We performed a comparison between Datto Remote Monitoring and Management and PRTG Network Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"It has a single pane of glass, and it integrates well with other software."
"The project management and task management features work well. It's a decent product in that regard."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"AEM support is great for Macs."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
"The feature I like is that it can easily do a lot of mapping."
"PRTG has improved our visibility and response time to issues related to remote sites."
"We like the alerting system, the SNMP monitoring and the customization of the bandwidth."
"The product is easy to use and the web interface is fantastic."
"The solution is very easy to use and the web provides information with ease."
"The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely."
"I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"There seems to be a big jump from the basic scan to the really thorough scan. There is a big jump in the quantity of sensors it uses for certain things. One minute you might get ten and then the next you get 200. There seems to be a big jump between the two at times."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"In the next release, PRTG Network Monitor should add a backup solution."
"PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."
"While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly."
"The database needs improvement."
"Other monitoring tools that I have used are easier to use."
"They should work on syncing the solution with Gmail."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. Datto Remote Monitoring and Management is rated 7.8, while PRTG Network Monitor is rated 8.2. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Datto Remote Monitoring and Management is most compared with Atera, Microsoft Configuration Manager, Kaseya VSA, NinjaOne and ConnectWise Automate, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and Datadog.
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