DFLabs IncMan SOAR vs ServiceNow Security Operations comparison

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17,980 views|10,109 comparisons
92% willing to recommend
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283 views|172 comparisons
0% willing to recommend
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3,392 views|1,750 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between DFLabs IncMan SOAR and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR).
To learn more, read our detailed Security Orchestration Automation and Response (SOAR) Report (Updated: April 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Log aggregation and data connectors are the most valuable features.""The initial setup is very simple and straightforward.""The SOAR playbooks are Sentinel's most valuable feature. It gives you a unified toolset for detecting, investigating, and responding to incidents. That's what clearly differentiates Sentinels from its competitors. It's cloud-native, offering end-to-end coverage with more than 120 connectors. All types of data logs can be poured into the system so analysis can happen. That end-to-end visibility gives it the advantage.""Sentinel also enables you to ingest data from your entire ecosystem and not just from the Microsoft ecosystem. It can receive data from third-party vendors' products such firewalls, network devices, and antivirus solutions. It's not only a Microsoft solution, it's for everything.""Azure Application Gateway makes things a lot easier. You can create dashboards, alert rules, hunting and custom queries, and functions with it.""Sentinel pricing is good""Sentinel's most important feature is the ability to centralize all the logs in one place. There's no need to search multiple systems for information.""The features that stand out are the detection engine and its integration with multiple data sources."

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"The vendors themselves will actually help with any customizations a client may require"

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"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process.""ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.""What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.""The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.""The solution is stable.""The product has a very simple UI.""The ease of use is great."

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Cons
"Sentinel should be improved with more connectors. At the moment, it only covers a few vendors. If I remember correctly, only 100 products are supported natively in Sentinel, although you can connect them with syslog. But Microsoft should increase the number of native connectors to get logs into Sentinel.""We do have in-built or out-of-the-box metrics that are shown on the dashboard, but it doesn't give the kind of metrics that we need from our environment whereby we need to check the meantime to detect and meantime to resolve an incident. I have to do it manually. I have to pull all the logs or all the alerts that are fed into Sentinel over a certain period. We do this on a monthly basis, so I go into Microsoft Sentinel and pull all the alerts or incidents we closed over a period of thirty days.""When we pass KPIs to the governance department, there's no option to provide rights to the data or dashboard to colleagues. We can use Power BI for this, but it isn't easy or convenient. They should just come up with a way to provide limited role-based access to auditing personnel""They should just add more and more out-of-the-box connectors. It is quite a new product, and it has a lot of connectors, and even more would be good.""Sentinel could improve its ticketing and management. A few customers I have worked with liked to take the data created in Sentinel. You can make some basic efforts around that, but the customers wanted to push it to a third-party system so they could set up a proper ticketing management system, like ServiceNow, Jira, etc.""Multi-tenancy, in my opinion, needs to be improved. I believe it can do better as a managed service provider.""Sentinel provides decent visibility, but it's sometimes a little cumbersome to get to the information I want because there is so much information. I would also like to see more seamless integration between Sentinel and third-party security products.""The only thing is sometimes you can have a false positive."

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"The support is not 24/7."

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"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.""It's very slow. When you click a button or update a field, it takes forever to actually react.""It doesn't interact with things very well.""The threat intelligence module needs a better dashboard.""We'd like customization to be easier in terms of the UI and using the dashboards.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""There is room for improvement in terms of developer support and documentation.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"

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Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

    Information Not Available
  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
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    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Comparisons
    Also Known As
    Azure Sentinel
    DFLabs IncMan Incident Response
    Learn More
    ServiceNow
    Video Not Available
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    DFLabs' Security Orchestration, Automation and Response (SOAR) platform, IncMan SOAR, is designed for SOCs, CSIRTs and MSSPs to automate, orchestrate and measure security operations and incident response processes and tasks, all from within one single, intuitive platform. By integrating security tools, fusing intelligence, sharing knowledge and implementing seamless workflows, IncMan SOAR enables every security incident to be detected, responded to, and remediated in the fastest possible time frame.

    DFLabs IncMan SOAR is the only Security Orchestration, Automation and Response (SOAR) platform capable of full incident lifecycle automation, that includes built-in, automated threat intelligence gathering, risk assessment, triage and notification, context enrichment, hunting and investigating, threat containment and more. This feature rich, unique and scalable SOAR platform provides context to security incidents, automates actions, orchestrates response to activities, while enabling full reporting and measurement functionality across all stakeholders.

    DFLabs covers the entire spectrum of security orchestration, automation and response components as outlined by Gartner, with a unique combination of features and capabilities, driven through continuous improvement and innovation. IncMan SOAR is the only platform to offer full incident response lifecycle management with machine learning and threat hunting. Acting as a force multiplier, it enables security teams to do more with less, empowering security analysts, while ensuring organizations stay one step ahead of any potential threat.

    Automate. Orchestrate. Measure.

    IncMan SOAR provides three critical functions as an enabler to your security program. Automation and orchestration which in turn enables response, as well as measurement.

    Automate

    Augment analysts by automating common, repetitive and menial tasks driven by machine learning for faster response to all alerts.

    Orchestrate

    Establish repeatable, enforceable, measurable and effective incident response workflows, orchestrating your security tool set into one seamless response process.

    Measure

    Measure, benchmark and optimize security operations and incident response activities and performance from one intuitive and collaborative platform.

    Seamlessly Integrate and Orchestrate Your Tools Together as One.

    Improve efficiencies by enabling your security analysts to access and manage all tools, technologies and processes from one intuitive platform. IncMan SOAR supports hundreds of 3rd party security technologies via QIC, API, CEF, Syslog and Email, with a constantly growing list of certified bidirectional integrations and Open Integration Framework for custom integrations.

    Dramatically reduce the mean time to detection, response and remediation of all potential security incidents, ensuring no alert goes untouched.

    See IncMan SOAR in Action.

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    University of Advancing Technology, Cybersecurity Ventures
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Energy/Utilities Company15%
    Government11%
    Insurance Company10%
    REVIEWERS
    Computer Software Company44%
    Financial Services Firm33%
    Analyst Firm11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise15%
    Large Enterprise54%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Security Orchestration Automation and Response (SOAR)
    April 2024
    Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR). Updated: April 2024.
    768,740 professionals have used our research since 2012.

    DFLabs IncMan SOAR is ranked 28th in Security Orchestration Automation and Response (SOAR) while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. DFLabs IncMan SOAR is rated 0.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of DFLabs IncMan SOAR writes "Protects an organization from the threat of a data breach or cyberattack". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". DFLabs IncMan SOAR is most compared with IBM Resilient and Palo Alto Networks Cortex XSOAR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and Swimlane.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.