Hyland OnBase vs IBM Case Foundation comparison

Hyland and IBM are both solutions in the Business Process Management (BPM) category. Hyland is ranked #16 with an average rating of 7.6, while IBM is ranked #31 with an average rating of 8.0. Hyland holds a 1.0% mindshare in BPM, compared to IBM’s 0.5% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 86% of IBM users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,580 Views
609 Comparison Views

100% willing to recommend

IBM Case Foundation

Read 14 IBM Case Foundation reviews

405 Views
401 Comparison Views

86% willing to recommend

Hyland OnBase

IBM Case Foundation

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and Hyland OnBase both compete in the enterprise content management sector, with IBM Case Foundation having the upper hand in compliance and regulatory-driven processes and Hyland OnBase excelling in flexibility and integration.

Features: IBM Case Foundation is noted for its advanced case management capabilities, comprehensive compliance functions, and robust document management. Hyland OnBase’s strengths include adaptability across industries, strong third-party integration, and a user-friendly interface.

Room for Improvement: IBM Case Foundation could improve in streamlining its integration processes, reducing complexity in setup, and enhancing user interface flexibility. Hyland OnBase may focus on advancing its compliance features, enhancing scalability for larger enterprises, and optimizing performance when handling extensive content and keywords.

Ease of Deployment and Customer Service: IBM Case Foundation requires a more extensive setup involving thorough guidance during deployment, whereas Hyland OnBase offers a straightforward and rapid rollout supported by robust customer service and ongoing support.

Pricing and ROI: IBM Case Foundation has higher upfront costs, providing significant ROI for compliance-focused organizations. Hyland OnBase features a competitive pricing structure with lower initial costs, offering quicker ROI due to efficient deployment and integration capabilities.

To learn more, read our detailed Hyland OnBase vs. IBM Case Foundation Report (Updated: September 2025).

Buyer's Guide

Hyland OnBase vs. IBM Case Foundation

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (13th)

IBM Case Foundation

Ranking in Business Process Management (BPM)

31st

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM Case Foundation is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Hyland OnBase	1.0%
IBM Case Foundation	0.5%
Other	98.5%

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution is very developed and we are not taking full advantage of its functionalities."

"I like the cloud and its integrability."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The product's initial setup phase is not difficult."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

More Hyland OnBase pros

"Case Foundation provides a strong security boost."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"The solution is scalable."

"The most valuable feature is its stability, which is why we are using it."

"It is easy to set up workflows that notify the user depending on certain events."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"It's very easy."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

More IBM Case Foundation pros

Cons

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The migration is a bit difficult in the tool."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The application could potentially be more open-source, allowing integration with more solutions."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

More Hyland OnBase cons

"There are some features that could be enhanced like the document viewer"

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"The limitation is only for customization because IBM doesn't support it."

"The interface needs to be more user-friendly."

"The service as it currently stands is out-of-date and lacks flexibility."

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

More IBM Case Foundation cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The tool's price is high."

"This is not an expensive solution and we are using the standard license."

"IBM Case Foundation is a little expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

10%

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...

See all answers

What needs improvement with IBM Case Foundation?

We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...

See all answers

Comparisons

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OpenText Content Management vs Hyland OnBase

Compared 9% of the time

IBM FileNet vs Hyland OnBase

Compared 8% of the time

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IBM Business Automation Workflow vs IBM Case Foundation

Compared 41% of the time

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Compared 31% of the time

OpenText MBPM vs IBM Case Foundation

Compared 28% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

September 2025

Download Hyland OnBase product report

Buyer's Guide

IBM Case Foundation

September 2025

Download IBM Case Foundation product report

Also Known As

OnBase

Case Foundation, FileNet Business Process Manager

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Suncorp Group Limited

Buyer's Guide

Hyland OnBase vs. IBM Case Foundation

September 2025

Free Report: Hyland OnBase vs. IBM Case Foundation

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