Fortra's Intermapper vs ThousandEyes comparison

Fortra and Cisco are both solutions in the Network Monitoring Software category. Fortra is ranked #80, while Cisco is ranked #8 with an average rating of 8.4. Fortra holds a 0.5% mindshare in NMS, compared to Cisco’s 1.6% mindshare. Additionally, 100% of Fortra users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

Fortra's Intermapper

Read 4 Fortra's Intermapper reviews

2,040 Views
1,958 Comparison Views

100% willing to recommend

ThousandEyes

Read 26 ThousandEyes reviews

10,697 Views
8,023 Comparison Views

100% willing to recommend

Fortra's Intermapper

ThousandEyes

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ThousandEyes and Fortra's Intermapper compete in the network monitoring solutions category. ThousandEyes has the upper hand due to its extensive cloud-based capabilities, global monitoring reach, and superior support and pricing value.

Features: ThousandEyes offers advanced cloud and internet-based monitoring, detailed path visualization, and comprehensive outage detection. It monitors both internal networks and external factors such as ISPs and cloud services. Fortra's Intermapper provides real-time mapping, network performance monitoring, and strong network visualization tools.

Room for Improvement: ThousandEyes could expand its real-time visualization capacities and enhance local network insights. It may improve user interface customizability and reduce initial setup costs. Fortra's Intermapper could integrate more cloud monitoring features, refine its global monitoring scope, and enhance scalability for larger enterprises.

Ease of Deployment and Customer Service: ThousandEyes provides easy cloud-based deployment with seamless integration and excellent responsive support. Fortra's Intermapper offers robust on-premise solutions with customizable setups and superior control over network configurations. ThousandEyes demonstrates a noted advantage in deployment simplicity with reliable customer service.

Pricing and ROI: ThousandEyes typically presents a higher initial setup cost with its comprehensive global monitoring capabilities, promising better ROI through detailed analytics and reporting features. Fortra's Intermapper is regarded as more budget-friendly upfront, offering long-term value with its visualization features.

To learn more, read our detailed Fortra's Intermapper vs. ThousandEyes Report (Updated: August 2026).

Buyer's Guide

Fortra's Intermapper vs. ThousandEyes

August 2026

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Helped 909,099 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

80th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ThousandEyes

Ranking in Network Monitoring Software

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (10th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.5%, up from 0.3% compared to the previous year. The mindshare of ThousandEyes is 1.6%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ThousandEyes	1.6%
Fortra's Intermapper	0.5%
Other	97.9%

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

Read full review

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Proactive monitoring has transformed digital experience and now optimizes application delivery

With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"The solution has a couple of features which are really interesting; it's not a fancy or expensive solution but we wanted to have a cost effective one and it's doing its job pretty well."

"Put Intermapper in as your base to start from, hands-down."

"It's all today portal-based which is a good feature for us."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"Right now, it is really a combination of network topology, network monitoring, and network analyzing, so, in my opinion, it is awesome."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"The graphical alerting with the ability to obtain a quick overview of a monitored device is my favorite feature."

"The tool's most valuable feature is its scalability. It is a good tool for network admins."

"The advice I would give to those looking into using ThousandEyes is about the possibilities it offers to the operations teams, as ThousandEyes is an extremely powerful solution that makes operations able to detect issues effectively."

"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."

"ThousandEyes has positively impacted our organization by enabling us to know if a third-party hosted application isn't functioning properly, allowing us to determine what's actually going on and whether the issue lies on our side or with the application provider."

"The installation process is not hard at all."

"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."

"ThousandEyes has positively impacted my organization by raising the customer experience and positive feedback by over 70% due to the complex situation with local service providers, allowing me to resolve user feedback and issues which enhanced the user experience significantly."

"ThousandEyes has provided my organization with invaluable network visibility and insights and incredible ease of use."

More ThousandEyes pros

Cons

"I'd love to see more of the network management side of it coming back into it."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"I have seen instances where Intermapper does not seem to recover from network changes."

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"I feel it needs more holistic integration. It needs more improvement."

"I think the pricing, setup cost, and licensing for ThousandEyes are too costly."

"ThousandEyes could improve by implementing a similar incident management system like BigPanda or ServiceNow."

"The solution's network and reporting could be improved."

"It might be practical to extend monitoring capabilities to include network devices"

"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."

