Snyk and ServiceNow IT Operations Management both compete in the security and IT operations management category. Snyk seems to have the upper hand for developer-oriented security due to its ease of use and strong integration capabilities, whereas ServiceNow offers a comprehensive solution for large enterprises thanks to its advanced management features.
Features: Snyk is well-regarded for its simplicity, cost-effectiveness, and strong focus on security vulnerability detection. It offers extensive integration capabilities, including Slack, and excels in software composition analysis and container security. ServiceNow IT Operations Management is favored for its comprehensive feature set tailored to large organizations, offering discovery, service mapping, and orchestration. It supports event management and operational intelligence, integrating seamlessly across IT service frameworks.
Room for Improvement: Snyk could broaden its language support and add static and dynamic analysis to its offerings, which would reduce dependency on multiple vendors. Improvements in licensing compliance and notification filtering are also needed. ServiceNow IT Operations Management's accessibility could be improved by lowering costs. Its application store could be expanded, and the service setup process simplified. Integrating better with third-party monitoring tools and enhancing AI-driven features would increase its utility.
Ease of Deployment and Customer Service: Both Snyk and ServiceNow IT Operations Management support deployment across public, private cloud, and on-premises environments. Snyk is noted for its easy integration in developer settings and proactive customer support, though responsiveness can improve. ServiceNow provides highly rated technical support, excelling in complex enterprise environments through established procedures and strategies.
Pricing and ROI: Snyk offers competitive pricing attractive to startups, though additional services can raise costs. It yields strong ROI through reduced vulnerability fix times and improved security. ServiceNow IT Operations Management is costly for smaller organizations but offers vast capabilities in a single platform, justifying its price for larger enterprises. Both provide significant ROI, enhancing productivity and saving time despite the higher initial investment for ServiceNow.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
Their response time aligns with their SLA commitments.
Our long-standing association has ensured smooth communication, resulting in favorable support experiences and satisfactory issue resolution.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Snyk allows for scaling across large organizations, accommodating tens of thousands of applications and over 60,000 repositories.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
The inclusion of AI to remove false positives would be beneficial.
One key feature we are currently examining with Veracode is AIVSS (Artificial Intelligence VSS), which is an extension of CVSS to cover use cases or top 10 LLM findings during code scanning.
It lacks the ability to select branches on its Web UI, forcing users to rely on CLI or CI/CD for that functionality.
ServiceNow's pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Snyk is recognized as the cheapest option we have evaluated.
After negotiations, we received a special package with a good price point.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
Snyk helps detect vulnerabilities before code moves to production, allowing for integration with DevOps and providing a shift-left advantage by identifying and fixing bugs before deployment.
Our integration of Snyk into GitHub allows us to automatically scan codebases and identify issues, which has improved efficiency.
The best feature of Snyk is the integration with our ticketing system, which is Jira.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Snyk's AI Trust Platform empowers developers to innovate securely in AI-driven environments, ensuring rapid and secure software development with enhanced policy governance.
Snyk’s platform integrates AI-ready engines across the software development lifecycle, offering broad coverage with high speed and accuracy essential for fast-paced coding environments. AI-driven features include visibility, prioritization, and tailored security policies that enable proactive threat prevention and quick remediation. By focusing on LLM engineering and AI code analysis, Snyk supports secure and productive development processes. The platform's partnerships, including GenAI code assistants, enhance AI application security by addressing new threats and code velocity challenges.
What are the key features of Snyk?Snyk is implemented across industries focusing on agile development and DevSecOps, enhancing software delivery speed and security. It is widely used for continuous monitoring and adherence to security and licensing standards, especially in environments relying on Docker image security and CI/CD pipeline integration.
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