

IBM Blueworks Live and SS&C Blue Prism compete in the business process management and automation category. IBM Blueworks Live has the upper hand in pricing and deployment, making it suitable for cost-conscious organizations, while SS&C Blue Prism excels in advanced features appealing to enterprises seeking robust automation.
Features: IBM Blueworks Live offers excellent process mapping, modeling, and collaboration abilities, which are perfect for documentation. It simplifies documentation and visualization, supporting process improvement projects efficiently. Conversely, SS&C Blue Prism provides strong automation capabilities designed for large enterprises. It supports extensive automation with features like premium integration, scaling, and AI enhancements.
Room for Improvement: IBM Blueworks Live could enhance its support for on-premises deployment and provide a more seamless integration with external tools. It can also improve its version control features for larger or more complex collaborations. SS&C Blue Prism might benefit from simplifying its initial setup process and creating more cost-effective pricing tiers for smaller businesses. It would also be advantageous for it to enhance certain specific automation tasks to broaden its applicability.
Ease of Deployment and Customer Service: IBM Blueworks Live provides a straightforward cloud-based deployment, which reduces infrastructure requirements and enhances accessibility for users. Support is readily available with flexible customer service options. SS&C Blue Prism, on the other hand, offers extensive enterprise-level support and rich resources, although its setup might require more intricate planning and execution.
Pricing and ROI: IBM Blueworks Live is known for more cost-effective pricing, delivering quicker ROI due to its ease of use and deployment. This makes it attractive to organizations focused on budgeting and fast implementation. SS&C Blue Prism, while demanding a higher initial cost, promises long-term ROI with enhanced efficiency in extensive automation, justifying investment through improved operational efficiencies over the long run.
IBM Blueworks Live seems very easy to use compared to similar products on the market.
It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.
I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks.
Support deserves a rating of nine out of ten.
They provide very detailed responses that enable us to handle any issues effectively.
The response times were slow to turn around.
IBM Blueworks Live is easily scalable, but it can be expensive to scale and there may be some limitations.
It is scalable from the solution perspective.
For the on-premise version, there aren't speed challenges, but sometimes the server goes down, preventing work.
I found it to be high on stability, and I would rate it at nine.
The solution is generally stable, though we have faced issues with increased transaction loads causing latency and occasional hang-ups.
Normal business users or consultants cannot perform the installation as it requires extensive technical knowledge.
I would prefer an on-premises solution for IBM Blueworks Live, and this could be a recommendation.
It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.
The pricing model was not modern, as it wasn't designed on a consumption basis or as a service basis.
The licensing cost can be a bit expensive compared to its competitors.
Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective.
IBM Blueworks Live provides clear ROI as it saves both time and money.
IBM Blueworks Live helps improve operational efficiency, especially where requirements are uncertain and clarity is needed.
The control room feature, which allows me to run and monitor the automation, is to be the most useful.
| Product | Mindshare (%) |
|---|---|
| SS&C Blue Prism | 1.3% |
| IBM Blueworks Live | 2.9% |
| Other | 95.8% |


| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Large Enterprise | 7 |
IBM Blueworks Live offers a cloud-based tool with real-time collaboration and BPMN 2.0 support, designed for efficient process mapping and management. It integrates well with IBM services and allows seamless Visio flowchart imports, emphasizing ease of use and intuitive process documentation.
IBM Blueworks Live is designed to facilitate business process discovery and optimization. It supports collaborative workshops for process mapping, providing a central repository for all business process information. This tool is ideal for companies aiming to innovate and transform their processes through detailed modeling and analysis. With automation support and cloud accessibility, it streamlines process governance and role management. Potential areas for improvement include cost efficiency, reliability, better integration, user management, and customization features.
What are the key features of IBM Blueworks Live?In specific industries, companies leverage IBM Blueworks Live for comprehensive business transformations, integrating it with IBM BPM for deploying intricate process models. It serves both internal process architecture and external customer engagement needs, facilitating process discovery sessions and collaborative innovation.
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
What ROI should users expect?
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
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