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Grafana vs Prometheus-AI Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Grafana improves data visualization, enhances operations, reduces AWS costs by 15%, and improves mean time to detect by 25%.
Sentiment score
8.5
Prometheus is a free, efficient monitoring tool that saves time and money compared to AWS services, offering significant returns.
I can say the estimated return on investment was one hundred fifty percent to two hundred fifty percent within the first year due to the reduced downtime and faster troubleshooting.
Devops Engineer at AIQOD
I identified over-provisioned servers and reduced my AWS monthly bill by 15%, which is a significant saving in terms of costs.
System engineer at a retailer with 10,001+ employees
Using open-source Prometheus saves me money compared to AWS native services.
Senior DevOps Engineer at Alibaba Group
 

Customer Service

Sentiment score
7.2
Grafana's efficient customer service and strong open-source community provide valuable support and resources for technical issues.
Sentiment score
4.0
Prometheus-AI Platform support relies on documentation and an active open source community, utilizing forums and internal company resources.
The technical support team is very helpful with complex PromQL troubleshooting.
System engineer at a retailer with 10,001+ employees
My advice for people who are new to Grafana or considering it is to reach out to the community mainly, as that's the primary benefit of Grafana.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
The documentation is comprehensive, and the active community makes it easy to find solutions to common issues.
Devops Engineer at AIQOD
Prometheus does not offer traditional technical support.
Senior DevOps Engineer at Alibaba Group
 

Scalability Issues

Sentiment score
5.5
Grafana provides scalable solutions for visualization, though complexity and costs vary with deployment size and infrastructure needs.
Sentiment score
6.9
Prometheus-AI Platform excels in scalability, widely used across industries with streamlined maintenance and seamless integration enhancing enterprise performance.
It is highly scalable and built on a big data architecture capable of ingesting trillions of data points.
System engineer at a retailer with 10,001+ employees
In terms of our company, the infrastructure is using two availability zones in AWS.
DevOps Team Lead at Kadabra
In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
Prometheus is scalable, with a rating of ten out of ten.
Senior DevOps Engineer at Alibaba Group
 

Stability Issues

Sentiment score
7.9
Grafana is stable and reliable with minor issues; performance varies based on resource configuration and architectural factors.
Sentiment score
8.9
Prometheus-AI Platform is praised for stability and versatility in deployment, despite occasional minor performance issues from external factors.
Stable in the sense that we have experienced minimal downtime, and it performs reliably for day-to-day monitoring and dashboard visualization.
Devops Engineer at AIQOD
When something in their dashboard does not work, because it is open source, I am able to find all the relative combinations that people are having, making it much easier for me to fix.
DevOps Team Lead at Kadabra
Once you get to a higher load, you need to re-evaluate your architecture and put that into account.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
Deploying it on multiple instances or using Kubernetes for automatic management has enhanced its stability.
Senior DevOps Engineer at Alibaba Group
 

Room For Improvement

Grafana users seek enhanced dashboard usability, AI features, integration ease, user interface, flexible licensing, and better security and compatibility.
Prometheus-AI requires improvements in query language, user interface, scalability, integration, error handling, affordability, and ease of use.
It would be better if they made the technology easy to use without needing to read extensive documentation.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs.
BI and Analytics Engineer at Sandvine Inc
I would want to see improvements, especially in the tracing part, where following different requests between different services could be more powerful.
Director of Engineering at a insurance company with 10,001+ employees
 

Setup Cost

Grafana provides flexible pricing, from a free version to paid tiers, appealing to varied enterprise needs and scalable deployments.
Prometheus-AI Platform offers an affordable open-source monitoring solution, with options for managed services at extra costs.
There were no licensing costs.
Devops Engineer at AIQOD
In an enterprise setting, pricing is reasonable, as many customers use it.
Aplication Architect at Amazon
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it.
DevOps Team Lead at Kadabra
Prometheus is cost-effective for me as it is free.
Senior DevOps Engineer at Alibaba Group
 

