SAP Crystal Reports and Domo are prominent tools in the business intelligence and analytics category. SAP Crystal Reports seems to have the upper hand in customization and detailed reporting capabilities, while Domo excels in ease of use and data visualization.
Features: SAP Crystal Reports offers detailed reporting capabilities, extensive customization options, and the ability to connect to various data sources. It is favored for its flexibility in reporting and customization for users skilled in coding and SQL. Domo is recognized for its ease in creating visualizations and dashboards without advanced scripting, offering a wide range of data connectors. It simplifies data management, enabling users to quickly generate insights without extensive technical skills.
Room for Improvement: SAP Crystal Reports faces compatibility challenges with emerging platforms and complex formulas, which can be daunting for users. Enhancements in dynamic connectors and multi-source integration are needed to improve user efficiency. Domo, while user-friendly, requires enhanced features for handling large data and sophisticated visualizations. Users have identified the need for better collaboration tools and more efficient error resolution processes.
Ease of Deployment and Customer Service: SAP Crystal Reports is typically deployed on-premises, aligning with established IT infrastructure. While integration is straightforward, technical support receives mixed reviews, often prompting users to turn to community forums. Domo provides flexible deployment options across public, private, and hybrid clouds. Although praised for responsive support, its deployment and pricing complexities can pose challenges, requiring improvements in technical assistance efficiency.
Pricing and ROI: SAP Crystal Reports is viewed as costly, with significant maintenance fees that may deter budget-conscious buyers. However, it offers substantial ROI through its comprehensive reporting capabilities, with licenses variably priced based on organizational scale. Domo is recognized for its high costs, tied to its robust data services and integration capabilities. Variable pricing structures and feature utilization necessitate strategic negotiation to ensure cost-effectiveness.
While they eventually provide the correct answers, their support for smaller customers could be improved.
I have not encountered any problems requiring assistance.
Sigma, which is written for Snowflake, scales more easily than Domo.
End users require a license to run their own reports and dashboards, which are fairly expensive.
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
Domo is expensive compared to other solutions.
I have been using it for four years and have been able to extract the information I need from it.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Domo is a cloud-based, mobile-first BI platform that helps companies drive more value from their data by helping organizations better integrate, interpret and use data to drive timely decision making and action across the business. The Domo platform enhances existing data warehouse and BI tools and allows users to build custom apps, automate data pipelines, and make data science accessible for anyone through automated insights that can be shared with internal or external stakeholders.
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Turn information from almost any data source into a sophisticated, interactive report with SAP Crystal Reports. This powerful, user-friendly application for small businesses and departments can help you deliver key insights to the right decision maker, at the right time, in the right format.
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