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Dell PowerProtect Backup Services vs Dell PowerProtect Data Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Dell PowerProtect enhances efficiency and reduces costs via cloud management, storage optimization, and reliable, rapid data recovery.
Sentiment score
4.2
Dell PowerProtect Data Manager automates backups, enhancing recovery and efficiency, though ROI may lag behind Cohesity or Veeam.
Storage savings have been approximately fifty to seventy percent reduction in backup storage through compression and deduplication.
Server Administrator at a outsourcing company with 51-200 employees
The fact that I am not managing an infrastructure is actually reducing the cost of the environment because there is no one sitting just to manage that infrastructure.
Pre Sales Manager at a tech services company with 51-200 employees
Instead of having to send a DBA in to investigate the database and the errors within it, we can just quickly restore from an hour or two ago to get back to where we are needing.
VP Of Security at NatureFresh™ Farms
Previously they had somewhere around 100 TB of capacity for the backup for a few VMs on one side. Now, the overall setup is hardly 80 TB, where they use almost 240 TB of production data into that 80 TB.
DGM at Airtel Digital
I would recommend Dell PowerProtect Data Manager to other organizations because it is cost-effective and delivers good performance compared to alternative solutions.
Backup Administrator at a consultancy with 11-50 employees
I do find that with Dell PowerProtect Data Manager, the ROI is good when compared to other Dell products, but when compared to others in the current market, such as Cohesity or Veeam, it is not as good.
Architect at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
4.8
Dell PowerProtect Backup Services receives mixed reviews, praised for server-side support but criticized for desktop response delays.
Sentiment score
6.2
Dell PowerProtect Data Manager generally offers satisfactory technical support, but users desire faster response times and stronger regional assistance.
The skill of the support is good, but the response time is something that needs to be better.
Oficial Senior at a financial services firm with 1,001-5,000 employees
That one number to call, that one tech to call, to rely on support for not just the single product but the whole suite that we are there to do it.
VP Of Security at NatureFresh™ Farms
I've always rated Dell with excellent support.
System Administrator
Dell provides reliable support for PowerProtect Data Manager, with 24/7 availability and a qualified support team.
Senior System Engineer at a tech vendor with 10,001+ employees
My experience with the technical support team of Dell is that they are actually great.
Ops Specialist: System Engineer Backup at BCX
When we had the compliances and any of the backups were getting failed or we identified that some of the backups were frequently failing, the system would alert us.
DGM at Airtel Digital
 

Scalability Issues

Sentiment score
5.7
Dell PowerProtect Backup Services offers scalable, efficient performance across multi-clouds, excelling in hybrid settings with centralized management advantages.
Sentiment score
5.4
Dell PowerProtect Data Manager is scalable, adaptable to workloads, but needs improved cloud scalability for optimal flexibility.
The one thing that we found is that they were not scalable.
VP Of Security at NatureFresh™ Farms
Dell PowerProtect Backup Services handles multi-cloud workloads efficiently across edge, core, and cloud environments with centralized management and consistent data protection policies.
Server Administrator at a outsourcing company with 51-200 employees
Dell PowerProtect Backup Services is really easy to scale and is pretty scalable.
Pre Sales Manager at a tech services company with 51-200 employees
Its capability to back up existing environments can be improved, particularly when it comes to disaster recovery in the cloud.
Senior System Engineer at a tech vendor with 10,001+ employees
As per the documentation, that is an easy process, whether you need to scale up or scale out.
Ops Specialist: System Engineer Backup at BCX
If you are okay to purchase the license, they have the feasibility to increase the capacity as well.
DGM at Airtel Digital
 

Stability Issues

Sentiment score
8.1
Dell PowerProtect offers reliable cloud backup, regional replication, encryption, ransomware protection, and prompt support for minor issues.
Sentiment score
8.1
Dell PowerProtect Data Manager is highly rated for its stability, reliability, scalability, and effective data recovery management.
If customers need to ensure that data is vaulted and immutable to protect against ransomware, they can pay extra to create a vault in AWS to ensure the data is protected.
Pre Sales Manager at a tech services company with 51-200 employees
The platform has provided consistent backup solution performance and reliable recovery capabilities.
Server Administrator at a outsourcing company with 51-200 employees
There's never an issue with the data, so the encryption works excellently.
System Administrator
It is extremely reliable and I have never experienced a crash.
Senior System Engineer at a tech vendor with 10,001+ employees
Making sure the system is properly understood before deployment and handling upgrades efficiently would improve stability.
System Engineer at Konvergenz
I would assess the stability and reliability of Dell PowerProtect Data Manager as quite stable; there are no issues with the workloads I am using.
Architect at a tech vendor with 10,001+ employees
 

