Gladly vs Gorgias comparison

Gladly, powered by Customer AI, is a CX platform that centers customer conversations, not tickets. Trusted by brands like Crate & Barrel and Ulta Beauty, it delivers efficient and personal experiences.

Gladly, designed for B2C leaders valuing both efficiency and experience, offers tailored, responsive interactions across all channels through Customer AI. It ensures operational precision with a personal touch, balancing technology with human connection. Trusted by many top brands, Gladly has facilitated 240 million conversations, saved $510M, and boosted CSAT scores by 65%.

• Customer AI: Maintains continuous conversations across channels.
• Emotional Intelligence: Creates personalized interactions.
• Scalability: Efficiently adapts to company growth needs.

• Cost Savings: Reports show $510M cumulative savings.
• Improved CSAT: Users experienced a 65% increase in scores.
• Efficient Operations: Facilitates 240 million conversations.

Gladly is used in diverse sectors, including retail giants like Tumi, by reimagining customer experience with AI for a perfect blend of technology and human interaction. Explore further insights on how Gladly transforms industry standards for CX.

Gorgias is a customer support platform designed for e-commerce businesses to streamline interactions and enhance customer service efficiency.

Gorgias integrates with e-commerce platforms to centralize customer service channels like email, social media, and live chat. This enables teams to manage customer inquiries from a single dashboard, improving response times and customer satisfaction. Known for its deep Shopify integration, Gorgias automates repetitive tasks, allowing teams to focus on high-value customer interactions. With AI-generated suggestions, it helps agents respond swiftly and accurately, elevating customer service standards.

• Multichannel Support: Centralizes communications across email, chat, and social media.
• Shopify Integration: Provides seamless data syncing with Shopify stores.
• Automation: Automates repetitive tasks to increase team efficiency.
• AI-Powered Responses: Offers smart suggestions for faster response times.
• Macros: Uses pre-written responses to handle recurring customer queries.

• Improved Response Time: Faster handling of customer queries leads to higher satisfaction.
• Increased Productivity: Automations reduce manual workload, allowing focus on complex issues.
• Scalability: Supports business growth without compromising customer service quality.
• Enhanced Customer Insights: Provides data-driven insights for better strategy formulation.
• Cost-Effective: Reduces operational costs by streamlining customer service processes.

In e-commerce industries, Gorgias is implemented to provide a cohesive customer experience, ensuring consistency across digital touchpoints. Retail businesses benefit by using Gorgias to enhance service team productivity and customer engagement, leading to improved sales and customer loyalty.