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Hyland OnBase vs IBM Case Foundation comparison

Hyland and IBM are both solutions in the Business Process Management (BPM) category. Hyland is ranked #17 with an average rating of 7.7, while IBM is ranked #32 with an average rating of 8.0. Hyland holds a 0.4% mindshare in BPM, compared to IBM’s 0.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 86% of IBM users who would recommend it.
Hyland OnBase
Read 13 Hyland OnBase reviews
  • 3,080 Views
  • 339 Comparison Views
100% willing to recommend
IBM Case Foundation
Read 13 IBM Case Foundation reviews
  • 333 Views
  • 333 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and Hyland OnBase both compete in the enterprise content management sector, with IBM Case Foundation having the upper hand in compliance and regulatory-driven processes and Hyland OnBase excelling in flexibility and integration.

Features: IBM Case Foundation is noted for its advanced case management capabilities, comprehensive compliance functions, and robust document management. Hyland OnBase’s strengths include adaptability across industries, strong third-party integration, and a user-friendly interface.

Room for Improvement: IBM Case Foundation could improve in streamlining its integration processes, reducing complexity in setup, and enhancing user interface flexibility. Hyland OnBase may focus on advancing its compliance features, enhancing scalability for larger enterprises, and optimizing performance when handling extensive content and keywords.

Ease of Deployment and Customer Service: IBM Case Foundation requires a more extensive setup involving thorough guidance during deployment, whereas Hyland OnBase offers a straightforward and rapid rollout supported by robust customer service and ongoing support.

Pricing and ROI: IBM Case Foundation has higher upfront costs, providing significant ROI for compliance-focused organizations. Hyland OnBase features a competitive pricing structure with lower initial costs, offering quicker ROI due to efficient deployment and integration capabilities.

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To learn more, read our detailed Hyland OnBase vs. IBM Case Foundation Report (Updated: July 2025).
Buyer's Guide
Hyland OnBase vs. IBM Case Foundation
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Business Process Management (BPM)
17th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Enterprise Content Management (5th), Low-Code Development Platforms (13th)
IBM Case Foundation
Ranking in Business Process Management (BPM)
32nd
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
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Nouman Nawaz - PeerSpot reviewer
Mature product in terms of security and stable product
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"Its most valuable aspect is its flexibility"
"The solution is very developed and we are not taking full advantage of its functionalities."
"I like the cloud and its integrability."
"The product's initial setup phase is not difficult."
More Hyland OnBase pros
"The most valuable feature is its stability, which is why we are using it."
"It's very easy."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"The client and the IBM content navigation are the solution's most valuable features."
"The only thing is that we can easily track where the application is in the process, from manual to automation."
"The solution is scalable."
"It is easy to set up workflows that notify the user depending on certain events."
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
More IBM Case Foundation pros
 

Cons

"The solution’s initial setup is a little difficult."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"Software malfunctioning usually occurs when we receive documents from external sources."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The migration is a bit difficult in the tool."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
More Hyland OnBase cons
"The interface needs to be more user-friendly."
"90% of the feedback we receive states that the UI is not very user-friendly."
"The solution can be quite expensive."
"The cloud version could use more stability."
"There are some features that could be enhanced like the document viewer"
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​"
More IBM Case Foundation cons
 

Pricing and Cost Advice

"The tool's price is high."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The solution costs around $6,000 per month."
"OnBase is reasonably priced."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"This is not an expensive solution and we are using the standard license."
"IBM Case Foundation is a little expensive."
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Top Industries

By visitors reading reviews
Government
15%
Financial Services Firm
13%
Computer Software Company
11%
Insurance Company
7%
Government
15%
Insurance Company
12%
Computer Software Company
10%
University
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
See all answers
What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
See all answers
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
See all answers
What do you like most about IBM Case Foundation?
A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.
See all answers
What is your experience regarding pricing and costs for IBM Case Foundation?
It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.
See all answers
What needs improvement with IBM Case Foundation?
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficul...
See all answers
 

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Product Reports

Buyer's Guide
Hyland OnBase
June 2025
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
IBM Case Foundation
June 2025
IBM Case Foundation reportDownload IBM Case Foundation product report
 

Also Known As

OnBase
Case Foundation, FileNet Business Process Manager
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland
IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.
IBM
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Suncorp Group Limited
Buyer's Guide
Hyland OnBase vs. IBM Case Foundation
July 2025
Free Report: Hyland OnBase vs. IBM Case Foundation
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