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SAP Crystal Reports vs TIBCO Jaspersoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
Sentiment score
5.1
TIBCO Jaspersoft is valued for affordability and efficiency, though not all users see direct profit returns; growth opportunities exist.
 

Customer Service

Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
Sentiment score
4.2
TIBCO Jaspersoft's customer service receives mixed reviews; response times and support quality vary by subscription and license access.
I have not encountered any problems requiring assistance.
SAP Technical Manager at VS Furniture Middle East
TIBCO Jaspersoft's customer support is basically non-existent.
Software Engineer at a manufacturing company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
Sentiment score
6.7
TIBCO Jaspersoft's scalability varies, with some praising it while others encounter challenges, especially with large data loads.
TIBCO Jaspersoft is not very scalable.
Software Engineer at a manufacturing company with 10,001+ employees
 

Stability Issues

Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
Sentiment score
7.6
TIBCO Jaspersoft's stability varies, facing challenges with large data and network, with community support crucial for resolution.
TIBCO Jaspersoft is very unstable.
Software Engineer at a manufacturing company with 10,001+ employees
 

Room For Improvement

SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
TIBCO Jaspersoft users seek improvements in stability, customization, support, and compatibility, highlighting needs for better documentation and features.
Integration of a real-time preview and a live preview panel that updates instantly while designing the reports would make it much easier to use.
I'm at DTS Group
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
SAP Technical Manager at VS Furniture Middle East
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
The limitations include compatibility with some drivers where we do not have adequate JDBC drivers, and because of that, I am not able to make the connection pool.
Technical Manager at Bahwan CyberTek
It would be nice if there was easier integration with other programming languages such as Python, which is where we were migrating to because of its versatility and big data capabilities.
Software Engineer at a manufacturing company with 10,001+ employees
 

Setup Cost

SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
Enterprise users find Jaspersoft's community version cost-effective, while the enterprise version offers rich features but is expensive.
 

Valuable Features

SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
TIBCO Jaspersoft offers interactive reporting, diverse data integration, customizable dashboards, strong security, and user-friendly report distribution API.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
SAP Technical Manager at VS Furniture Middle East
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
I'm at DTS Group
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
The reports I prepare using TIBCO Jaspersoft are quite user-friendly, and the look and feel are much better compared to other report generation tools.
Technical Manager at Bahwan CyberTek
The best feature of TIBCO Jaspersoft would be that you design the report first and then that generates Java code.
Software Engineer at a manufacturing company with 10,001+ employees
 

Categories and Ranking

SAP Crystal Reports
Ranking in Reporting
13th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
TIBCO Jaspersoft
Ranking in Reporting
12th
Average Rating
7.2
Reviews Sentiment
6.4
Number of Reviews
31
Ranking in other categories
Embedded BI (8th)
 

Mindshare comparison

As of April 2026, in the Reporting category, the mindshare of SAP Crystal Reports is 2.5%, down from 2.6% compared to the previous year. The mindshare of TIBCO Jaspersoft is 1.9%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
TIBCO Jaspersoft1.9%
SAP Crystal Reports2.5%
Other95.6%
Reporting
 

Featured Reviews

Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.
Shaina Munoz - PeerSpot reviewer
Software Engineer at a manufacturing company with 10,001+ employees
Legacy reporting has exposed limitations and now drives a gradual shift to modern analytics
Something that I wish would be improved is that TIBCO Jaspersoft Studio looks like something that was designed in the 1980s. The UI is not user-friendly. Finding things in the solution can be quite tedious, and the exported code does not really follow good programming standards. For example, the use of exceptions were not very descriptive. You would have something called exception one, two, three, post-grass exception one, two, three, nothing very descriptive as to what was going on. The files were very long and you would end up with a bunch of code that was not really being used. Helping the tool create more intuitive naming conventions would be better. Maybe implementing some sort of AI logic to clean up the code after it has been generated would help. It would be nice if there was easier integration with other programming languages such as Python, which is where we were migrating to because of its versatility and big data capabilities. Something like Scala and Hadoop would have made it easier for us to remain in Java. I would say to improve TIBCO Jaspersoft, integrate it with other programming languages and other big data tools and include AI functionality. I cannot even see what I need to see in the display box, so I would fix the AI. Another thing to note is that TIBCO Jaspersoft does not offer much in terms of documentation. There were only some wiki pages for some common errors. Customer support required you to have a license. It is not available to the general public. As for performance, working with Java 8 and 11 instead of the latest Java versions is also something that impacted our performance because we had some packages that were dependent on Java version 21 and up.
report
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Comparison Review

it_user6978 - PeerSpot reviewer
Co-Founder at Helical IT Solution (Jaspersoft, Pentaho, Talend, Kettle, DWBI, ETL, Ctools, iReport, Jasper Report)
Jun 10, 2013
Jaspersoft vs. Pentaho – Which one to use & is there any need to purchase the commercial edition
Any company (be it technology, manfucaturing, human resource, ecommerce, SME etc) always has the need for Business Intelligence to some or the other extent. If cost is one of the consideration factor, then the 2 BI tools which are at the forefront are Pentaho and Jaspersoft. But, often the same…
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Government
8%
Construction Company
7%
Financial Services Firm
13%
Computer Software Company
9%
Healthcare Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise16
 

Questions from the Community

What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
Seeking lightweight open source BI software
The best and open source (No cost involved) solution for all BI requirements is Jaspersoft Open Studio. Refer to rajeshsirsikar.com for more information.
What is your experience regarding pricing and costs for TIBCO Jaspersoft?
I am sharing a scenario for pricing: for ten thousand users and a robust server, it may cost in the hundreds of thousands USD. However, TIBCO is more enterprise-focused and might have different pri...
What needs improvement with TIBCO Jaspersoft?
The integration of TIBCO Jaspersoft with some data sources has limitations that I encountered, and it was not very straightforward. This was one of the concerns with TIBCO Jaspersoft. The limitatio...
 

Overview

 

Sample Customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Mosaic, Vander University, Telesoft, Entrust, Ericsson, BT, Groupon, John Hopkins, Puma
Find out what your peers are saying about SAP Crystal Reports vs. TIBCO Jaspersoft and other solutions. Updated: March 2026.
885,667 professionals have used our research since 2012.