Grafana Enterprise Stack vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Grafana Labs and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Grafana Labs is ranked #19 with an average rating of 8.6, while ServiceNow is ranked #15 with an average rating of 8.1. Grafana Labs holds a 0.8% mindshare in IM, compared to ServiceNow’s 1.1% mindshare. Additionally, 92% of Grafana Labs users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Grafana Enterprise Stack

Read 14 Grafana Enterprise Stack reviews

2,890 Views
2,861 Comparison Views

92% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

8,962 Views
4,212 Comparison Views

95% willing to recommend

Grafana Enterprise Stack

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

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ServiceNow IT Operations Management and Grafana Enterprise Stack compete in IT monitoring and management. Grafana Enterprise Stack seems to have an edge with its feature set, making it worth its higher cost, while ServiceNow is favored for its support and pricing.

Features: ServiceNow focuses on automated IT infrastructure management, incident resolution, and machine learning-driven predictive insights. Grafana offers robust data visualization, seamless integration with various data sources, and is ideal for performance analysis.

Room for Improvement: ServiceNow could enhance its data visualization tools, broaden integration capabilities, and simplify its machine learning models. Grafana might benefit from more intuitive setup processes, user-friendly interfaces, and better customer support features.

Ease of Deployment and Customer Service: ServiceNow provides structured deployment and comprehensive support. Grafana offers flexible deployment options but requires more expertise for optimal setup. ServiceNow excels in customer support, while Grafana is known for its flexibility.

Pricing and ROI: ServiceNow offers moderate setup costs, aligning with its ROI through predictive management features. Grafana commands a higher initial investment but is valued for superior feature sets and visualization capabilities, justifying the cost.

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To learn more, read our detailed Grafana Enterprise Stack vs. ServiceNow IT Operations Management Report (Updated: September 2026).

Buyer's Guide

Grafana Enterprise Stack vs. ServiceNow IT Operations Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana Enterprise Stack

Ranking in IT Infrastructure Monitoring

19th

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Cloud Management (15th), AIOps (3rd)

Mindshare comparison

As of September 2026, in the IT Infrastructure Monitoring category, the mindshare of Grafana Enterprise Stack is 0.8%, down from 1.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
Grafana Enterprise Stack	0.8%
Other	98.1%

IT Infrastructure Monitoring

Featured Reviews

Rajan M

Test Lead at Calpine Group

Efficient monitoring and alerting enhance operational insights

With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

Read full review

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is truly reliable."

"The ability to graph actual, live, or on-the-fly activity is valuable; it is an added value to work with Grafana Enterprise Stack and to display results or logs, which are huge in nature, in graphical characters."

"Our productivity has improved with its use."

"The most valuable features for us are dashboards; we can dashboard anything that we can think of, we can dashboard and measure."

"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."

"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."

"It is very easy to deploy and integrate with any application or infrastructure layer."

"Grafana Enterprise Stack is a powerful open-source platform with robust capabilities in data visualizations, dashboard creations, and alerting."

More Grafana Enterprise Stack pros

"You can improve integrations of the operation with the solution."

"It is emerging as a holistic solution for enterprise service management."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"It's easy to set up."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."

"The dashboard maintenance is very good, and the tool doesn't get stuck."

"Our ROI since implementing ServiceNow ITOM has been significant."

More ServiceNow IT Operations Management pros

Cons

"I have encountered occasional issues with false inputs or incorrect data in Grafana."

"If Grafana Enterprise Stack could display transaction queries in dashboard format similar to New Relic, it would provide more options and capabilities for users."

"Grafana Enterprise Stack is complex and not easy or simple."

"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."

"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."

"The tool needs to show only fewer updates."

"Productivity has been improved with the use of Grafana Enterprise Stack, but cost savings or return on investment specifics are not clear."

"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."

More Grafana Enterprise Stack cons

"In providing for customers, I think that the cost of ServiceNow is quite high."

"The tool can be improved by including more detailed information to assist new users."

"It should have better integrations with other solutions."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."

"There is room for improvement in service mapping within ServiceNow ITOM."

"The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our company."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I use the tool's free license."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The solution offers yearly licenses and a subscription model for add-on features."

"It is expensive. It is around 10 Euros per server per month."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Energy/Utilities Company

17%

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What needs improvement with Grafana Enterprise Stack?

I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...

See all answers

What is your primary use case for Grafana Enterprise Stack?

I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...

See all answers

What advice do you have for others considering Grafana Enterprise Stack?

We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Compared 4% of the time

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Compared 4% of the time

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Compared 3% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

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Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

Grafana Enterprise Stack

September 2026

Download Grafana Enterprise Stack product report

Buyer's Guide

ServiceNow IT Operations Management

August 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Grafana Enterprise Stack is a powerful tool for real-time data monitoring and visualization. With its flexible and scalable features, it is widely used for creating dashboards, analyzing metrics, and gaining insights into infrastructure, databases, and applications.

Its valuable features include powerful visualization capabilities, extensive data source integrations, customizable dashboards, a user-friendly interface, and a robust alerting system. Users appreciate its flexibility, scalability, and ability to integrate with different data sources, making it suitable for a wide range of industries and use cases.

Grafana Labs

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Grafana Enterprise Stack vs. ServiceNow IT Operations Management

September 2026

Free Report: Grafana Enterprise Stack vs. ServiceNow IT Operations Management

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