DX SaaS vs DX Unified Infrastructure Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between DX SaaS and DX Unified Infrastructure Management based on real PeerSpot user reviews.

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To learn more, read our detailed DEM - Digital Experience Monitoring Report (Updated: November 2022).
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"DX allows you to customize and gives you a high degree of control."

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"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology.""Monitors the infrastructure asset and also monitors as an IT service.""It is very scalable.""Technical support is great.""This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out.""What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server.""One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."

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"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."

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"Currently lacks a mobile application which would be helpful.""I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well.""The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned.""We would like the navigation of this solution to be more user friendly for our system administrators.""There should be wider coverage of storage infrastructure.""We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue.""We've had issues with pulling reports."

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Pricing and Cost Advice
Information Not Available
  • "Customers pay for the license and the support."
  • "Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
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    Questions from the Community
    Top Answer:It supports numerous platforms.
    Top Answer:If you compare CA with Dynatrace, in terms of pricing, my understanding from one of our customers is that CA is a lot cheaper.
    Top Answer:In terms of APM, CA is lacking in terms of its dashboards and the user interface is quite old. AI capability is quite important these days and could be an additional feature in the next release.
    Top Answer:We use this solution for server, networks and storage monitoring purposes.
    Top Answer:We recommend this as a good starter solution for organizations, however, we would advise that additional functionality will significantly increase the cost of this product. I would rate this solution… more »
    Top Answer:My understanding is the solution is expensive. I'm not 100% sure of the exact pricing.
    Average Words per Review
    Average Words per Review
    Also Known As
    CA DXI, CA Digital Experience Insights
    DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
    Learn More
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    Dx SaaS is a solution whose goal is to ensure that businesses and organizations can monitor and manage the way that users experience their applications. This solution contains many powerful tools that are designed to give administrators the maximum amount of control over the experiences that clients have when employing their applications. Organizations and businesses can rest easily and ensure that the product they put out into the world is always being watched for potential issues that will be resolved proactively and quietly.

    Dx SaaS Benefits

    Some of the benefits that come from using Dx SaaS include:

    • Improve the overall experience of your users at all stages of their journey. Dx SaaS provides administrators with the ability to cull proactive insights into not only the actual performance of the application, but also the way that users are experiencing the application. This makes it possible for administrators to address pain points before they can become major issues.
    • Full visibility across all aspects of the application. Dx SaaS enables organizations to see what is going on in every part of their applications. Every aspect of the application is fully visible to them. They can keep track of both users and their IT infrastructure without having to rely on other solutions.
    • Run Dx SaaS flexibly. Users can run Dx SaaS from their premises, investing in hardware and software, if they so wish. Alternatively, users can run Dx SaaS as a pure SaaS-based solution if that is a better fit for their needs.

    Dx SaaS Features

    When users choose to employ the DX SaaS solution, they gain access to many different capabilities. These features include:

    • Relationship mapping capabilities. Users can visually represent all of the parts of the application and their relationships. This can aid administrators in understanding precisely how their applications, architecture, and networks operate.
    • Customizable dashboards. Administrators can build dashboards that are most suited to meet their needs, fine-tuning them to perform the analysis and functions that are most relevant to their objectives.
    • Root-cause analytical capability. DX SaaS makes it possible for users to find the causes of any and all issues that arise. Its analytical capabilities scan for anomalies and find issues early on. This gives administrators and IT professionals insights that enable them to keep applications running optimally.

    Reviews from Real Users

    The DX SaaS solution enables companies and organizations to take charge of the digital experiences that their customers receive. It is designed in a way that empowers these companies to truly monitor their applications and maintain a positive user experience. DX SaaS recognizes that applications can be run on any number of platforms. As a result, solutions that monitor and analyze applications need to be capable of handling a wide variety of platforms. This is one of the considerations that the solution’s designers made integral to its design.

    Administrators can leverage DX SaaS to spot potential issues before they can become problems for the users of their applications. DX SaaS has metrics that can provide application administrators with important insights. Patterns and areas where trouble can arise are immediately exposed so that administrators can take the steps that are necessary for the applications to run smoothly.

    A consultant at a technical services company writes, “It supports numerous platforms.” Furthermore, they add, “The CA APM blaming metrics are quite useful in identifying a potential issue.

    DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

    Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

    Learn more about DX SaaS
    Learn more about DX Unified Infrastructure Management
    Sample Customers
    CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
    Top Industries
    Computer Software Company23%
    Insurance Company9%
    Healthcare Company8%
    Financial Services Firm23%
    Healthcare Company13%
    Insurance Company11%
    Comms Service Provider11%
    Computer Software Company25%
    Insurance Company7%
    Comms Service Provider7%
    Company Size
    Small Business22%
    Midsize Enterprise6%
    Large Enterprise72%
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    Small Business27%
    Midsize Enterprise11%
    Large Enterprise61%
    Buyer's Guide
    DEM - Digital Experience Monitoring
    November 2022
    Find out what your peers are saying about Nexthink, ControlUp, Riverbed and others in DEM - Digital Experience Monitoring. Updated: November 2022.
    653,757 professionals have used our research since 2012.

    DX SaaS is ranked 6th in DEM - Digital Experience Monitoring with 1 review while DX Unified Infrastructure Management is ranked 31st in IT Infrastructure Monitoring with 7 reviews. DX SaaS is rated 7.0, while DX Unified Infrastructure Management is rated 8.6. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of DX Unified Infrastructure Management writes "Scalable, has an automatic deployment feature for objects you want to focus on, so you won't miss any data on any server, and has other advanced features". DX SaaS is most compared with Zabbix, Nexthink, Dynatrace, Nagios XI and Elastic Observability, whereas DX Unified Infrastructure Management is most compared with DX Spectrum, Zabbix, SCOM, Datadog and PRTG Network Monitor.

    We monitor all DEM - Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.