Room For Improvement

Dell PowerProtect Backup Services aims to improve integration, performance, security, and flexibility for enhanced operational efficiency and user experience.
Dell PowerProtect Data Manager needs better UI, integration, support, scalability, and modern technology compatibility for improved customer satisfaction.
allowing us to get that final single pane of glass to function with everything in the product suite
VP Of Security at NatureFresh™ Farms
Dell PowerProtect Backup Services could improve by providing more proactive alerts and predictive monitoring to identify potential issues before they impact operations.
Server Administrator at a outsourcing company with 51-200 employees
Dell PowerProtect Backup Services does not allow us to customize the schedule in backup tasks, which only has options for daily or twice a day.
Oficial Senior at a financial services firm with 1,001-5,000 employees
I would like to see improvements that include bare metal restore capabilities and enhanced data restore features in Dell PowerProtect Data Manager.
Backup Administrator at a consultancy with 11-50 employees
This is an enterprise solution and a bit costlier, but it is a solution where people should be looking into if they want to go into one single umbrella and have the centralized backup solution, which integrates with the cloud and can manage their cloud workload as well as the on-premises workload, and can be managed with one dashboard.
DGM at Airtel Digital
Enhancements for microservices and container backups would be beneficial, enabling a more consolidated management platform for modern architectures.
Senior System Engineer at a tech vendor with 10,001+ employees
 

Setup Cost

Dell PowerProtect offers cost-effective backup services with strong features, though cloud pricing could be more competitive.
Dell PowerProtect Data Manager pricing is flexible but can increase with features, offering socket and capacity-based licensing options.
The main areas for improvement are providing more flexible licensing options, simpler pricing, and more cost-efficient scaling for growing cloud workloads.
Server Administrator at a outsourcing company with 51-200 employees
Dell PowerProtect Backup Services costs us around 10 grand.
System Administrator
Competitors offer lower prices for Office 365 backups compared to Dell PowerProtect Backup Services.
Pre Sales Manager at a tech services company with 51-200 employees
From a license perspective, it is a cheaper option, and there is a subscription license as well.
Pre Sales Manager at a tech services company with 51-200 employees
Dell PowerProtect Data Manager is cost-effective, as it is licensed per socket rather than by workload.
Senior System Engineer at a tech vendor with 10,001+ employees
Overall, pricing does not significantly impact our decision.
Business Development Manager at a media company with 1,001-5,000 employees
 

Valuable Features

Dell PowerProtect Backup Services provides secure, scalable, and cost-effective multi-cloud backup with centralized management, reducing operational complexities.
Dell PowerProtect Data Manager provides flexible, robust data protection with features like cloud integration, centralized management, and efficient deduplication.
We can go right into one spot, see where our backups are, understand the situation, restore, make a new backup, move it, migrate it from one location to the other really quickly and easily without having to go into a lot of technical detail.
VP Of Security at NatureFresh™ Farms
The platform uses advanced data scrambling that decouples the actual data from its metadata, storing the data as an isolated or immutable cloud that cannot be overwritten or deleted by ransomware.
Server Administrator at a outsourcing company with 51-200 employees
The handiest feature of Dell PowerProtect Backup Services is that it syncs up our backups to other locations.
System Administrator
It provides a seamless backup solution integrated with a dashboard full of capabilities, enhancing recovery point objectives and recovery time objectives.
Senior System Engineer at a tech vendor with 10,001+ employees
It satisfies my customers' scalability needs and provides interactive features, allowing efficient integration.
System Engineer at Konvergenz
Compared to other products such as Veritas, Dell offers more competitive pricing while other vendors charge significantly more.
Backup Administrator at a consultancy with 11-50 employees
 

Categories and Ranking

Dell PowerProtect Backup Se...
Ranking in Backup and Recovery
24th
Average Rating
8.8
Reviews Sentiment
6.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Dell PowerProtect Data Manager
Ranking in Backup and Recovery
5th
Average Rating
8.2
Reviews Sentiment
6.2
Number of Reviews
30
Ranking in other categories
Deduplication Software (2nd)
 

