DevRev integrates development and customer support to streamline the process from code to customer. Its features enhance collaboration and efficiency, offering a unique approach for tech teams.
DevRev bridges the gap between developers and customer-facing teams. Designed for modern developers, it supports agile methodologies while providing customer insights directly into the development process. With its focus on unifying customer conversations with code development, DevRev fosters collaboration and rapid iteration, allowing teams to respond to feedback in real time. Its integration capabilities make it adaptable for tech environments aiming to enhance teamwork and efficiency.
What are the most valuable features of DevRev?
- Integrated Ticketing: Combines customer tickets with development tasks for unified tracking.
- Feature Prioritization: Contextual decisions on feature development based on direct user feedback.
- Analytics Dashboard: Offers comprehensive insights into project performance and customer trends.
- Collaboration Tools: Enhances communication among team members with integrated chat and file sharing.
What benefits and ROI should users look for in reviews?
- Improved Team Efficiency: Streamlined processes reduce bottlenecks.
- Enhanced Customer Satisfaction: Faster response times and feature deliveries.
- Better Decision Making: Data-driven insights into user needs.
- Cost Savings: Lower overhead with combined tools and fewer software licenses.
DevRev's implementation shines in tech-driven industries. Businesses leveraging agile methodologies benefit from its seamless connectivity of development and support channels. Its capacity to synchronize codebase and customer interaction makes it particularly advantageous for software firms aiming to reduce lead times and improve client engagement.
Jira Portfolio is an agile roadmapping tool designed to help teams build plans, envision the big picture, track progress, and share the process with stakeholders.
Jira Portfolio is planned based. A plan in Portfolio is a complete view of the tasks, teams, and release dates for your Jira projects.
Once you start to create a plan, there are three main factors you need to define:
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Scope: A list of tasks that need to be carried out in order to complete the plan.
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Teams: Who will be implementing the work? With the correct data in place, Portfolio can estimate how long it will take for the team to complete their tasks.
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Releases: Your scheduled release date.
With Jira Portfolio, you can create a visual timeline to gain visibility across each of your teams and projects in a single place from a granular level and review cross-team and cross-project dependencies to prevent bottlenecks. This visibility can help you plan realistic release dates and manage your team’s capacity. The solution allows you to try out different scenarios with your roadmap and resources to help guide your decision making. Once you have a solid plan, you can easily integrate with Jira Software and commit your changes.
Jira Portfolio allows managers to easily add team members. The tool’s powerful scheduling algorithm assigns tasks to teams while taking priorities and dependencies into account so it can create a realistic forecast for project completion.
Jira Portfolio Benefits
Some of the top benefits of using Jira Portfolio include:
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Roadmaps and roadmaps dependencies: Roadmaps list details about the tasks that need to be executed in order to complete a project, as well as predictions for when they will be completed, which teams are in charge of the task, and a list of resources they require. By setting dependencies on your team’s roadmaps, unnecessary bottlenecks are avoided.
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Integration with Jira: Jira Portfolio is dynamically integrated with your Jira Software project data and constantly pulls your latest data from Jira Software, allowing you to plan your projects with updated information.
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Envision scenarios: Create what-if scenarios and save them to Jira if you decide to adopt them.
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Reporting: Share capacity reports and more to allow team members and stakeholders to gain visibility and insights into the process.
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Task completion estimation methods: Estimate how long a specific task will take and compare these estimations with the actual time to completion to help assess team performance and efficiency and improve the accuracy of estimation calculations over time.
Reviews from Real Users
Jira Portfolio stands out among its competitors for a number of reasons. Two major ones are its roadmap creation tools and its flexibility.
Meeta L., a lead product manager at a tech vendor, says, “The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability.”
Juan P., a senior IT project manager at Avantica, writes, “Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company.”
