Grafana Enterprise Stack vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Grafana Labs and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Grafana Labs is ranked #17 with an average rating of 8.6, while ServiceNow is ranked #16 with an average rating of 8.1. Grafana Labs holds a 0.7% mindshare in IM, compared to ServiceNow’s 1.0% mindshare. Additionally, 92% of Grafana Labs users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Grafana Enterprise Stack

Read 14 Grafana Enterprise Stack reviews

3,158 Views
3,126 Comparison Views

92% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,711 Views
4,467 Comparison Views

95% willing to recommend

Grafana Enterprise Stack

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 8, 2026

ServiceNow IT Operations Management and Grafana Enterprise Stack compete in the IT management and data visualization sectors. ServiceNow appears to have a more extensive feature set, while Grafana boasts robust visualization capabilities.

Features: ServiceNow IT Operations Management offers an intuitive design and seamless integration with other ServiceNow solutions, robust auto-remediation, anomaly detection, and effective workflow management. It integrates easily with non-IP devices and provides comprehensive dashboards for monitoring. Conversely, Grafana Enterprise Stack shines with its advanced data visualization capabilities, offering dynamic dashboard creation and high versatility in integrating various data sources. It also simplifies monitoring through alerting and has a robust observability stack.

Room for Improvement: ServiceNow can improve by streamlining its pricing structure and reducing complexity in deployment and integration. Additionally, there is a need for enhanced AI and machine learning features and better customization options for customers. Grafana Enterprise Stack, while effective, suffers from complexities in setup and navigation, necessitating more intuitive configuration and in-built data sourcing features. Users also call for expanded AI functionalities and better data source integrations.

Ease of Deployment and Customer Service: ServiceNow IT Operations Management is versatile, supporting deployment in public, private, and hybrid cloud environments. Its customer support varies, with experiences depending heavily on individual representatives. Grafana Enterprise Stack supports on-premises and hybrid cloud deployments, with users often depending on internal teams or community support due to tool complexity. Overall, its customer service is adequate but would benefit from more thorough support offerings.

Pricing and ROI: ServiceNow IT Operations Management is considered premium, with high costs for licensing and deployment, potentially preventing smaller organizations from adopting it despite the substantial ROI through efficient operations and staffing reductions. Grafana Enterprise Stack offers a more affordable solution with its open-source variant, providing flexibility in pricing based on usage and integrations. Its lower cost structure offers an attractive ROI for users mindful of their budget.

To learn more, read our detailed Grafana Enterprise Stack vs. ServiceNow IT Operations Management Report (Updated: November 2026).

Buyer's Guide

Grafana Enterprise Stack vs. ServiceNow IT Operations Management

November 2026

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Helped 921,523 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana Enterprise Stack

Ranking in IT Infrastructure Monitoring

17th

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

16th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (5th), Cloud Management (17th), AIOps (4th)

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of Grafana Enterprise Stack is 0.7%, down from 1.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.0%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.0%
Grafana Enterprise Stack	0.7%
Other	98.3%

IT Infrastructure Monitoring

Featured Reviews

Rajan M

Test Lead at Calpine Group

Efficient monitoring and alerting enhance operational insights

With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

Read full review

Abhay Bapnaa

Associate Vice President at AWL

Unified workflows have centralized ticketing and have provided real-time visibility across companies

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Grafana Enterprise Stack is the dashboards."

"The dashboards are pretty good."

"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."

"It is very easy to deploy and integrate with any application or infrastructure layer."

"The most valuable features for us are dashboards; we can dashboard anything that we can think of, we can dashboard and measure."

"The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance, from 10 AM to 2 PM, we may experience high memory utilization. It helps us to solve these issues."

"Grafana Enterprise Stack is a powerful open-source platform with robust capabilities in data visualizations, dashboard creations, and alerting."

"It is truly reliable."

More Grafana Enterprise Stack pros

"I like the solution due to the fact that it's scalable."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"Their Event Management is very good."

"I like the solution mostly for CMDB discovery."

"The solution is very capable and user friendly."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"The way this solution has helped us is that it improved our communication."

"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."

More ServiceNow IT Operations Management pros

Cons

"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."

"The connection between metrics, logs, and traces could be improved."

"The solution should include integration with Power BI."

"Grafana Enterprise Stack is complex and not easy or simple."

"The tool needs to show only fewer updates."

"I believe there are some areas for improvement in the product. Something that could be better is the time series functionality."

"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."

"I have encountered occasional issues with false inputs or incorrect data in Grafana."

More Grafana Enterprise Stack cons

"It didn't provide as much value as we thought it would."

"It should have better integrations with other solutions."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"There is room for improvement in the stability of ServiceNow."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

"The tool can be improved by including more detailed information to assist new users."

"The product needs to add a workflow insight tool."

"The setup and deployment could be simplified, and the pricing could improve."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I use the tool's free license."

"The solution offers yearly licenses and a subscription model for add-on features."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The solution is costly compared to the products offered by its competitors."

"The price of ServiceNow IT Operations Management is expensive."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"There are additional costs, you have to pay more for everything."

"It is expensive. It is around 10 Euros per server per month."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Energy/Utilities Company

13%

Manufacturing Company

12%

Financial Services Firm

11%

Comms Service Provider

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What needs improvement with Grafana Enterprise Stack?

I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...

See all answers

What is your primary use case for Grafana Enterprise Stack?

I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...

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What advice do you have for others considering Grafana Enterprise Stack?

We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

Grafana Enterprise Stack

October 2026

Download Grafana Enterprise Stack product report

Buyer's Guide

ServiceNow IT Operations Management

October 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Grafana Enterprise Stack is a powerful tool for real-time data monitoring and visualization. With its flexible and scalable features, it is widely used for creating dashboards, analyzing metrics, and gaining insights into infrastructure, databases, and applications.

Its valuable features include powerful visualization capabilities, extensive data source integrations, customizable dashboards, a user-friendly interface, and a robust alerting system. Users appreciate its flexibility, scalability, and ability to integrate with different data sources, making it suitable for a wide range of industries and use cases.

Grafana Labs

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Grafana Enterprise Stack vs. ServiceNow IT Operations Management

November 2026

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