Digium Asterisk vs Genesys PureConnect comparison

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Digium Logo
958 views|852 comparisons
75% willing to recommend
Genesys Logo
145 views|125 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Digium Asterisk and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
767,667 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are call recording, call logging, and the stability."

More Digium Asterisk Pros →

"Can integrate with a lot of gateways in voice."

More Genesys PureConnect Pros →

Cons
"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."

More Digium Asterisk Cons →

"Customer support can sometimes be delayed."

More Genesys PureConnect Cons →

Pricing and Cost Advice
  • "If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."
  • More Digium Asterisk Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:Can integrate with a lot of gateways in voice.
    Top Answer:As of now, they are doing great in all areas and they keep improving their services
    Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
    Ranking
    3rd
    Views
    958
    Comparisons
    852
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    Views
    145
    Comparisons
    125
    Reviews
    1
    Average Words per Review
    192
    Rating
    9.0
    Comparisons
    Also Known As
    Asterisk
    Interactive Intelligence Customer Interaction Center, CIC
    Learn More
    Overview
    Open source PBX system providing a complete telecommunications platform.

    Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

    Sample Customers
    Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
    Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider15%
    Financial Services Firm12%
    Educational Organization8%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm13%
    Manufacturing Company9%
    Insurance Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise13%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    Unified Communications
    March 2024
    Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: March 2024.
    767,667 professionals have used our research since 2012.

    Digium Asterisk is ranked 3rd in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Digium Asterisk is rated 8.0, while Genesys PureConnect is rated 9.0. The top reviewer of Digium Asterisk writes "Call recording, call logging, and the stability are pivotal features for our clients". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Digium Asterisk is most compared with Kamailio SIP Server, Fortinet FortiVoice, Cisco Unified Communications, 3CX Live Chat and Mitel Application Suite, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

    See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

    We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.