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Eptica WCS Suite vs Kana Express [EOL] comparison

Eptica and Verint are both solutions in the CRM category.
Eptica WCS Suite
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  • 132 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Eptica WCS Suite and Kana Express [EOL] based on real PeerSpot user reviews.

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CRM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Eptica WCS Suite
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM (55th)
Kana Express [EOL]
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
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Buyer's Guide
CRM
June 2025
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Comparisons

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Product Reports

Buyer's Guide
CRM
June 2025
Eptica WCS Suite reportDownload Eptica WCS Suite product report
Buyer's Guide
CRM
June 2025
Kana Express [EOL] reportDownload Kana Express [EOL] product report
 

Also Known As

WCS Suite
Trinicom
 

Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.
Eptica
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.
Verint
 

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
Buyer's Guide
CRM
June 2025
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Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: June 2025.
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861,034 professionals have used our research since 2012.
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