Valuable Features

Grafana is praised for its customizable dashboards, integration, real-time monitoring, open-source nature, and broad community support.
Prometheus-AI Platform provides scalable, customizable monitoring with extensive integrations, fast storage, and reliable dashboards, supported by a strong community.
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data.
Aplication Architect at Amazon
The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere.
System engineer at a retailer with 10,001+ employees
You can check those metrics in the incident management tool by filtering the alert source as Grafana, and it helps in reducing production incidents because you can acknowledge and visualize the metrics from Grafana on time.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus.
Senior DevOps Engineer at Alibaba Group
 

Categories and Ranking

Grafana
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (7th)
Prometheus-AI Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Data Scrubbing Software (5th), ERP (23rd), Enterprise Asset Management (EAM) (7th)
 

Mindshare comparison

Grafana and Prometheus-AI Platform aren’t in the same category and serve different purposes. Grafana is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 2.6%, down 6.4% compared to last year.
Prometheus-AI Platform, on the other hand, focuses on Enterprise Asset Management (EAM), holds 2.4% mindshare.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Grafana2.6%
Dynatrace5.0%
Splunk AppDynamics4.5%
Other87.9%
Application Performance Monitoring (APM) and Observability
Enterprise Asset Management (EAM) Mindshare Distribution
ProductMindshare (%)
Prometheus-AI Platform2.4%
IBM Maximo Application Suite12.1%
Infor CloudSuite6.8%
Other78.7%
Enterprise Asset Management (EAM)
 

Featured Reviews

Vitthal Gole - PeerSpot reviewer
Devops Engineer at AIQOD
Proactive monitoring has transformed how our teams detect issues and resolve incidents faster
For improving Grafana, the alert configuration could be more intuitive for new users. Dashboard management becomes complex in large environments. So if we have multiple environments and we have to manage our dashboards for them, sometimes it becomes complicated to manage all the dashboards. The learning curve is steep for beginners. More built-in reporting and analytics features would be helpful. Documentation for advanced features could be more detailed. Role-based access management could be simpler to configure. Performance could be optimized for very large dashboards with high cardinality data sources. Grafana could improve its alert configuration workflow and make advanced dashboard management easier for new users. More built-in reporting features would also be beneficial. A simpler onboarding experience for first-time users and more built-in dashboard templates for common monitoring scenarios would be helpful. Grafana is a powerful monitoring platform, but it could improve dashboard organization in large environments, simplify alert management, provide more built-in reporting capabilities, enhance plugin compatibility during upgrades, and offer better AI-driven insights for fast root cause analysis. For example, if we are hitting a CPU metric of ninety to ninety-five percent or a system load of seventy to eighty percent, we have to act on that. But if Grafana suggests something on that metric, such as an AI suggestion, it would be more helpful. We could get an idea of how to solve that issue. For the Grafana dashboards, they could provide more built-in compliance and audit reporting, enhance AI recommendations with clearer explanations of why an issue was flagged, enhance accessibility and keyboard navigation, add more native integrations with emerging cloud and DevOps tools, and improve scalability for very large enterprise deployments. Grafana is a mature platform, but it could benefit from better dashboard version control, simpler environment migration, enhanced AI explanations, more built-in reporting, and improved performance for large-scale deployments with complex dashboards.
MuhammadAzhar Khan - PeerSpot reviewer
Senior DevOps Engineer at Alibaba Group
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
9%
Computer Software Company
9%
Comms Service Provider
7%
Financial Services Firm
18%
Computer Software Company
9%
Construction Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise10
Large Enterprise27
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise8
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Grafana?
My experience with pricing, setup cost, and licensing is that it is very reasonable and has excellent community support.
What needs improvement with Grafana?
Currently, I do not think that any improvement is required, but there are multiple use cases.
What is your primary use case for Grafana?
My main use case for Grafana is to create and design dashboards based on the metrics provided by different exporters via Prometheus. We have different exporters, and we are creating different dashb...
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
What advice do you have for others considering Prometheus?
As a new user, I should be familiar with syntax and commands. Online resources like Google and ChatGPT can be helpful. I should consider using cloud-native tools for ease of management if not using...
 

Also Known As

No data available
Utopia Data Quality
 

Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: June 2026.
907,731 professionals have used our research since 2012.