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Honeycomb.io vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Honeycomb.io
Ranking in Application Performance Monitoring (APM) and Observability
25th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
AI Code Assistants (11th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb.io is 1.6%, up from 1.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Diego Gomes De Lima - PeerSpot reviewer
Easy to use and the dashboard is very intuitive
We faced some OpenTelemetry metrics lost between the communication from the service and the Honeycomb.io. I can't say if this is a Honeycomb.io issue or if there are some limitations in OpenTelemetry. Alerts are very helpful in Honeycomb.io, but we don't usually merge because we can compare queries with queries for making alerts. We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced.
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"The solution's most valuable features are the queries for the OpenTelemetry events and all the tracing."
"I find the episode review, glass tables, and correlation search features very useful."
"The solution has been stable."
"Alerts and episodes are valuable to me."
"We liked the built-in calculation of health scores."
"The most valuable features are the service analyzer and Glass Tables."
"Having a structure on how to resolve incidents is the most valuable aspect."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
 

Cons

"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We also faced challenges relating to UI development."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
 

Pricing and Cost Advice

Information not available
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Pricing has some room for improvement."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is expensive."
"It would have been good if the product cost was much lower."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"The licensing is based on data usage."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
8%
Comms Service Provider
7%
Financial Services Firm
19%
Government
11%
Computer Software Company
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Honeycomb.io?
We faced some OpenTelemetry metrics lost between the communication from the service and the Honeycomb.io. I can't say if this is a Honeycomb.io issue or if there are some limitations in OpenTelemet...
What is your primary use case for Honeycomb.io?
The solution is mainly used for stack observability. It observes service behavior or any kind of failure that may be happening. The tool is also related to research. My company is working more on t...
What advice do you have for others considering Honeycomb.io?
We set up Honeycomb.io on all the services so that we can have all the set traces of the communication between all the services inside the company. This helps us understand where it could be failin...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Also Known As

Grit
No data available
 

Overview

 

Sample Customers

Clover Health, Eaze, Intercom, Fender
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Honeycomb.io vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.
862,624 professionals have used our research since 2012.