Huawei eSight vs Splunk ITSI (IT Service Intelligence) comparison

The compared Huawei and Splunk solutions aren't in the same category. Huawei is ranked #9 in NMA , with an average rating of 9.0, and holds a 4.5% mindshare in the category. Splunk is ranked #3 in IMS , with an average rating of 8.3, and holds a 2.5% mindshare. Additionally, 72% of Huawei users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Huawei eSight

Read 10 Huawei eSight reviews

1,965 Views
806 Comparison Views

72% willing to recommend

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,778 Views
278 Comparison Views

97% willing to recommend

Huawei eSight

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Huawei eSight and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Network Management Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Huawei eSight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 871,688 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Huawei eSight

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Management Applications (9th), IT Infrastructure Monitoring (35th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th), IT Alerting and Incident Management (3rd)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Huawei eSight is designed for Network Management Applications and holds a mindshare of 4.5%, down 5.3% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.5% mindshare, up 2.4% since last year.

Network Management Applications Market Share Distribution
Product	Market Share (%)
Huawei eSight	4.5%
Cisco DNA Center	21.8%
Cisco Catalyst Center	9.9%
Other	63.8%

Network Management Applications

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.5%
PagerDuty Operations Cloud	21.5%
Opsgenie	13.0%
Other	63.0%

IT Alerting and Incident Management

Featured Reviews

Gary Strydom

Desktop Analyst at Transnet

Used to monitor devices and provides the hardware alarms feature

Huawei eSight has helped me overcome many monitoring aspects of the hardware. From a single view, I can monitor all the hardware. Instead of logging on to each piece of hardware and monitoring it individually, I can monitor them from one single point. I would recommend the solution to other users because it provides a single point of view of the hardware. Overall, I rate the solution a nine out of ten.

Read full review

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most beneficial features of Huawei eSight is its simplicity and ease of use."

"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."

"Huawei eSight provides businesses with monitoring capabilities of network devices across your network."

"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."

"The most important features are alarm management and the visualization of the health of our network devices."

"The product is stable."

"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."

"The solution's most valuable dashboard features include monitoring storage, resource availability, and hardware alarms."

More Huawei eSight pros

"The solution's scalability is fine."

"The observability is great and valuable."

"The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."

"The solution has been stable."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Huawei eSight should work on the option to have the email notification working on Office 365 Exchange."

"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."

"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."

"This solution could be improved by offering monitoring for all devices and not only Huawei devices."

"The variety of license types should be made simpler as, at present, it is complex."

"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."

"It is not a very flexible product."

"The price could be less costly."

More Huawei eSight cons

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

"We'd like them to show more inputs on the dashboard."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The solution’s pricing is reasonable."

"Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments."

"The price is very expensive."

"Pricing depends on the competition. If your competitor is like Cisco, then Huawei is much more competitive when it comes to pricing."

"I would rate this solution a nine out of ten for pricing. The pricing depends on which features you use and can become expensive."

"The pricing for Huawei eSight is reasonable, especially with the base license and incremental licenses for additional devices. However, the variety of license types can be a bit complex. We used to sell eSight but switched to another solution, so we're not actively trading it anymore."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Pricing has some room for improvement."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is expensive."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Manufacturing Company

Comms Service Provider

Financial Services Firm

18%

Manufacturing Company

10%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

What needs improvement with Huawei eSight?

Huawei eSight should work on the option to have the email notification working on Office 365 Exchange.

See all answers

What is your primary use case for Huawei eSight?

We use the solution to monitor the hardware environment of our data center. We mainly use Huawei eSight to monitor the devices. It assists in monitoring our devices in terms of utilization and moni...

See all answers

What advice do you have for others considering Huawei eSight?

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

Comparisons

Cisco DNA Center vs Huawei eSight

Compared 23% of the time

Zabbix vs Huawei eSight

Compared 15% of the time

SolarWinds NPM vs Huawei eSight

Compared 7% of the time

PRTG Network Monitor vs Huawei eSight

Compared 7% of the time

H3C intelligent Management Center vs Huawei eSight

Compared 6% of the time

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ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

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Product Reports

Buyer's Guide

Network Management Applications

October 2025

Download Huawei eSight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

September 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.

Huawei

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Marina Bay, CITIC Pacific Mining

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

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