

Infrascale Backup & Disaster Recovery and Dell PowerProtect Cyber Recovery compete in the data protection category. The upper hand is with Dell PowerProtect Cyber Recovery due to its robust advanced features and enterprise-grade security.
Features:Infrascale Backup & Disaster Recovery offers seamless integration, rapid data recovery, and reliable data protection with cloud-centric capabilities. Dell PowerProtect Cyber Recovery focuses on high-level, cyber-secure technology with automated workflows designed to protect critical data from cyber threats, providing specialized cyber protection features for enhanced security layers.
Ease of Deployment and Customer Service:Infrascale Backup & Disaster Recovery is known for straightforward deployment and responsive customer service, allowing quick solution implementation. Dell PowerProtect Cyber Recovery involves a more complex setup but benefits from comprehensive support during configuration stages, reflecting a trade-off between simplicity and advanced functionality.
Pricing and ROI:Infrascale Backup & Disaster Recovery generally offers lower setup costs and a favorable return on investment due to its affordable pricing model. Dell PowerProtect Cyber Recovery requires a higher initial investment but provides superior long-term security benefits, with pricing aligned to its advanced features for organizations prioritizing security.
The biggest return on investment for me when using Dell PowerProtect Cyber Recovery is that if we had an attack, we would be able to recover in hours instead of weeks or months, which is a lot of risk reduction.
It is possible to observe ROI with Dell PowerProtect Cyber Recovery because the costs incurred from paying ransoms or decrypting data will be much higher than the solution price itself, providing customers with confidence in their last line of defense.
The biggest return on investment when using Dell PowerProtect Cyber Recovery comes from its ransomware protection feature.
We have an account manager for enterprise solutions and local on-site support with a resident engineer positioned on-site.
Every time I have a call, they have a solution.
Technical support has been pretty good; however, I would like to see better integration with Dell support and the third-party integration for the scanning part of it, specifically Index Engines, but we are getting there.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
One person can manage hundreds and hundreds of endpoints without any issues.
The stability and reliability of Dell PowerProtect Cyber Recovery are very good, as we have not had any outages on it.
Until now, I have not experienced any downtime, crashes, or performance issues with Dell PowerProtect Cyber Recovery because we have a support contract with Dell.
I think if the API issues were resolved, I would rate the stability higher, but now it is a seven.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
It would be beneficial to deploy an AI model inside the vault for more accuracy and faster restoration by scanning the data for any anomalies or unusual behavior.
I would like more visibility into what is going on with the individual backup images and how they are being scanned.
My main problem is with the bare-metal recovery.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
I do not consider Dell PowerProtect Cyber Recovery to be expensive as it provides value relative to the ransom that would need to be paid to restore data and the difficulties faced after an attack.
Regarding pricing, I find it a lot cheaper than Veeam.
The pricing for Dell PowerProtect Cyber Recovery is acceptable due to our enterprise licensing agreement, so a lot of what we do is built into the license.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
The second advantage is restoration, as I can guarantee that the data inside the vault will be clean and can be restored quickly using a golden copy that has been identified as clean.
The main function of cyber recovery, which I find important, is the air gap protection, and that is the most important capability we are using against ransomware protection.
It helps my IT infrastructure be more secure mainly because we have replication of the backups on two physical sites, which is a plus.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.

| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
Dell PowerProtect Cyber Recovery delivers advanced data protection and cyber resilience by isolating critical data to secure it against cyber threats.
Dell PowerProtect Cyber Recovery leverages an isolated recovery vault to ensure critical business data remains secure and recoverable even during cyberattacks. Its AI-driven analytics validate data integrity, allowing confidence in the reliability of backups. This approach facilitates rapid restoration of operations, helping maintain business continuity amidst cyber threats.
What are the most important features of Dell PowerProtect Cyber Recovery?Industries such as finance, healthcare, and government benefit significantly from Dell PowerProtect Cyber Recovery. These sectors require stringent data protection and are vulnerable to cyber threats. By implementing Dell's solution, they enhance data security and ensure operational continuity, mitigating risks associated with cyberattacks.
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
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