F5 BIG-IP Access Policy Manager (APM) vs Splashtop Remote Support comparison

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Executive Summary

We performed a comparison between F5 BIG-IP Access Policy Manager (APM) and Splashtop Remote Support based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support Report (Updated: May 2024).
771,157 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is stable and reliable.""The load balancing features are valuable.""The portal access was very good.""The most valuable feature is the virtual IP creation. It's our most frequently used feature.""The tool is reliable and easy to configure.""In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work.""The product allows us to create customized portals for your users.""Our customers have never complained about the stability"

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"The tool's most valuable features are pricing and easy management.""The ability to use mobile devices is helpful because we can support our clients from anywhere.""The solution is very fast.""The initial setup is simple."

More Splashtop Remote Support Pros →

Cons
"The solution’s GUI looks very old.""In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side.""Cloud services are something that F5 Access Policy Manager could do better""The technical support’s response time must be improved.""The price of this product can be improved.""I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal.""F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating.""The initial setup was complex."

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"The integration features could be better.""Splashtop Remote Support needs to improve customization.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified.""The solution should add more options and tools for shortcuts, administration, etc."

More Splashtop Remote Support Cons →

Pricing and Cost Advice
  • "Recently, they have simplified the licensing"
  • "The product is very expensive."
  • "The tool is a little bit expensive."
  • More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →

  • "The licensing fees are less than $400 per year."
  • "The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
  • More Splashtop Remote Support Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work.
    Top Answer:The tool is a little bit expensive. I rate the pricing a six out of ten.
    Top Answer:I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal. In the APM… more »
    Top Answer:The tool's most valuable features are pricing and easy management.
    Top Answer:Splashtop Remote Support needs to improve customization.
    Top Answer:We use Splashtop Remote Support for the remote server support.
    Ranking
    10th
    out of 59 in Remote Access
    Views
    1,053
    Comparisons
    884
    Reviews
    10
    Average Words per Review
    372
    Rating
    8.1
    17th
    out of 59 in Remote Access
    Views
    1,444
    Comparisons
    1,210
    Reviews
    1
    Average Words per Review
    146
    Rating
    8.0
    Comparisons
    Also Known As
    F5 Access Policy Manager
    Learn More
    Overview

    F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access. 

    BIG-IP APM can also serve as a bridge between modern and classic authentication and authorization protocols and methods. For applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, but which do support classic authentication methods, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.

    BIG-IP APM Benefits:

    • Ease of use
    • Flexibility
    • Ability to integrate with other systems
    • Security features
    • Granular access control
    • Responsive and helpful support team

    BIG-IP APM Features:

    • Support for Identity Aware Proxy (IAP) enabling Zero Trust application access
    • Context-based authorization with dynamic L4/L7 ACLs
    • Integration with third-party MFA solutions
    • DTLS 2.0 mode for delivering and securing applications
    • SAML 2.0 identity federation support
    • Support for OAuth 2.0 authorization protocol
    • SSO support for classic authentication (Kerberos, header- based, etc.), credential caching, OAuth 2.0, SAML 2.0, and FIDO2 (U2F)
    • AAA server authentication and high-availability
    • Integration with leading IAM vendor products (Microsoft, Okta, Ping Identity)
    • BIG IP Edge Client and F5 Access integrate with VMware Horizon ONE (AirWatch), Microsoft Intune and IBM MaaS360
    • Risk-based access leveraging third-party UEBA and risk engines (HTTP Connector)

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BIG-IP APM users.

    Mahmmoud Rabie, Senior Site Reliability Engineer, writes that BIG-IP APM is "A highly stable solution for load balancing, but the initial setup is complex."

    Clyde LivingstonSenior Process Specialist at Telstra, says that BIG-IP APM is "Easy to use, useful access remotely, but lacking stability."

    Chris LamSenior Solution Consultant at Macroview Telecom Limited, states that BIG-IP APM is "Useful for remote access VPN and VPI integration with VMware.

    Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

    Sample Customers
    City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office
    Toyota, AT&T, Isuzu, Goodwill
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Media Company18%
    Computer Software Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Financial Services Firm12%
    Computer Software Company11%
    Government11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider8%
    Government7%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business50%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business43%
    Midsize Enterprise11%
    Large Enterprise46%
    Buyer's Guide
    F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support
    May 2024
    Find out what your peers are saying about F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support and other solutions. Updated: May 2024.
    771,157 professionals have used our research since 2012.

    F5 BIG-IP Access Policy Manager (APM) is ranked 10th in Remote Access with 13 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. F5 BIG-IP Access Policy Manager (APM) is rated 8.2, while Splashtop Remote Support is rated 8.0. The top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), Ivanti Connect Secure and Microsoft Remote Desktop Services, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and ConnectWise ScreenConnect. See our F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.