We performed a comparison between ExtraHop Reveal(x) for IT Operations and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable features are security detections, perimeter detection, dashboards, and alerts."
"Not only can you look at the protocol import level. It also has a live PCAP analysis."
"Wire data analytics."
"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."
"There are many valuable features in this product, but probably the biggest is the customization capability it has."
"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."
"PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
"It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
"Technical support is helpful."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"It helps the entire organization become digitally enabled."
"PRTG Network Monitor helps us quickly and easily discover a large number of sensors, so we can spend minimal time monitoring customer sites."
"Technical support has been very helpful so far."
"The solution is scalable."
"The Wi-Fi side needs improvement."
"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."
"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."
"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."
"They either have to go broad or decide what their bread and butter is and get really good at that."
"Network visibility is something that needs to be improved."
"This solution would be improved if it had the ability to retain data longer."
"When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."
"The automation should be improved."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"The dashboarding definitely needs improvement."
"We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."
"Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer."
"Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000 and we're double that... The only option we have to scale is to buy another core, which would be a separate, stand-alone instance..."
"It would be nice if it gave us alerts via Gmail or SMS message."
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ExtraHop Reveal(x) for IT Operations is ranked 56th in Network Monitoring Software with 8 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. ExtraHop Reveal(x) for IT Operations is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of ExtraHop Reveal(x) for IT Operations writes "Great for identifying application interdependencies with helpful support but needs better visualizations". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". ExtraHop Reveal(x) for IT Operations is most compared with vRealize Network Insight, NETSCOUT nGeniusONE, ThousandEyes, SolarWinds NPM and Dynatrace, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our ExtraHop Reveal(x) for IT Operations vs. PRTG Network Monitor report.
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