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Dell PowerProtect Cyber Recovery vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.8
Dell PowerProtect Cyber Recovery offers cost-efficient ransomware protection, reducing recovery time by 20% and enabling quicker data restoration.
Sentiment score
6.6
<p>Infrascale Backup &amp; Disaster Recovery improves business continuity with faster recovery, cost savings, and enhanced operational reliability.</p>
The biggest return on investment for me when using Dell PowerProtect Cyber Recovery is that if we had an attack, we would be able to recover in hours instead of weeks or months, which is a lot of risk reduction.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
It is possible to observe ROI with Dell PowerProtect Cyber Recovery because the costs incurred from paying ransoms or decrypting data will be much higher than the solution price itself, providing customers with confidence in their last line of defense.
Pre Sales Manager at a tech services company with 51-200 employees
The biggest return on investment when using Dell PowerProtect Cyber Recovery comes from its ransomware protection feature.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
 

Customer Service

Sentiment score
8.1
Dell PowerProtect Cyber Recovery is praised for excellent service but needs better integration with third-party services like Index Engines.
Sentiment score
7.6
Infrascale's customer support is praised for responsiveness and technical expertise, despite occasional language and time zone challenges.
We have an account manager for enterprise solutions and local on-site support with a resident engineer positioned on-site.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
Every time I have a call, they have a solution.
System Administrator at De Persgroep Publishing
Technical support has been pretty good; however, I would like to see better integration with Dell support and the third-party integration for the scanning part of it, specifically Index Engines, but we are getting there.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
 

Scalability Issues

Sentiment score
7.8
Dell PowerProtect Cyber Recovery is praised for its scalability and efficient handling of expanding storage needs without limitations.
Sentiment score
5.9
<p>Infrascale Backup &amp; Disaster Recovery efficiently scales for SMBs, balancing cost with reliability, despite infrastructure sizing challenges.</p>
 

Stability Issues

Sentiment score
8.1
Dell PowerProtect Cyber Recovery is stable and reliable, with effective support and minor issues, but API improvements are suggested.
Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery is stable, reliable, and praised for support, despite minor issues promptly resolved.</p>
The stability and reliability of Dell PowerProtect Cyber Recovery are very good, as we have not had any outages on it.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
Until now, I have not experienced any downtime, crashes, or performance issues with Dell PowerProtect Cyber Recovery because we have a support contract with Dell.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
I think if the API issues were resolved, I would rate the stability higher, but now it is a seven.
System Administrator at De Persgroep Publishing
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
 

Room For Improvement

Enhancing Dell PowerProtect Cyber Recovery requires AI integration, bundling for SMBs, and core feature improvements for better automation and visibility.
Infrascale BDR needs UI improvement, pricing clarity, Linux integration, enhanced dashboard, seamless features, and stronger security measures.
It would be beneficial to deploy an AI model inside the vault for more accuracy and faster restoration by scanning the data for any anomalies or unusual behavior.
Pre Sales Manager at a tech services company with 51-200 employees
I would like more visibility into what is going on with the individual backup images and how they are being scanned.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
My main problem is with the bare-metal recovery.
System Administrator at De Persgroep Publishing
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
 

Setup Cost

Dell PowerProtect Cyber Recovery is seen as cost-effective for enterprises, despite concerns over hardware costs with data growth.
Infrascale offers flexible, negotiable pricing based on data volume, with value-added services and integration with MSP billing systems.
I do not consider Dell PowerProtect Cyber Recovery to be expensive as it provides value relative to the ransom that would need to be paid to restore data and the difficulties faced after an attack.
Pre Sales Manager at a tech services company with 51-200 employees
Regarding pricing, I find it a lot cheaper than Veeam.
System Administrator at De Persgroep Publishing
The pricing for Dell PowerProtect Cyber Recovery is acceptable due to our enterprise licensing agreement, so a lot of what we do is built into the license.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
The per-terabyte pricing is very competitive compared to the others.
President at a media company with 11-50 employees
 

Valuable Features

Dell PowerProtect Cyber Recovery offers secure isolation, analytics, and fast restoration, enhancing IT infrastructure with ransomware protection and VMware integration.
<p>Infrascale Backup &amp; Disaster Recovery is praised for its ease, speed, security, centralized management, and robust disaster recovery features.</p>
The second advantage is restoration, as I can guarantee that the data inside the vault will be clean and can be restored quickly using a golden copy that has been identified as clean.
Pre Sales Manager at a tech services company with 51-200 employees
The main function of cyber recovery, which I find important, is the air gap protection, and that is the most important capability we are using against ransomware protection.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
It helps my IT infrastructure be more secure mainly because we have replication of the backups on two physical sites, which is a plus.
System Administrator at De Persgroep Publishing
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
 

Categories and Ranking

Dell PowerProtect Cyber Rec...
Ranking in Backup and Recovery
52nd
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
24th
Average Rating
9.2
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
Cloud Backup (22nd), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (16th), SaaS Backup (11th)
 

Featured Reviews

SV
System Administrator at De Persgroep Publishing
Backup and recovery have improved security with VMware integration and faster restore times
Before we start, my only question is that we are only using the Data Protection Manager, so not the full suite. The users using the backup solution mainly consist of me and my colleague. We have integrated it into VMware, so users can restore or take backups of their own VMs, but I am not sure how many are using it because the backups are automatic, and for restores, I think some of them are using them. I would certainly recommend this product for the backup of the VMs, but for the bare metal, I recommend it a little bit less. Overall, I give this solution a rating of eight.
Vivek_Jaiswal - PeerSpot reviewer
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.
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Top Industries

By visitors reading reviews
No data available
Healthcare Company
14%
Construction Company
14%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Dell PowerProtect Cyber Recovery?
Regarding pricing, I find it a lot cheaper than Veeam. With Veeam, you have to license every asset, but here you can also do it on capacity. Pricing-wise, it is better than Veeam, but I am not quit...
What needs improvement with Dell PowerProtect Cyber Recovery?
Regarding the machine learning-based anomaly detection feature of Dell PowerProtect Cyber Recovery, we are not using that currently. I am not quite sure what you mean when you ask how I assess its ...
What is your primary use case for Dell PowerProtect Cyber Recovery?
My use case for Dell PowerProtect Cyber Recovery is mainly backup and recovery. We are a customer of Dell PowerProtect Cyber Recovery.
What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup &amp; Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
What I would like to see improved or enhanced in Infrascale Backup &amp; Disaster Recovery includes additional features for scalability.
What is your primary use case for Infrascale Platform?
I can describe a few use cases for Infrascale Backup &amp; Disaster Recovery, which we primarily use for data protection and recovery.
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Information Not Available
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Dell PowerProtect Cyber Recovery vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: May 2026.
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