We performed a comparison between IBM BPM and Pega BPM based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison Results: Pega BPM finishes slightly ahead of IBM BPM. Pega BPM is low-code and very user-friendly. It provides next-generation processes that will convert problem statements into different diagrams and then implement the process, saving time and keeping organizations running efficiently. IBM BPM has a big learning curve and lacks many basic features that other BPM solutions provide.
"This solution is very stable."
"This product does the job in terms of executing the workflow."
"It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping them stable."
"It provides a very robust environment to build an integration framework or workflow patterns that we have. A lot of changes or modifications have been made to this solution over the past few years. The features that they have added this time have helped developers like us to work on the developmental environment and leverage all the capabilities of the tool. This is what I like about this solution."
"The solution has helped us automate business processes."
"Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent...There are countless use cases in which IBM BPM proves to be a valuable tool for my clients."
"We are implementing the tool to triple our monthly transaction volume."
"Integration is a big plus for me."
"The case management functionality of this solution has been most valuable."
"Powerful, full-featured business process management with excellent support"
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"The solution provides us with a very good dashboard."
"This is a customizable product."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"The technical support of Pega BPM is very good."
"Could increase vulnerability and security patches to make it more robust."
"We have been experiencing bad performance and instability."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"The options for customization could be improved. More customization using your own code would be beneficial."
"I'd like the tool to be more flexible."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"The cost of licensing could be improved."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"The initial setup takes time."
IBM BPM is ranked 6th in Business Process Management (BPM) with 105 reviews while Pega BPM is ranked 2nd in Business Process Management (BPM) with 55 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM BPM is most compared with Camunda, IBM Business Automation Workflow, Appian, Apache Airflow and AWS Step Functions, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Salesforce Platform. See our IBM BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.