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Digium Asterisk vs Genesys PureConnect [EOL] comparison

Digium and Genesys are both solutions in the Unified Communications category. Additionally, 75% of Digium users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.
Digium Asterisk
Read 5 Digium Asterisk reviews
  • 411 Views
  • 358 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Digium Asterisk and Genesys PureConnect [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

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To learn more, read our detailed Unified Communications Report (Updated: September 2025).
Buyer's Guide
Unified Communications
September 2025
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Helped 872,706 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digium Asterisk
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
Unified Communications (4th), IP Telephony & Unified Communications (2nd)
Genesys PureConnect [EOL]
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AK
Call recording, call logging, and the stability are pivotal features for our clients
We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.
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Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are call recording, call logging, and the stability."
"Can integrate with a lot of gateways in voice."
 

Cons

"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
"Customer support can sometimes be delayed."
 

Pricing and Cost Advice

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."
Information not available
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Insurance Company
8%
Comms Service Provider
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Kamailio SIP Server vs Digium Asterisk Logo
Kamailio SIP Server vs Digium Asterisk
Compared 26% of the time
Cisco Unified Communications vs Digium Asterisk Logo
Cisco Unified Communications vs Digium Asterisk
Compared 20% of the time
Fortinet FortiVoice vs Digium Asterisk Logo
Fortinet FortiVoice vs Digium Asterisk
Compared 20% of the time
Mitel Application Suite vs Digium Asterisk Logo
Mitel Application Suite vs Digium Asterisk
Compared 19% of the time
Cisco Jabber vs Digium Asterisk Logo
Cisco Jabber vs Digium Asterisk
Compared 15% of the time
More Digium Asterisk Competitors
Genesys Cloud CX vs Genesys PureConnect [EOL] Logo
Genesys Cloud CX vs Genesys PureConnect [EOL]
Compared 44% of the time
NICE CXone vs Genesys PureConnect [EOL] Logo
NICE CXone vs Genesys PureConnect [EOL]
Compared 15% of the time
Kamailio SIP Server vs Genesys PureConnect [EOL] Logo
Kamailio SIP Server vs Genesys PureConnect [EOL]
Compared 14% of the time
Cisco Jabber vs Genesys PureConnect [EOL] Logo
Cisco Jabber vs Genesys PureConnect [EOL]
Compared 10% of the time
Calabrio ONE vs Genesys PureConnect [EOL] Logo
Calabrio ONE vs Genesys PureConnect [EOL]
Compared 9% of the time
More Genesys PureConnect [EOL] Competitors
 

Product Reports

Buyer's Guide
Unified Communications
September 2025
Digium Asterisk reportDownload Digium Asterisk product report
Buyer's Guide
Workforce Engagement Management
October 2025
Genesys PureConnect [EOL] reportDownload Genesys PureConnect [EOL] product report
 

Also Known As

Asterisk
Interactive Intelligence Customer Interaction Center, CIC
 

Overview

Open source PBX system providing a complete telecommunications platform.
Digium

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys
 

Sample Customers

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Buyer's Guide
Unified Communications
September 2025
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