We performed a comparison between IBM BPM and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"IBM BPM's best features include document sharing, management document creation, widget and barcode creation, and integration."
"The most valuable feature is the ability to customize your rules and put them inside the tool."
"The installation was straightforward."
"The most valuable feature for the organization is the Document Store."
"Its workflow and integration with SAP are the most valuable features. It is also a stable solution."
"It has an elaborated way to explore the IBM BPM processes."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The most valuable feature of Pega BPM is its architecture."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"Pricing is a little on the high side."
"Can do a lot of things with minimum time and cost."
"The initial setup is pretty straightforward."
"The price and the overall installation process could be improved."
"If you want to use IBM BPM, you will have to invest a lot of money for licenses and you need to learn that there are limitations in developing applications. You cannot create anything you want."
"The front end is not customised for a good user experience."
"You must have good experience to work with it. It is not that easy. Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue."
"IBM BPM is stable, but sometimes there are issues with the server."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"It is a really powerful tool, but its entry price is so high, which makes it a very exclusive club for who gets to use it. The thing that seemed to be the most intolerable was that you could put lots and lots of users on it, and it worked fine, but if you put lots and lots of developers on it, it sure seemed to have challenges. The biggest challenge was the development because of the Eclipse tool. It just seemed like irrespective of the development team that you put together, whether it had 10 or 50 people, you would end up having to reboot the development server throughout the day when you concurrently had lots of people hammering on the system. The development server just got sluggish. This was true for every project I was on. Once you got more than about five people working on the system at the same time, it would just get slower and slower during development work, and the only way to fix it was to reboot the server. It became just like a routine. Sometimes, we would reboot at lunch or dinner time, which is silly. After the cloud instances started rolling out, I never saw that again. That was probably the one big advantage of the cloud version. Instead of using an independent Eclipse-based process development tool, we moved to web-based process and design. The web-based tool definitely had greater performance than the Eclipse-based tool. I never got onto another project after that with 50 people, so I don't know how the performance is when you get a large team on it, but it definitely seems that the cloud design tool was a massive improvement."
"Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM."
"There is a scarcity of resources who have worked with this solution before."
"This is an expensive solution."
"I would like to see Pega BPM improve the user experience."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"Its implementation in the public sector was a bit complex."
"The initial setup takes time."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"The previous versions had good training documents but the updated versions need to improve the documentation."
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
IBM BPM is ranked 5th in Business Process Management (BPM) with 27 reviews while Pega BPM is ranked 2nd in Business Process Management (BPM) with 29 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "A very stable and powerful tool for handling lots of concurrent users, but it is expensive, and the Eclipse-based tool has performance issues when you have a lot of developers". On the other hand, the top reviewer of Pega BPM writes "Excellent machine learning, automation intelligence, DevOps for larger organizations". IBM BPM is most compared with Camunda Platform, IBM Business Automation Workflow, Appian, Apache Airflow and K2, whereas Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, Microsoft Power Apps and Microsoft Azure App Service. See our IBM BPM vs. Pega BPM report.
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