Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2023

Categories and Ranking

Ranking in Business Process Management (BPM)
Ranking in Process Automation
Average Rating
Number of Reviews
Ranking in other categories
Application Infrastructure (7th)
Pega BPM
Ranking in Business Process Management (BPM)
Ranking in Process Automation
Average Rating
Number of Reviews
Ranking in other categories
Rapid Application Development Software (8th), Low-Code Development Platforms (7th)

Mindshare comparison

As of June 2024, in the Business Process Management (BPM) category, the mindshare of IBM BPM is 7.5%, up from 7.4% compared to the previous year. The mindshare of Pega BPM is 6.4%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
Unique Categories:
Application Infrastructure
Process Automation
Rapid Application Development Software

Featured Reviews

Dec 19, 2023
Easy to use, good price, easy for developers, easy to install and configure
The use cases include security and network processing for internal purposes It streamlines processes, benefits other projects, and integrates with other solutions. I appreciate its high user capacity and standard compliance. It's also helpful for multi-project deployments, design assessments,…
Shiv Kumar - PeerSpot reviewer
Nov 24, 2022
Customized for various industries, such as financial, insurance, and healthcare; has AI, decisioning, and robotics features, and an intuitive UI
The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process. Pega BPM is a technology, not merely a tool, so it has different industry frameworks. It's customized for various industries, such as financial, insurance, healthcare, etc. Other valuable features of Pega BPM include AI, decisioning, and robotics. It also has a more intuitive UI. Clients weren't as happy with the UI in the past, but that has now improved. I also like that Pega BPM has a UI that can be integrated with JavaScript-based, such as React or Vue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:


"Integration is a big plus for me."
"The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
"The functionality to design UI to be responsive and can run on multiple devices."
"The designer feature, compared to other solutions is easy to use."
"The most valuable feature for the organization is the Document Store."
"The integration and design are valuable features."
"It provides value and simplifies processes."
"The solution is stable."
"The solution is operating well overall."
"Fast prototyping."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"It's a good tool for workflow automation."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"The most valuable feature is the situational layer cake."
"Can do a lot of things with minimum time and cost."
"There are a lot of frameworks in the product. I use Pega PRPC the most."


"I have an interest around the robotic piece, and integrating that with the processes. I think that is certainly a good direction to be going."
"The setup was quite complex because the solution was cutting-edge at that time and IBM invested considerably in the implementation, likely at a loss to themselves."
"I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales process. The whole idea of BPM, is to iteratively improve the process, and in order to do that you have to have the analytics tool with it. A lot of times that doesn't go as far as it should simply because there's a lot more work to be done for that to happen, and just some sort of technical limitations that don't make that as easy as it should be."
"The pricing is a little bit high. It's gone up in cost."
"The configuration is not that easy, and the initial deployment took three months."
"We have been experiencing bad performance and instability."
"Needs better reporting. I do not think that we are fully taking advantage of what it already has yet."
"UI is an area with a shortcoming that needs improvement."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"The workflow automation can be slow, so there is room for improvement there."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"I would like to see Pega BPM improve the user experience."
"The initial setup takes time."

Pricing and Cost Advice

"The pricing is quite high, I would rate it two out of five."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"I give the pricing an eight out of ten."
"It gives us a good return on investment."
"When considering the features of the solution the price is expensive compared to competitors."
"It may be cheaper for organizations to pay for the Viewer licenses that are immediately up and running in the cloud, rather than paying for someone to administer publishing to an intranet."
"I think it's a reasonably priced tool, but it's important to consider which customers should buy this solution. It's designed for enterprise customers, not small ones."
"Price wise, IBM BPM is cheaper than other similar solutions and has excellent pricing."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."
"I rate Pega BPM a seven out of ten."
"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."
"We mostly have a yearly license."
"The licensing model for Pega BPM needs to be improved."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"Licensing is expensive. You need to wisely select between per user and per case."
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Top Industries

By visitors reading reviews
Financial Services Firm
Computer Software Company
Manufacturing Company
Financial Services Firm
Computer Software Company
Manufacturing Company

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
The product is expensive considering the hardware and software costs.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...



Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Pegasystems, SmartBPM

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Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about IBM BPM vs. Pega BPM and other solutions. Updated: June 2024.
789,577 professionals have used our research since 2012.