Gladly Reviews

Name: Gladly
Brand: Gladly

What is Gladly?

Gladly, powered by Customer AI, is a CX platform that centers customer conversations, not tickets. Trusted by brands like Crate & Barrel and Ulta Beauty, it delivers efficient and personal experiences.

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Buyer's Guide

Customer Experience Management

August 2025

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Helped 867,370 peers since 2012

Gladly mindshare

As of September 2025, the mindshare of Gladly in the Customer Experience Management category stands at 0.7%, down from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
Gladly	0.7%
Salesforce	4.9%
Genesys Cloud CX	4.1%
Other	90.3%

Customer Experience Management

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Learn more about Gladly

Gladly, designed for B2C leaders valuing both efficiency and experience, offers tailored, responsive interactions across all channels through Customer AI. It ensures operational precision with a personal touch, balancing technology with human connection. Trusted by many top brands, Gladly has facilitated 240 million conversations, saved $510M, and boosted CSAT scores by 65%.

What are Gladly's valuable features?

Customer AI: Maintains continuous conversations across channels.
Emotional Intelligence: Creates personalized interactions.
Scalability: Efficiently adapts to company growth needs.

What are key benefits of using Gladly?

Cost Savings: Reports show $510M cumulative savings.
Improved CSAT: Users experienced a 65% increase in scores.
Efficient Operations: Facilitates 240 million conversations.

Gladly is used in diverse sectors, including retail giants like Tumi, by reimagining customer experience with AI for a perfect blend of technology and human interaction. Explore further insights on how Gladly transforms industry standards for CX.