Grafana Enterprise Stack vs New Relic comparison

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Grafana Enterprise Stack

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Grafana Enterprise Stack compete in application performance monitoring and data visualization. New Relic holds an advantage with its comprehensive observability tools and integration capabilities.

Features: New Relic offers full-stack observability with extensive telemetry data collection, powerful AI-driven insights, and a robust integration ecosystem. Grafana Enterprise Stack provides sophisticated visualization with customizable dashboards, extensive data source support, and flexible data representation, appealing to users prioritizing data analysis.

Room for Improvement: New Relic could improve user interface complexity, enhance documentation for non-technical users, and offer more cost-effective packages. Grafana Enterprise Stack may need to simplify setup for less technical users, improve UI responsiveness with large data sets, and offer more direct customer support options beyond community resources.

Ease of Deployment and Customer Service: New Relic ensures smooth deployment with comprehensive documentation and active support channels, providing continuous customer assistance. Grafana Enterprise Stack offers flexible deployment with cloud and on-premise options but requires more technical expertise. Support leans on community resources.

Pricing and ROI: New Relic's usage-based pricing model is scalable but can become costly with increased data volume. Grafana Enterprise Stack has a higher initial setup cost, offering significant ROI through powerful data visualization capabilities valued for generating intelligent insights.

To learn more, read our detailed Grafana Enterprise Stack vs. New Relic Report (Updated: September 2026).

Grafana Enterprise Stack vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana Enterprise Stack

Ranking in IT Infrastructure Monitoring

19th

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Grafana Enterprise Stack is 0.7%, down from 1.2% compared to the previous year. The mindshare of New Relic is 2.4%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.4%
Grafana Enterprise Stack	0.7%
Other	96.9%

IT Infrastructure Monitoring

Featured Reviews

Rajan M

Test Lead at Calpine Group

Efficient monitoring and alerting enhance operational insights

With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."

"The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance, from 10 AM to 2 PM, we may experience high memory utilization. It helps us to solve these issues."

"The most valuable feature of Grafana Enterprise Stack is the dashboards."

"Grafana's full observability stack, known as LGTM, is highly valuable."

"It is truly reliable."

"Our productivity has improved with its use."

"The dashboards are pretty good."

"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."

More Grafana Enterprise Stack pros

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."

"It’s a solid product; they continue to innovate year after year, and they’re a very solid product and a very solid company."

"I really love it."

"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."

"We were able to save $1,000 per month."

"NewRelic provides a one-stop shop monitoring solution for organizations that are looking for 360 degree monitoring solution: Application, Infrastructure, Network, Database, Enduser monitoring, Mobile everything under one roof."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

More New Relic pros

Cons

"Grafana Enterprise Stack is complex and not easy or simple."

"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."

"I have encountered occasional issues with false inputs or incorrect data in Grafana."

"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."

"They could use more small tutorials to explain a bit about how Grafana works."

"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."

"I believe there are some areas for improvement in the product. Something that could be better is the time series functionality."

"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."

More Grafana Enterprise Stack cons

"The solution only supports the cloud platform and not on-premises."

"New Relic can get pricey for larger organizations."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UI's performance, and then report on it."

"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."

"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."

"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."

More New Relic cons

Pricing and Cost Advice

"I use the tool's free license."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The price depends on how many agents you want."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The solution is less expensive than AppNeta."

"Cost is significant with a lot of extras."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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Top Industries

By visitors reading reviews

Energy/Utilities Company

17%

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What needs improvement with Grafana Enterprise Stack?

I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...

What is your primary use case for Grafana Enterprise Stack?

I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...

What advice do you have for others considering Grafana Enterprise Stack?

We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Grafana Enterprise Stack

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Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Grafana Enterprise Stack is a powerful tool for real-time data monitoring and visualization. With its flexible and scalable features, it is widely used for creating dashboards, analyzing metrics, and gaining insights into infrastructure, databases, and applications.

Its valuable features include powerful visualization capabilities, extensive data source integrations, customizable dashboards, a user-friendly interface, and a robust alerting system. Users appreciate its flexibility, scalability, and ability to integrate with different data sources, making it suitable for a wide range of industries and use cases.

Grafana Labs

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Grafana Enterprise Stack vs. New Relic