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DX SaaS vs DX Unified Infrastructure Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX SaaS
Average Rating
6.6
Reviews Sentiment
6.7
Number of Reviews
3
Ranking in other categories
Application Performance Monitoring (APM) and Observability (70th), Digital Experience Monitoring (DEM) (17th)
DX Unified Infrastructure M...
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (73rd), Server Monitoring (22nd), IT Infrastructure Monitoring (50th), Cloud Monitoring Software (38th), AIOps (24th)
 

Mindshare comparison

DX SaaS and DX Unified Infrastructure Management aren’t in the same category and serve different purposes. DX SaaS is designed for Digital Experience Monitoring (DEM) and holds a mindshare of 1.0%, up 0.4% compared to last year.
DX Unified Infrastructure Management, on the other hand, focuses on IT Infrastructure Monitoring, holds 0.9% mindshare, up 0.5% since last year.
Digital Experience Monitoring (DEM) Market Share Distribution
ProductMarket Share (%)
DX SaaS1.0%
Nexthink21.8%
ThousandEyes12.9%
Other64.3%
Digital Experience Monitoring (DEM)
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
DX Unified Infrastructure Management0.9%
Zabbix11.1%
Datadog4.8%
Other83.2%
IT Infrastructure Monitoring
 

Featured Reviews

Olive Kusumbara - PeerSpot reviewer
Supports various platforms and is flexible; dashboards and user interface are somewhat outdated
I think anyone wanting to implement this solution needs to know about the complexity. I think the most important thing is the AI that comes with the update. For a large and complex environment, it's important to be careful with the architecture and the AI capability, because lots of data can be gathered from CA, but in terms of informing those data, or using the data for a more meaningful result can be quite cumbersome for CA, for a standardized environment, which doesn't have any complex environments. I think this solution is quite good and I would rate it a six out of 10.
Mark Tukh - PeerSpot reviewer
Great scalability, versatility, infrastructure coverage and ease of implementation
I rate the initial setup an eight out of ten. The number of people needed for deployment depends on the customer, but we usually need at least one person and two to three at other times. The initial implementation takes about two months. The full implementation can be infinite because you may want to implement more. The product does not require a lot of maintenance. To increase the implementation, we push additional services in the first and second years to make it more robust and fully implemented. We usually sell to big enterprises. It can also be affordable for smaller enterprises, but we don't work with them a lot. We have from 2,000 to 10,000 workers. So the product itself can have five, ten or even 20 users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Actionable insight is the most valuable feature."
"It supports numerous platforms."
"DX allows you to customize and gives you a high degree of control."
"I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"DX UIM is scalable."
"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
 

Cons

"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"DX UIM's reporting and customization need to be improved."
"We would like the navigation of this solution to be more user friendly for our system administrators."
"The dashboards need to be improved."
"It is a little complex to use versus other softwares."
"We would like to see automatic network topology."
"It would be good to implement views showing the aggregated status graphically."
 

Pricing and Cost Advice

"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"Reasonable setup cost and licensing prices."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"CAD $400,000 annually."
"The license cost depends on the number of probes and robots."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Legal Firm
11%
Computer Software Company
11%
Performing Arts
8%
Performing Arts
16%
Financial Services Firm
14%
Manufacturing Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
 

Questions from the Community

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What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
 

Also Known As

CA DXI, CA Digital Experience Insights
DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
 

Overview

 

Sample Customers

CNN
CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Find out what your peers are saying about Nexthink, Splunk, Lakeside Software and others in Digital Experience Monitoring (DEM). Updated: October 2025.
873,003 professionals have used our research since 2012.