"I would like the product to offer more agility."

"ThousandEyes could improve the dashboards by adding more features."

More ThousandEyes cons

Pricing and Cost Advice

Information not available

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

"The solution's pricing is cheap; I rate it a five out of ten."

"The solution costs several thousand dollars per year."

"The solution is cheap."

"It is a quite expensive solution."

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Top Industries

By visitors reading reviews

Government

12%

Construction Company

10%

Outsourcing Company

10%

Comms Service Provider

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	17

Questions from the Community

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What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

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What needs improvement with ThousandEyes?

We face challenges with hybrid and distributed enterprise networks since we use Cisco, but we also have other third party integrations. When it comes to ThousandEyes, it does not show anything when...

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What is your primary use case for ThousandEyes?

I have been using ThousandEyes with this company for two years. The main use case is that we would like to get insights into our calls. Currently, we are still in the POC state with ThousandEyes, b...

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Comparisons

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Compared 16% of the time

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Compared 11% of the time

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Compared 10% of the time

Zabbix vs Fortra's Intermapper

Compared 9% of the time

PRTG Network Monitor vs Fortra's Intermapper

Compared 7% of the time

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Zscaler Digital Experience (ZDX) vs ThousandEyes

Compared 5% of the time

SolarWinds NPM vs ThousandEyes

Compared 4% of the time

HPE Aruba Networking UXI vs ThousandEyes

Compared 3% of the time

Catchpoint vs ThousandEyes

Compared 3% of the time

Kentik vs ThousandEyes

Compared 3% of the time

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Product Reports

Buyer's Guide

Network Monitoring Software

August 2026

Download Fortra's Intermapper product report

Buyer's Guide

ThousandEyes

July 2026

Download ThousandEyes product report

Also Known As

HelpSystems Intermapper

No data available

Overview

Fortra's Intermapper offers real-time network mapping and monitoring, ideal for IT teams seeking a reliable visualization and alerting tool to maintain uptime and connectivity.

Ideal for IT environments, Fortra's Intermapper provides dynamic and intuitive network mapping capabilities. Known for its ability to display an up-to-date graphical view of IT infrastructure, this solution enables proactive monitoring through instant alerts and performance insights. It helps IT teams swiftly address potential issues, ensuring consistent connectivity and performance.

What are the key features of Fortra's Intermapper?

Real-Time Network Mapping: Displays live network status for immediate infrastructure insight.
Customizable Alerts: Allows personalized notifications for targeted problem-solving.
Performance Monitoring: Tracks metrics to preemptively identify potential disruptions.
Cross-Platform Compatibility: Supports different operating systems for wider usability.
Historical Data Maintenance: Retains past network data for trend analysis and reporting.

Which benefits or ROI can users expect from Fortra's Intermapper?

Improved Network Visibility: Enhances understanding of network status and layout.
Faster Issue Resolution: Real-time alerts and monitoring minimize downtime.
Cost Efficiency: By reducing outages, operational costs decrease significantly.
Enhanced User Experience: Stable networks boost overall end-user satisfaction.

In industries such as healthcare, finance, and education, Fortra's Intermapper is a vital tool for maintaining high network performance and reliability. It plays a crucial role in environments where uptime is critical, ensuring that network issues are resolved swiftly to support essential operations.

Fortra

ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.

ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.

What are the key features of ThousandEyes?

End-to-End Monitoring: Provides comprehensive insights across networks, applications, and users.
Real-Time Alerts: Sends immediate alerts for network disturbances or performance issues.
Network Path Visualization: Offers detailed views of network paths for easy diagnostics.
Application Insights: Delivers in-depth analytics on application performance.

What benefits or ROI can users expect from ThousandEyes?

Time Savings: Reduces diagnosis and troubleshooting time with advanced analytics.
Improved User Experience: Enhances network reliability, leading to better user satisfaction.
Increased Employee Satisfaction: Streamlines network operations, boosting employee efficiency.
Prevention of Downtime: Identifies potential issues early to avoid service interruptions.

Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.

Cisco

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

Fortra's Intermapper vs. ThousandEyes

August 2026

Free Report: Fortra's Intermapper vs. ThousandEyes

Find out what your peers are saying about Fortra's Intermapper vs. ThousandEyes and other solutions. Updated: August 2026.

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