Huawei eSight vs Splunk ITSI (IT Service Intelligence) comparison

The compared Huawei and Splunk solutions aren't in the same category. Huawei is ranked #9 in NMA , with an average rating of 8.7, and holds a 4.5% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.3, and holds a 2.7% mindshare. Additionally, 72% of Huawei users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Huawei eSight

Read 10 Huawei eSight reviews

2,048 Views
840 Comparison Views

72% willing to recommend

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,921 Views
263 Comparison Views

97% willing to recommend

Huawei eSight

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Huawei eSight and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Network Management Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Huawei eSight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 867,497 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Huawei eSight

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Management Applications (9th), IT Infrastructure Monitoring (38th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (4th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Huawei eSight is designed for Network Management Applications and holds a mindshare of 4.5%, down 5.4% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.7% mindshare, up 2.2% since last year.

Network Management Applications Market Share Distribution
Product	Market Share (%)
Huawei eSight	4.5%
Cisco DNA Center	22.1%
Cisco Catalyst Center	9.5%
Other	63.9%

Network Management Applications

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.7%
PagerDuty Operations Cloud	22.5%
Opsgenie	13.7%
Other	61.1%

IT Alerting and Incident Management

Featured Reviews

Gary Strydom

Desktop Analyst at Transnet

Used to monitor devices and provides the hardware alarms feature

Huawei eSight has helped me overcome many monitoring aspects of the hardware. From a single view, I can monitor all the hardware. Instead of logging on to each piece of hardware and monitoring it individually, I can monitor them from one single point. I would recommend the solution to other users because it provides a single point of view of the hardware. Overall, I rate the solution a nine out of ten.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."

"The most important features are alarm management and the visualization of the health of our network devices."

"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."

"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."

"The solution's most valuable dashboard features include monitoring storage, resource availability, and hardware alarms."

"Huawei eSight provides businesses with monitoring capabilities of network devices across your network."

"One of the most beneficial features of Huawei eSight is its simplicity and ease of use."

"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."

More Huawei eSight pros

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"The glass tables are very helpful."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"ITSI includes a feature called a glass table."

"We have a lot of teams using Splunk and they would be blind without it."

"The root cause analysis is very helpful for us."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"This solution could be improved by offering monitoring for all devices and not only Huawei devices."

"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."

"Huawei eSight should work on the option to have the email notification working on Office 365 Exchange."

"The variety of license types should be made simpler as, at present, it is complex."

"It is not a very flexible product."

"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."

"The price could be less costly."

"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."

More Huawei eSight cons

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

"The problem becomes the price, as Splunk is an expensive product."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The solution’s pricing is reasonable."

"The price is very expensive."

"I would rate this solution a nine out of ten for pricing. The pricing depends on which features you use and can become expensive."

"Pricing depends on the competition. If your competitor is like Cisco, then Huawei is much more competitive when it comes to pricing."

"The pricing for Huawei eSight is reasonable, especially with the base license and incremental licenses for additional devices. However, the variety of license types can be a bit complex. We used to sell eSight but switched to another solution, so we're not actively trading it anymore."

"Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Pricing has some room for improvement."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Splunk ITSI is expensive."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Comms Service Provider

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

What do you like most about Huawei eSight?

We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers.

See all answers

What needs improvement with Huawei eSight?

Huawei eSight should work on the option to have the email notification working on Office 365 Exchange.

See all answers

What is your primary use case for Huawei eSight?

We use the solution to monitor the hardware environment of our data center. We mainly use Huawei eSight to monitor the devices. It assists in monitoring our devices in terms of utilization and moni...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

Comparisons

Cisco DNA Center vs Huawei eSight

Compared 25% of the time

Zabbix vs Huawei eSight

Compared 18% of the time

SolarWinds NPM vs Huawei eSight

Compared 8% of the time

PRTG Network Monitor vs Huawei eSight

Compared 7% of the time

H3C intelligent Management Center vs Huawei eSight

Compared 7% of the time

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ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Grafana vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

Network Management Applications

August 2025

Download Huawei eSight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

August 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.

Huawei

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Marina Bay, CITIC Pacific Mining

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

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