Elastic Observability vs ManageEngine IT360 comparison

Why PeerSpot?

Elastic and ManageEngine are both solutions in the IT Infrastructure Monitoring category. Elastic is ranked #13 with an average rating of 9.0, while ManageEngine is ranked #71. Elastic holds a 1.3% mindshare in IM, compared to ManageEngine’s 0.6% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Elastic Observability

Read 29 Elastic Observability reviews

12,194 Views
4,878 Comparison Views

88% willing to recommend

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

3,690 Views
1,587 Comparison Views

100% willing to recommend

Elastic Observability

ManageEngine IT360

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ManageEngine IT360 and Elastic Observability compete in IT management and monitoring. Elastic Observability has the upper hand due to its superior feature-richness, while ManageEngine IT360 stands out for pricing and support.

Features: ManageEngine IT360 provides integrated IT management, covering network, server, and application monitoring, offering comprehensive visibility. Elastic Observability features advanced log analysis, distributed tracing, and application performance monitoring, suited for diverse environments. Its real-time analytics and search capabilities are beneficial for data insights.

Room for Improvement: ManageEngine IT360 can enhance its feature set to compete in more complex scenarios, improve its customization capabilities, and enhance scalability features. Elastic Observability might focus on simplifying deployment, enhancing user interface intuitiveness, and offering more tailored pricing for smaller businesses.

Ease of Deployment and Customer Service: ManageEngine IT360 offers straightforward deployment with shorter setup time and robust customer service. Elastic Observability allows customization and scalability, though initial deployment might require more effort due to complexity, supported by effective customer assistance.

Pricing and ROI: ManageEngine IT360 is noted for accessible pricing and immediate ROI, suitable for small to medium deployments. Elastic Observability, with higher initial costs, delivers substantial returns through comprehensive data features, advantageous for larger enterprises seeking deep analytics.

To learn more, read our detailed Elastic Observability vs. ManageEngine IT360 Report (Updated: September 2026).

Buyer's Guide

Elastic Observability vs. ManageEngine IT360

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in IT Infrastructure Monitoring

13th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th), Log Management (14th), Container Monitoring (5th), Cloud Monitoring Software (12th)

ManageEngine IT360

Ranking in IT Infrastructure Monitoring

71st

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (85th), IT Asset Management (24th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 1.3%, down from 2.9% compared to the previous year. The mindshare of ManageEngine IT360 is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Elastic Observability	1.3%
ManageEngine IT360	0.6%
Other	98.1%

IT Infrastructure Monitoring

Featured Reviews

Stefan Decuypere

Technology Consultant at Hybrid software

Real-time dashboards and visual insights have streamlined issue analysis and monitoring

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system, I know what it costs but am not directly involved in cost-benefit evaluations or maintenance, which is handled by another team. I develop the visual representation of the data and frankly, I don't see major gaps in my application or anything I would really miss; I appreciate the fast pace of the developments that have occurred in the last couple of years. Regarding room for improvement in Elastic Observability, I would have preferred built-in tools to manage the indexes on deployment for better visual representation, as the initial feedback regarding system performance and data storage was fairly primitive and lacking.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution allows us to dig deep into data."

"From my experience with several major customers, the most valued feature of Elastic is its log analytics capabilities."

"Its diverse set of features available on the cloud is of significant importance."

"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."

"The most valuable feature of Elastic Observability is the text search."

"All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important."

"It is scalable and supports multitenancy, which is beneficial for MSPs."

"It has always been a stable solution."

More Elastic Observability pros

"The monitoring capability is easy to use and it can be done without any training."

"It is easy to identify and collect information from all of the nodes on the network."

"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."

"Customer Service: Absolutely fantastic."

"The technical support is good."

"I would suggest you use this product as it's easy for administration, and is based on distributed model support."

Cons

"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."

"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."

"It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side."

"There could be more low-code features included in the product."

"The only challenging aspect for new users is often writing the query language."

"The interface could be improved."

"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."

"When I go to the portal, I do not see many insights on the endpoints or where there could be latencies."

More Elastic Observability cons

"We would like to have support for integration with ServiceDesk."

"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."

"The product could use more intelligence, automation and general availability of product information."

"The GUI could be improved."

Pricing and Cost Advice

"The price of Elastic Observability is expensive."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"One needs to pay for the licenses, and it is an annual subscription model right now."

"The product’s pricing needs improvement."

"The product is not that cheap."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

"We have been using the open-source version."

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

More Elastic Observability pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

Comms Service Provider

Manufacturing Company

Construction Company

28%

Comms Service Provider

17%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

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What needs improvement with Elastic Observability?

See all answers

What is your primary use case for Elastic Observability?

My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.

See all answers

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Product Reports

Buyer's Guide

Elastic Observability

October 2026

Download Elastic Observability product report

Buyer's Guide

Network Monitoring Software

September 2026

Download ManageEngine IT360 product report

Also Known As

No data available

IT360

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

ManageEngine IT360 is a comprehensive tool crafted for IT management, offering a robust framework to monitor and manage network infrastructure efficiently.

Designed for IT professionals, ManageEngine IT360 integrates IT management and network monitoring, offering seamless oversight of an organization's entire IT framework. Users gain insights into performance, data flow, and bottlenecks, assisting in maintaining optimal infrastructure efficiency. It provides actionable intelligence to support informed decision-making.

What are the key features of ManageEngine IT360?

Comprehensive Network Monitoring: Provides detailed metrics for tracking and maintaining network performance.
Fault Management: Quickly identifies issues for prompt resolution, minimizing downtime.
Performance Management: Continuously evaluates system performance to ensure IT assets are operating as expected.
Help Desk Integration: Facilitates streamlined support processes through seamless module integration.
Server Monitoring: Delivers insights into server health and performance metrics, aiding in proactive management.

What benefits and ROI should be considered when evaluating ManageEngine IT360?

Cost Efficiency: Provides comprehensive management tools reducing the need for multiple software investments.
Productivity Enhancement: Minimizes downtime improving productivity across IT teams.
Improved Decision Making: Offers real-time data aiding strategic infrastructure planning.
Scalability: Easily adapts to growing IT requirements, ensuring long-term solution viability.

ManageEngine IT360 finds its application across industries such as finance, healthcare, and manufacturing. In finance, it enhances data security and network reliability, critical for transactional integrity. Healthcare sectors use it to ensure system uptime crucial for patient management systems. Manufacturing sectors rely on it for uninterrupted operations, ensuring system efficiencies align with production demands.

ManageEngine

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Buyer's Guide

Elastic Observability vs. ManageEngine IT360

September 2026

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