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Grafana vs Prometheus-AI Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Users and managers find Grafana valuable for cost-effective data visualization, enhancing application and infrastructure insights.
Sentiment score
8.5
Prometheus is a free, efficient monitoring tool that saves time and money compared to AWS services, offering significant returns.
I identified over-provisioned servers and reduced my AWS monthly bill by 15%, which is a significant saving in terms of costs.
system engineer at a retailer with 10,001+ employees
Using open-source Prometheus saves me money compared to AWS native services.
Senior DevOps Engineer at Alibaba Group
 

Customer Service

Sentiment score
6.7
Grafana users appreciate community support and prompt formal assistance, with enterprise users benefiting from knowledgeable representatives and helpful guides.
Sentiment score
4.0
Prometheus-AI Platform support relies on documentation and an active open source community, utilizing forums and internal company resources.
The technical support team is very helpful with complex PromQL troubleshooting.
system engineer at a retailer with 10,001+ employees
My advice for people who are new to Grafana or considering it is to reach out to the community mainly, as that's the primary benefit of Grafana.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT helps me as well.
DevOps Team Lead at Kadabra
Prometheus does not offer traditional technical support.
Senior DevOps Engineer at Alibaba Group
 

Scalability Issues

Sentiment score
5.6
Grafana is scalable and effective for monitoring, though costs and complexity rise with larger deployments or open-source versions.
Sentiment score
6.9
Prometheus-AI Platform excels in scalability, widely used across industries with streamlined maintenance and seamless integration enhancing enterprise performance.
It is highly scalable and built on a big data architecture capable of ingesting trillions of data points.
system engineer at a retailer with 10,001+ employees
In terms of our company, the infrastructure is using two availability zones in AWS.
DevOps Team Lead at Kadabra
In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
Prometheus is scalable, with a rating of ten out of ten.
Senior DevOps Engineer at Alibaba Group
 

Stability Issues

Sentiment score
7.8
Grafana is highly stable, with most users experiencing smooth operation and minimal issues, rating its reliability very high.
Sentiment score
8.9
Prometheus-AI Platform is praised for stability and versatility in deployment, despite occasional minor performance issues from external factors.
When something in their dashboard does not work, because it is open source, I am able to find all the relative combinations that people are having, making it much easier for me to fix.
DevOps Team Lead at Kadabra
Once you get to a higher load, you need to re-evaluate your architecture and put that into account.
Sr. DevOps at a tech vendor with 1,001-5,000 employees
Even when handling millions of data points, the visualization layer remains responsive.
system engineer at a retailer with 10,001+ employees
Deploying it on multiple instances or using Kubernetes for automatic management has enhanced its stability.
Senior DevOps Engineer at Alibaba Group
 

Room For Improvement

Grafana needs improvements in security, usability, data correlation, integration, and flexibility, with enhanced reporting, machine learning, and user interface.
Prometheus-AI requires improvements in query language, user interface, scalability, integration, error handling, affordability, and ease of use.
It would be better if they made the technology easy to use without needing to read extensive documentation.
AWS Cloud Re-Start Program Specialist at Orange RDC (Congo)
Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs.
BI and Analytics Engineer at Sandvine Inc
I would want to see improvements, especially in the tracing part, where following different requests between different services could be more powerful.
Director of Engineering at a insurance company with 10,001+ employees
 

Setup Cost

Grafana provides open-source for free and enterprise versions vary in cost based on metrics, plugins, and features.
Prometheus-AI Platform offers an affordable open-source monitoring solution, with options for managed services at extra costs.
In an enterprise setting, pricing is reasonable, as many customers use it.
Aplication Architect at Amazon
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it.
DevOps Team Lead at Kadabra
I purchased my Grafana Cloud subscription through the AWS Marketplace, which simplified my procurement process and allowed me to apply the cost towards my AWS committed spend.
system engineer at a retailer with 10,001+ employees
Prometheus is cost-effective for me as it is free.
Senior DevOps Engineer at Alibaba Group
 

Valuable Features

Grafana offers intuitive dashboards, strong integration, powerful visualizations, live monitoring, and extensive plugins, making it ideal for development teams.
Prometheus-AI Platform provides scalable, customizable monitoring with extensive integrations, fast storage, and reliable dashboards, supported by a strong community.
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data.
Aplication Architect at Amazon
The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere.
system engineer at a retailer with 10,001+ employees
Its alerting feature is effective because it allows me to set thresholds to send an email if a certain threshold is met.
BI and Analytics Engineer at Sandvine Inc
It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus.
Senior DevOps Engineer at Alibaba Group
 

Categories and Ranking

Grafana
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
48
Ranking in other categories
Application Performance Monitoring (APM) and Observability (5th)
Prometheus-AI Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Data Scrubbing Software (3rd), ERP (10th), Enterprise Asset Management (EAM) (2nd)
 

Mindshare comparison

Grafana and Prometheus-AI Platform aren’t in the same category and serve different purposes. Grafana is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 3.6%, down 6.7% compared to last year.
Prometheus-AI Platform, on the other hand, focuses on Enterprise Asset Management (EAM), holds 1.8% mindshare.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Grafana3.6%
Dynatrace6.6%
Datadog5.5%
Other84.3%
Application Performance Monitoring (APM) and Observability
Enterprise Asset Management (EAM) Market Share Distribution
ProductMarket Share (%)
Prometheus-AI Platform1.8%
IBM Maximo16.0%
Oracle Enterprise Asset Management7.8%
Other74.4%
Enterprise Asset Management (EAM)
 

Featured Reviews

BJ
system engineer at a retailer with 10,001+ employees
Unified dashboards have empowered teams and have democratized real-time operational insights
Grafana's snapshot and dashboard sharing features are critical for our remote incident response. During production issues, I generate a public snapshot of a dashboard at a specific point and share the URL in our Slack war room so every engineer can see exactly what the metrics looked like when the error occurred. This helps significantly during the process of finding the root cause in those scenarios. The best features Grafana offers go beyond just pretty charts; it is an integration engine. The fact that I can join data from my SQL database with metrics from Prometheus in the same table is a feature I have not found performed as well elsewhere. My team uses this feature by comparing two different tables from the databases to show one single view, which Grafana is really helping with. In a visualized way, the charts can be displayed on one dashboard, allowing end users who are not familiar with these technical aspects to extract valuable data from it. Grafana has positively impacted our organization by democratizing data within our company. Before using Grafana, only developers could see the system health, but now our product managers and executives have their own high-level dashboards, which has improved cross-departmental transparency and alignment.
MuhammadAzhar Khan - PeerSpot reviewer
Senior DevOps Engineer at Alibaba Group
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
13%
Manufacturing Company
9%
Comms Service Provider
6%
Financial Services Firm
20%
Computer Software Company
13%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise8
Large Enterprise25
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise8
Large Enterprise13
 

Questions from the Community

What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it. That is pretty much great for us.
What needs improvement with Grafana?
Grafana could be improved through enhancement of graphs and visualizations and providing more integrations. Grafana is going to start working with OpenTelemetry, which would be helpful to have the ...
What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
 

Also Known As

No data available
Utopia Data Quality
 

Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon
Find out what your peers are saying about Grafana vs. Prometheus-AI Platform and other solutions. Updated: September 2025.
879,986 professionals have used our research since 2012.