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DFLabs IncMan SOAR vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DFLabs IncMan SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
28th
Average Rating
0.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of September 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of DFLabs IncMan SOAR is 0.2%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.6%
DFLabs IncMan SOAR0.2%
Other96.2%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

reviewer1137807 - PeerSpot reviewer
Protects an organization from the threat of a data breach or cyberattack
The vendors themselves will actually help with any customizations a client may require. Many vendors don't offer this service or if they do, they charge very high rates. Their vendors are very helpful; they will walk you through the whole Playbook until you have a good grasp of the product. Also, in terms of integration, it is very seamless compared to other cybersecurity products. They also have good features such as multi-tenancy. Every user would like to see these kinds of fanciful features on a robust interface. It actually makes the user feel like they are in a sci-fi movie.
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The vendors themselves will actually help with any customizations a client may require"
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"It's stable."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The product has a very simple UI."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
 

Cons

"The support is not 24/7."
"The dashboard and playbook creation will need to improve"
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The threat intelligence module needs a better dashboard."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Report generation within ServiceNow can take some time."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
 

Pricing and Cost Advice

Information not available
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Manufacturing Company
12%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

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What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
 

Also Known As

DFLabs IncMan Incident Response
No data available
 

Overview

 

Sample Customers

University of Advancing Technology, Cybersecurity Ventures
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR). Updated: August 2025.
867,497 professionals have used our research since 2012.