Featured Reviews

Sanjay Singh Bisht - PeerSpot reviewer
Server Administrator at a outsourcing company with 51-200 employees
Automated cloud backups have strengthened ransomware recovery and reduced laptop data loss
The best features Dell PowerProtect Backup Services offers include source-side deduplication. The lightweight agent resides on the client, deduplicates data locally before transmitting, and only uploads the unique or modified blocks, which drastically minimizes bandwidth utilization and saves the cloud storage footprint, rather than transferring massive data blocks over the internet and duplicating them at the storage target. Another valuable feature is the air-gapped encrypted storage. The platform uses advanced data scrambling that decouples the actual data from its metadata, storing the data as an isolated or immutable cloud that cannot be overwritten or deleted by ransomware. The zero egress restore model is also significant. A massive pain point with cloud-native storage is the fee structure, but Dell PowerProtect Backup Services stands out by allowing unlimited full restore points without charging data egress fees, which represents a huge cost to enterprises. Unified multi-workload management provides the ability to control data from Microsoft 365, SaaS applications, distributed employee laptops, or virtual machine servers in a single centralized pane of glass, which eliminates the need to jump between different backup solutions. The impact of Dell PowerProtect Backup Services on my organization has been positive. The backup process has become more reliable and automated, reducing the need for manual intervention and lowering the risk of missed backups. Recovery time has improved, allowing us to restore critical systems and data much faster during incidents. The platform's deduplication and compression capabilities have helped us reduce storage costs while optimizing backup efficiency. Additionally, its centralized management and reporting gives us visibility into our data protection environment, making it easier to monitor compliance and identify potential issues before they become problems.
Pranav Telang - PeerSpot reviewer
DGM at Airtel Digital
Centralized backups have simplified hybrid protection and improved ransomware recovery and compliance
The majorly needed improvement is that the product should easily simplify the upgrade and installation process. Sometimes Dell support should be more active. They take time for P1 issues. Sometimes it is not a P1 for Dell, but it is P1 for the customer, and the support needs to be very mature. That is a major drawback I see. Otherwise, the product is quite well. This is an enterprise solution and a bit costlier, but it is a solution where people should be looking into if they want to go into one single umbrella and have the centralized backup solution, which integrates with the cloud and can manage their cloud workload as well as the on-premises workload, and can be managed with one dashboard. In that way, it makes their backup management easier and they can get detected anomalies as soon as possible. This is one of the solutions I would recommend. However, if it is a very small company, they really need to think about the cost, as it is very costlier for them. But as an enterprise solution and a mid-enterprise solution, this is the solution where companies think their data is very critical, in sectors such as financial, banking, and health. This kind of sector should go with that solution because it always gives the compliances of HIPAA, GDPR, and all those things that are really required for them. From management perspectives and consolidation solution perspective, the integration is quite easy. With respect to the backup administrator and everything, it is quite straightforward. There are some layers that need to be improved and should have the internal feature instead of creating the additional VMs for the NAS backup. It should be internal and directly have the agent base or something that can communicate easily with Dell storage. If it is third-party, I would understand, but it should be able to communicate. The benefit of it is that it is easily understood and you can do knowledge transfer with a lot of documents available. The drawback of it is that when it comes to the installation, Dell always takes a lot of time for all these things with third-party involvement in between Dell and the customer. Support is the major part of it. People need to understand that when a customer raises their ticket for P1, they should treat it as a P1. Instead of by their book being P3 or P2, sometimes they only treat it as such when the complete backup server is down. However, for the customer, if it is not happening with the critical system of backup, then it is a P1 for them. From Dell support, they do not treat it as a P1, or they treat it as a P3 or P2. That kind of understanding and some agreements need to be done between the customer and Dell. It is a costlier solution. Comparatively, other backup solutions make this one of the costlier solutions. However, someone who has their enterprise data or needs protection in a good way can go for it. I could say it is a mid-enterprise or enterprise level solution. Otherwise, people do have the same solution but with differentiated features. However, it is costlier compared to the other.
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Top Industries

By visitors reading reviews
Outsourcing Company
30%
Construction Company
25%
Financial Services Firm
7%
Comms Service Provider
7%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Dell PowerProtect Backup Services?
Regarding my experience with pricing, setup cost, and licensing for Dell PowerProtect Backup Services, it is quite positive. While the initial investment and licensing cost are higher than some alt...
What needs improvement with Dell PowerProtect Backup Services?
Dell PowerProtect Backup Services could be improved in several areas. The user interface could be simplified to make day-to-day administration and troubleshooting more intuitive. Reporting and anal...
What is your primary use case for Dell PowerProtect Backup Services?
Dell PowerProtect Backup Services is generally used for cloud native data protection and securing SaaS applications like Microsoft 365. It operates as a fully managed backup-as-a-service, allowing ...
What is your experience regarding pricing and costs for Dell PowerProtect Data Manager?
The pricing of Dell PowerProtect Data Manager is acceptable for me.
What needs improvement with Dell PowerProtect Data Manager?
Dell PowerProtect Data Manager can enhance automated backup management, faster backup and recovery, stronger cyber resilience, centralized visibility, and governance. For automated backup managemen...
What is your primary use case for Dell PowerProtect Data Manager?
Dell PowerProtect Data Manager is my primary solution for centralized backup and recovery management, database protection, NAS and file system backup, and cloud integration with Azure. I use Dell P...
 

Also Known As

No data available
PowerProtect, Dell EMC PowerProtect
 

Overview

 

Sample Customers

Information Not Available
National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics
Find out what your peers are saying about Dell PowerProtect Backup Services vs. Dell PowerProtect Data Manager and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.