Freshservice vs Process Street comparison

Why PeerSpot?

Freshworks and Process Street are both solutions in the Project Management Software category. Freshworks is ranked #12 with an average rating of 8.3, while Process Street is ranked #20 with an average rating of 10.0. Freshworks holds a 0.8% mindshare in PMS, compared to Process Street’s 0.4% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Process Street users who would recommend it.

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,638 Comparison Views

97% willing to recommend

Process Street

Read 3 Process Street reviews

845 Views
659 Comparison Views

100% willing to recommend

Freshservice

Process Street

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Freshservice and Process Street based on real PeerSpot user reviews.

Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Freshservice vs. Process Street Report (Updated: September 2026).

Buyer's Guide

Freshservice vs. Process Street

September 2026

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Cloud Management (15th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Process Street

Ranking in Project Management Software

20th

Average Rating

10.0

Reviews Sentiment

2.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.6% compared to the previous year. The mindshare of Process Street is 0.4%. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
Process Street	0.4%
Other	98.8%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

reviewer2764182

CEO and Digital Strategy Consultant at a training & coaching company with 1-10 employees

Has improved workflow accuracy and team autonomy across multiple departments

I find several features of Process Street especially valuable. Dynamic workflow management allows me to update processes “in-flight” without causing disruption. Automation capabilities have streamlined onboarding, client delivery, and project milestones. Zapier integrations have unified multiple platforms, including ClickUp, the CRM, and Front, ensuring seamless data flow. The tool supports scalability, managing 20–30 web builds simultaneously with predictable outcomes. Its customizable templates make it easy for teams to create or adapt workflows for new clients or services. Cross-department flexibility means that it is used successfully in HR, finance, marketing, and project management. Accountability tools, such as task assignments and transparent tracking, ensure that nothing falls behind.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What it's allowed us to do is bring everyone in our department into the journey of customer experience and customer service."

"Freshservice was up and running without any expensive project planning, and all that without sacrificing features."

"The stability is pretty solid; we've never had major outages or any workflow issues that weren't caused by an administrative error, and it's been pretty stable as far as a ticketing platform is concerned."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"Freshservice's best feature is its user-friendliness."

"With Freshservice in place, we have reversed the trend of creating tickets."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."

More Freshservice pros

"Process Street transformed Rent Builder Property Management’s operations by standardizing and automating property onboarding processes, reducing setup time by nearly 75%, and increasing tenant management efficiency by 25% through streamlined communication."

"At Planning Pros, we leveraged Process Street to eliminate manual inefficiencies and compliance risks in our daily operations, with automated client onboarding and built-in compliance checks leading to $20,000 in annual savings and faster processing completed in hours instead of days."

"Process Street is a cornerstone of Accentuate’s operational excellence; it powers every aspect of the business, from onboarding and HR to client project management and marketing execution."

Cons

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

"Currently, we can have only one plan per subscription. All users have to be on the same plan."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"We'd like better integration with other products."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

More Freshservice cons

"I would like to see enhanced built-in compliance reporting dashboards designed specifically for small firms."

"Process Street could benefit from expanded in-app analytics or deeper native integrations with CRMs and project management platforms to reduce reliance on third-party tools such as Zapier."

Pricing and Cost Advice

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The pricing is reasonable."

"The price of Freshservice could improve, it is expensive."

"Our licensing fee for Freshservice is $2,500 a year."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

More Freshservice pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

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What is your experience regarding pricing and costs for Process Street?

Process Street has proven to be a high-value investment. It delivers efficiency and automation at a fraction of the cost of comparable enterprise workflow tools. The return on investment is evident...

See all answers

What needs improvement with Process Street?

Process Street could benefit from expanded in-app analytics or deeper native integrations with CRMs and project management platforms to reduce reliance on third-party tools such as Zapier.

See all answers

What is your primary use case for Process Street?

I use Process Street to streamline, standardize, and automate workflows across all business functions, including web development, marketing delivery, HR, and onboarding. This enables Accentuate Web...

See all answers

Comparisons

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Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

More Freshservice Competitors

Procore vs Process Street

Compared 62% of the time

Planview Daptiv vs Process Street

Compared 38% of the time

More Process Street Competitors

Product Reports

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

October 2026

Download Process Street product report

Also Known As

Flint

No data available

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Process Street is a streamlined platform designed to help businesses manage and optimize recurring workflows through an intuitive and efficient system.

It offers a robust architecture that assists teams in documenting and automating processes, improving workflow efficiency. With Process Street, users can create comprehensive checklists and collaborate effortlessly, saving time and reducing errors in process management.

What are the most critical features of Process Street?

Checklist Management: Enables users to create, edit, and manage process checklists with ease.
Automation Tools: Seamlessly integrate with apps to automate repetitive tasks and streamline operations.
Collaboration Capabilities: Enhance teamwork by allowing multiple users to work on processes simultaneously.
Conditional Logic: Create dynamic workflows that adapt based on user inputs and decision criteria.
Custom Permissions: Manage user access and protect sensitive information effectively.

What benefits should users consider in reviews?

Time Efficiency: Look for reviews emphasizing time savings in process execution and optimization.
Error Reduction: Consider feedback highlighting reduced human errors and enhanced process accuracy.
Scalability: Reviews may discuss how the platform supports business growth and increasing process demands.
Ease of Use: Pay attention to comments on user-friendliness and learning curve experiences.

In industries such as SaaS, real estate, and healthcare, Process Street enables seamless workflow automation and process documentation, leading to improved operational efficiency. Businesses can tailor Process Street to suit specific process needs, resulting in better task management and enhanced performance.

Process Street

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Information Not Available

Buyer's Guide

Freshservice vs. Process Street

September 2026

Free Report: Freshservice vs. Process Street

Find out what your peers are saying about Freshservice vs. Process Street and other solutions. Updated: September 2026.

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