We performed a comparison between Dynamics 365 Sales and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."
"The solution is fast."
"It integrates well with other Microsoft products, enhancing sales workflow."
"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."
"Dynamics 365 Sales is a stable solution with good documentation."
"It allows effective management of the follow-ups of leads and potential opportunities."
"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"The most valuable features are the reporting and the custom codes."
"The performance is good, and it is easy to use."
"Salesforce Sales Cloud is a stable solution."
"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"The solution’s stability could be improved."
"The solution needs to include accurate and free online tutorials."
"The product's pricing needs improvement."
"There's room for improvement in the pricing models."
"The pricing must be improved."
"Making it more budget-friendly would be beneficial."
"I found it significantly complex and not user-friendly."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"There could be an option to change the price list without creating a new quote."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"It is a bit pricey."
Dynamics 365 Sales is ranked 21st in CRM with 8 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 99 reviews. Dynamics 365 Sales is rated 8.4, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Dynamics 365 Sales writes "A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Dynamics 365 Sales is most compared with , whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Dynamics 365 Sales vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
