

Zscaler Internet Access and GoodAccess compete in the robust security solutions category. Zscaler holds the upper hand with its comprehensive global security features, whereas GoodAccess offers simplicity and cost-effectiveness for smaller teams.
Features: Zscaler Internet Access provides secure web gateways, URL filtering, and advanced threat protection, ensuring a high level of security and minimal latency globally. GoodAccess focuses on reliable VPN services, fixed IP features, and point-to-point security, offering exceptional operability across devices while maintaining a simple user interface.
Room for Improvement: Zscaler could improve integration with more ISPs, enhance DLP solutions, and solve latency issues when using multiple features. Also, better user interfaces and expanded antivirus and firewall features would be beneficial. GoodAccess needs to address pricing communication challenges, interface details regarding traffic information, and expand server locations for improved usability.
Ease of Deployment and Customer Service: Zscaler Internet Access supports various deployment models, including hybrid and public clouds, and its technical support is responsive but complex. GoodAccess emphasizes ease of setup with a user-friendly interface, and its customer service is reliable, though it could improve in scheduling flexibility.
Pricing and ROI: Zscaler is considered expensive but is justified by its comprehensive security offerings and global reach, which provide robust ROI, especially for larger companies. GoodAccess appeals with competitive pricing suitable for tight budgets, offering reliable services that justify costs. Both demonstrate potential ROI through enhanced security and reduced infrastructure expenses.
Simplified management has decreased dependency on our analysts and traditional on-premises security devices.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
I would rate customer support at nine out of ten as they have provided responsive and knowledgeable assistance.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
Zscaler Internet Access customer service is really very good.
With the pricing structure that they currently have, it is only for big customers.
Being cloud-native, Zscaler Internet Access scales very well and supports growing user numbers without the need for external hardware.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
I have not faced any major outages or downtime with Zscaler Internet Access; it is stable in our environment.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
I would like to see more options and more granular controls for users who know what they are doing as an administrator.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Of course, it is an expensive product.
Zscaler Internet Access is recognized as an expensive solution.
GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users.
It automatically blocks access to known malicious websites and phishing or risky websites before users reach them, thereby reducing the number of security incidents we have to investigate.
| Product | Mindshare (%) |
|---|---|
| Zscaler Internet Access | 9.9% |
| GoodAccess | 0.9% |
| Other | 89.2% |


| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 39 |
GoodAccess is a cybersecurity platform enabling medium-sized enterprises to implement Zero Trust Architecture (ZTA) effortlessly, offering protection for remote and hybrid workforces.
GoodAccess empowers enterprises by providing a low-code, hardware-free SASE/SSE platform. It simplifies deploying zero trust architectures quickly, integrating with both modern SaaS applications and legacy systems. This makes it an ideal choice for businesses with 50-5,000 employees, particularly those adopting multi-cloud and SaaS environments. GoodAccess safeguards infrastructures by unifying them under a stringent zero-trust model, utilizing advanced technologies to address major cybersecurity challenges.
What are the key features of GoodAccess?GoodAccess finds application in industries focusing on remote work, particularly those needing secure point-to-point network connections. It serves technical teams seeking to optimize cloud operations, enhance network management, and ensure compliance. The platform is valuable for organizations aiming to support a hybrid workforce and achieve robust endpoint protection.
Zscaler Internet Access provides internet security through cloud-native architecture, ensuring threat protection and traffic management without relying on traditional VPNs and firewalls.
It enhances security by offering features such as CASB and DLP. With its cloud-native proxy architecture, it facilitates seamless security with reduced latency and high availability. Organizations value the scalability and centralized policy management, integrating seamlessly with existing systems for remote work. It ensures secure traffic management by delivering advanced threat protection and support for applications through SSL inspection and sandboxing. Enhanced measures for DLP, better integration with tools like MFA, and optimized reporting are areas for growth.
What are the key features?Many industries leverage Zscaler Internet Access for securing internet traffic and safeguarding against threats like malware and DDoS attacks. It is integral as a secure web gateway to fulfill data loss prevention, bandwidth control, and filtering needs, allowing remote users robust access and protection globally. Companies employ it alongside existing tools for proper security and policy enforcement.
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