F5 BIG-IP Access Policy Manager (APM) vs Splashtop Remote Support comparison

F5 and Splashtop are both solutions in the Remote Access category. F5 is ranked #11 with an average rating of 8.2, while Splashtop is ranked #18 with an average rating of 9.0. F5 holds a 1.3% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 88% of F5 users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 22, 2024

Splashtop Remote Support offers remote access and support capabilities, while F5 BIG-IP Access Policy Manager (APM) provides comprehensive access policy management solutions. Users note that F5 BIG-IP APM's features make it a more robust option worth the investment despite higher costs.

Features: Users highlight Splashtop Remote Support for its ease of use and reliable access. Splashtop offers simple remote access, real-time support tools, and cost-effective pricing. F5 BIG-IP APM is noted for its extensive security, policy management features, and comprehensive configuration options.

Room for Improvement: Splashtop Remote Support users suggest enhancements in stability, more advanced features, and better integration options. F5 BIG-IP APM users point out the need for better documentation, simpler configurations, and improved GUI design.

Ease of Deployment and Customer Service: Splashtop is praised for its straightforward deployment model and responsive customer service. F5 BIG-IP APM has a more complex deployment process, though its customer support is described as knowledgeable and helpful.

Pricing and ROI: Splashtop Remote Support is favored for its affordable setup costs and good return on investment. F5 BIG-IP APM, despite higher costs, is valued for its long-term benefits and comprehensive feature set.

To learn more, read our detailed F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support Report (Updated: April 2025).

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.3%, down from 1.4% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Ashish Kumar Rai

Associate Network Engineer at a computer software company with 11-50 employees

Offers remote access control, good GUI and easy to configure

I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal. In the APM interface itself, they could add direct hyperlinks to relevant online documentation. This would provide easy access to admin guides and other resources when working within the GUI.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."

"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."

"A great solution for anyone wanting a modern endpoint device management solution."

"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."

"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."

"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."

More Microsoft Intune pros

"Our organization is small - a college with about 3,500 students. We use F5 BIG-IP Access Policy Manager to protect our site, especially from the Iranian attacks we faced last year. We restrict access to only inside the country."

"The product allows us to create customized portals for your users."

"I rate the overall solution nine out of ten."

"This is a product that is easy to install and integrate, and it is simple to use."

"The load balancing features are valuable."

"F5 BIG-IP APM is relatively easy to use."

"The performance of the solution is valuable."

"On a scale from one to ten for stability, I would rate F5 BIG-IP Access Policy Manager (APM) a ten."

More F5 BIG-IP Access Policy Manager (APM) pros

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The tool's most valuable features are pricing and easy management."

"The initial setup is simple."

"The solution is very fast."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

Cons

"Reporting could be improved. It needs to be more expensive and robust."

"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."

"The reporting dashboard is really limited."

"One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."

"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."

"The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

"There should be more focus on mobile device security and integration."

More Microsoft Intune cons

"If I could copy and paste objects instead of picking and configuring them from scratch each time, it would be great."

"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."

"The main improvement needed for F5 BIG-IP Access Policy Manager (APM) is to integrate into the cloud-delivered services from F5."

"The technical support’s response time must be improved."

"We do not have knowledgeable support teams locally."

"The initial setup was complex."

"The solution is quite costly."

"F5 BIG-IP Access Policy Manager has room for improvement in integration with other products."

More F5 BIG-IP Access Policy Manager (APM) cons

"The integration features could be better."

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should be able to make an inventory of computers automatically."

"The phone's a little tricky to work with due to the small screen."

Pricing and Cost Advice

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"Its pricing seems reasonable."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"It is reasonable for the features it has."

"The product is expensive."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."

More Microsoft Intune pricing and cost advice

"Recently, they have simplified the licensing"

"The tool is a little bit expensive."

"I rate the tool's pricing an eight out of ten."

"The product is very expensive."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

11%

Government

10%

Manufacturing Company

10%

Computer Software Company

17%

Comms Service Provider

Retailer

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about F5 BIG-IP Access Policy Manager (APM)?

In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options ...

See all answers

What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?

F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchas...

See all answers

What needs improvement with F5 BIG-IP Access Policy Manager (APM)?

F5 BIG-IP Access Policy Manager (APM ( /categories/application-performance-monitoring-apm-and-observability )) does n...

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

See all answers

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Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Compared 10% of the time

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Compared 9% of the time

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Compared 7% of the time

CyberArk Privileged Access Manager vs F5 BIG-IP Access Policy Manager (APM)

Compared 7% of the time

Microsoft Entra ID vs F5 BIG-IP Access Policy Manager (APM)

Compared 4% of the time

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Compared 54% of the time

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Compared 16% of the time

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Compared 9% of the time

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Compared 7% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM)

May 2025

F5 BIG-IP Access Policy Manager (APM) report

Download F5 BIG-IP Access Policy Manager (APM) product report

Buyer's Guide

Remote Access

May 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

F5 Access Policy Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access.

BIG-IP APM can also serve as a bridge between modern and classic authentication and authorization protocols and methods. For applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, but which do support classic authentication methods, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.

BIG-IP APM Benefits:

Ease of use
Flexibility
Ability to integrate with other systems
Security features
Granular access control
Responsive and helpful support team

BIG-IP APM Features:

Support for Identity Aware Proxy (IAP) enabling Zero Trust application access
Context-based authorization with dynamic L4/L7 ACLs
Integration with third-party MFA solutions
DTLS 2.0 mode for delivering and securing applications
SAML 2.0 identity federation support
Support for OAuth 2.0 authorization protocol
SSO support for classic authentication (Kerberos, header- based, etc.), credential caching, OAuth 2.0, SAML 2.0, and FIDO2 (U2F)
AAA server authentication and high-availability
Integration with leading IAM vendor products (Microsoft, Okta, Ping Identity)
BIG IP Edge Client and F5 Access integrate with VMware Horizon ONE (AirWatch), Microsoft Intune and IBM MaaS360
Risk-based access leveraging third-party UEBA and risk engines (HTTP Connector)

Reviews from Real Users

Below are some reviews and helpful feedback written by BIG-IP APM users.

Mahmmoud Rabie, Senior Site Reliability Engineer, writes that BIG-IP APM is "A highly stable solution for load balancing, but the initial setup is complex."

Clyde Livingston, Senior Process Specialist at Telstra, says that BIG-IP APM is "Easy to use, useful access remotely, but lacking stability."

Chris Lam, Senior Solution Consultant at Macroview Telecom Limited, states that BIG-IP APM is "Useful for remote access VPN and VPI integration with VMware.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support

April 2025

Free Report: F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support

Find out what your peers are saying about F5 BIG-IP Access Policy Manager (APM) vs. Splashtop Remote Support and other solutions. Updated: April 2025.

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