Fortra's Intermapper vs ThousandEyes comparison

Fortra and Cisco are both solutions in the Network Monitoring Software category. Fortra is ranked #84, while Cisco is ranked #7 with an average rating of 8.1. Fortra holds a 0.4% mindshare in NMS, compared to Cisco’s 2.4% mindshare. Additionally, 100% of Fortra users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

Fortra's Intermapper

Read 4 Fortra's Intermapper reviews

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706 Comparison Views

100% willing to recommend

ThousandEyes

Read 19 ThousandEyes reviews

6,933 Views
5,061 Comparison Views

100% willing to recommend

Fortra's Intermapper

ThousandEyes

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ThousandEyes and Fortra's Intermapper compete in the network monitoring solutions category. ThousandEyes has the upper hand due to its extensive cloud-based capabilities, global monitoring reach, and superior support and pricing value.

Features: ThousandEyes offers advanced cloud and internet-based monitoring, detailed path visualization, and comprehensive outage detection. It monitors both internal networks and external factors such as ISPs and cloud services. Fortra's Intermapper provides real-time mapping, network performance monitoring, and strong network visualization tools.

Room for Improvement: ThousandEyes could expand its real-time visualization capacities and enhance local network insights. It may improve user interface customizability and reduce initial setup costs. Fortra's Intermapper could integrate more cloud monitoring features, refine its global monitoring scope, and enhance scalability for larger enterprises.

Ease of Deployment and Customer Service: ThousandEyes provides easy cloud-based deployment with seamless integration and excellent responsive support. Fortra's Intermapper offers robust on-premise solutions with customizable setups and superior control over network configurations. ThousandEyes demonstrates a noted advantage in deployment simplicity with reliable customer service.

Pricing and ROI: ThousandEyes typically presents a higher initial setup cost with its comprehensive global monitoring capabilities, promising better ROI through detailed analytics and reporting features. Fortra's Intermapper is regarded as more budget-friendly upfront, offering long-term value with its visualization features.

To learn more, read our detailed Fortra's Intermapper vs. ThousandEyes Report (Updated: December 2025).

Buyer's Guide

Fortra's Intermapper vs. ThousandEyes

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

84th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ThousandEyes

Ranking in Network Monitoring Software

7th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (13th), Digital Experience Monitoring (DEM) (5th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.4%, up from 0.2% compared to the previous year. The mindshare of ThousandEyes is 2.4%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
ThousandEyes	2.4%
Fortra's Intermapper	0.4%
Other	97.2%

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

Has improved collaboration with providers and pinpointed issues across regional networks

ThousandEyes has been the most user-friendly tool I have seen in the past couple of years, making life easier in troubleshooting and helping us find what's happening while offering vivid options on how to use the agents or the server-side tools with multiple options to trace out the issues. The best features ThousandEyes offers include the ability to place two different points or nodes, such as a server or a node in the cloud in my account, then installing agents and tracing the connectivity which helps me build a perfect user experience to check what's happening while users access my resources. I love the dashboards in ThousandEyes and the way I see the results after placing or doing the tests; this is perfect, and I would say this is the best thing. ThousandEyes has positively impacted my organization by raising the customer experience and positive feedback by over 70% due to the complex situation with local service providers, allowing me to resolve user feedback and issues which enhanced the user experience significantly. I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"It's all today portal-based which is a good feature for us."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"The authentication overall - including to the VPN and LAN - is excellent."

"The solution is very easy to use."

"The most valuable features are integration and ease of use."

"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."

"It's fairly easy to set up."

"The solution's most valuable feature is network security."

"The installation process is not hard at all."

"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."

More ThousandEyes pros

Cons

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"More detailed documentation explaining the metrics and the testing mechanisms would be helpful."

"I feel it needs more holistic integration. It needs more improvement."

"The guest portal is hard to use."

"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."

"It might be practical to extend monitoring capabilities to include network devices"

"ThousandEyes should expand its application monitoring to monitor some communication applications."

"ThousandEyes could improve the dashboards by adding more features."

"There is room for improvement in terms of customization and user-friendliness."

More ThousandEyes cons

Pricing and Cost Advice

Information not available

"The solution is cheap."

"The solution's pricing is cheap; I rate it a five out of ten."

"The solution costs several thousand dollars per year."

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

"It is a quite expensive solution."

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Top Industries

By visitors reading reviews

Government

18%

Manufacturing Company

18%

Recreational Facilities/Services Company

University

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	12

Questions from the Community

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What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

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What needs improvement with ThousandEyes?

ThousandEyes could focus more on end-users than enterprises, as the solution is powerful, and collaboration with multiple cloud providers should be developed for better test traceability, with the ...

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What is your primary use case for ThousandEyes?

My main use case for ThousandEyes is troubleshooting, with a specific example being testing connectivity through IXP to ensure the fastest route in collaboration with service providers over the reg...

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Comparisons

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Compared 36% of the time

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Zabbix vs Fortra's Intermapper

Compared 12% of the time

PRTG Network Monitor vs Fortra's Intermapper

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Compared 8% of the time

NetBrain vs ThousandEyes

Compared 5% of the time

SolarWinds NPM vs ThousandEyes

Compared 5% of the time

Cisco Secure Network Analytics vs ThousandEyes

Compared 4% of the time

Datadog vs ThousandEyes

Compared 4% of the time

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Product Reports

Buyer's Guide

Network Monitoring Software

January 2026

Download Fortra's Intermapper product report

Buyer's Guide

ThousandEyes

January 2026

Download ThousandEyes product report

Also Known As

HelpSystems Intermapper

No data available

Overview

Fortra's software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Fortra

ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

Cisco

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

Fortra's Intermapper vs. ThousandEyes

December 2025

Free Report: Fortra's Intermapper vs. ThousandEyes

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