We performed a comparison between Fugue and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."From a compliance and visibility reporting perspective, the fact that it can be applicable for multi-cloud environments is very helpful."
"The customization is excellent."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Provides everything in one solution."
"The scalability of ServiceNow is good."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The way this solution has helped us is that it improved our communication."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The asset management tools are very valuable."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It would be ideal if there was customization with a focus on specific cybersecurity areas or capabilities."
"The general input I have is that there is an opportunity for them to better align with other similar tools and better align with similar capabilities that cloud suppliers deliver natively."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Service mapping is pretty limited."
"The security policies could be increased."
"The product needs to add a workflow insight tool."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Earn 20 points
Fugue is ranked 47th in Cloud Management while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Fugue is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Fugue writes "Easy to set up with good flexibility in customization and good reporting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Fugue is most compared with Wiz, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
