report

Buyer's Guide

Identity and Access Management as a Service (IDaaS) (IAMaaS)

January 2026

Download IBM Cloud Identity Service product report

Buyer's Guide

JumpCloud

January 2026

Download JumpCloud product report

Also Known As

iBoss Cloud Platform

No data available

Resmo

Overview

Iboss offers a comprehensive cloud-based security platform valued for its scalability and autonomous features, ensuring robust security with easy deployment and management capabilities.

Renowned for its robust security architecture, Iboss integrates seamlessly within diverse networks, delivering efficient granular filtering and advanced content categorization. Its single pane of glass console provides ease of management, allowing rapid scalability suitable for rapidly deploying environments. Operates in BYOD setups due to inline filtering without device installation. Integration with cloud-based applications enhances user control, and features like SASE, SSL inspection, and ChatGPT risk protection stand as highlights. Despite its strengths, users have pointed out areas for enhancement like direct navigation in reports, SSL decryption, and better cloud integration while having room to improve data loss prevention.

What are the most important features of Iboss?

Scalability: Supports rapid deployment across diverse networks.
SASE: A consolidated approach to secure access.
SSL Inspection: Ensures safe data transmission.
Granular Filtering: Detailed control over accessible content.
Single Pane Management: Unifies control through a centralized console.

What benefits should users consider in reviews?

Cost-effectiveness: Offers competitive pricing with robust features.
Autonomous Operation: Reduces management overhead.
Responsive Support: Provides assistance when needed.
Flexible Deployment: Available for both cloud and on-premises environments.

The usage of Iboss spans educational institutions, specifically K-12, to enforce internet policies, protect data, and support remote work environments. It provides web filtering and security frameworks to ensure safe browsing. Its platform-as-a-service model offers flexibility for both cloud-based and on-premises requirements, integrating seamlessly to deliver enhanced security features suitable for various deployment needs including zero trust, CASB, and network security for work-from-home setups.

iboss

Whether your applications are custom, your business processes complex, or you're looking for world-class professional services and project management to coordinate each step of your project, IBM Cloud Identity Service is uniquely suited to serve organizations with out-of-the box challenges.

IBM Cloud Identity Service can be designed to help with the full lifecycle of implementation and operations, including discovery, planning, project management, integration engineering and more – expertly delivered by IBM's global staff of identity professionals.

IBM

JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.

JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.

What are the key features of JumpCloud?

Device Management: Manage Windows, Mac, and Linux devices efficiently.
Single Sign-on: Seamlessly integrate with Microsoft 365 and Google Workspace.
Centralized Directory: Simplifies administration by consolidating user credentials.
Policy Management: Enforce policies and provide VPN access.
Remote Management: Provides flexible access control.

Why should users consider JumpCloud?

Streamlined Onboarding/Offboarding: Efficient user management saves time.
Robust Authentication: Enhances security through strong credential management.
Scalability: Adapts well to growing business needs.
Integration Capabilities: Supports seamless connections with cloud applications.

Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.

JumpCloud

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Baxter Healthcare,

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Buyer's Guide

IBM Cloud Identity Service vs. JumpCloud

December 2025

Free Report: IBM Cloud Identity Service vs. JumpCloud

Find out what your peers are saying about IBM Cloud Identity Service vs. JumpCloud and other solutions. Updated: December 2025.

DOWNLOAD NOW

881,114 professionals have used our research since 2012.

See our IBM Cloud Identity Service vs. JumpCloud report.

See our list of best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors and best ZTNA as a Service vendors.

We monitor all Identity and Access Management as a Service (IDaaS) (IAMaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.