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Datto Remote Monitoring and Management vs Microsoft Endpoint Configuration Manager comparison

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Remote Monitoring and Management Software
July 2022
Find out what your peers are saying about Atera, Kaseya, ConnectWise and others in Remote Monitoring and Management Software. Updated: July 2022.
622,063 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.""I also like how Datto integrates seamlessly with the Autotask ticketing system.""It has a single pane of glass, and it integrates well with other software.""The project management and task management features work well. It's a decent product in that regard."

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"We have found the scalability to be quite good.""The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff.""We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work.""This solution captures all the devices in our infrastructure.""The technical support is good.""Patching is very effective and reporting is very good.""The initial setup is fairly straightforward.""The scalability to deploy the package."

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Cons
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.""I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

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"SCCM does not scale well, which is one of the reasons we are not going to continue to use it.""It is a bit of an old and outdated product.""The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice.""It would be better if reporting were more user-friendly. I would like to see an upgrade in the reporting structure in the next release. At the moment, you have to use an SQL query or configure it to pull reports through the graphical user interface. Their updates could be more regular. I think Mircosoft updates it every six months. They are also moving many things to Intune, and Microsoft decided to move the deployment solution there. I think SCCM is getting old, and Intune is new.""The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated.""The TSM component could be improved.""One area of improvement is regarding the patching of Office 365 products. We have some difficulties on this side, and it can be improved.""I would like to see more automation."

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Pricing and Cost Advice
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

  • "Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
  • "When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."
  • "Its price is okay because it is part of our licensing."
  • "Presently, I am using a free trial version."
  • "We have to pay for a license."
  • "The price model is different for every client."
  • "For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
  • "Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."
  • More Microsoft Endpoint Configuration Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus… more »
    Top Answer:Automation for updates is a feature that I'm really clamoring over, or it's an important feature to me. Remote support is also really important to me. I would like the ability to remotely manage… more »
    Top Answer:We are currently only a customer, but once we decide on a product that we're going to work with, I would like to move in the direction of being a business partner and/or a reseller because it'll be… more »
    Top Answer:Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your… more »
    Top Answer:ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily and… more »
    Top Answer:The most valuable feature of SCCM is the application distribution.
    Ranking
    Views
    1,690
    Comparisons
    1,335
    Reviews
    6
    Average Words per Review
    991
    Rating
    7.2
    2nd
    out of 31 in Server Monitoring
    Views
    39,575
    Comparisons
    27,650
    Reviews
    38
    Average Words per Review
    504
    Rating
    8.2
    Comparisons
    Also Known As
    Autotask EM, Autotask Endpoint Management, Datto RMM
    System Center Configuration Manager (SCCM )
    Learn More
    Overview

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    Microsoft Endpoint Configuration Manager (MECM, formerly SCCM or System Center Configuration Manager) is a software management suite that allows users to manage large numbers of Windows-based computers and servers.

    Configuration Manager features software distribution, operating system deployment, remote control, network protection, security management, patch management, and hardware and software inventory, among other services. It allows you to set configuration and security policies, keep your software up-to-date, and monitor your system status while giving your employees access to corporate applications on whatever devices they choose.

    Configuration Manager allows you to manage computers using macOS, Windows UNIX, or Linux, and mobile devices running iOS, Windows, or Android operating systems. It can be integrated with Microsoft Intune, allowing you to manage computers connected to a corporate network.

    With Configuration Manager, you can manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving your employees access to corporate applications on the devices that they choose.

    Benefits and Features

    • Proactively manage all device life cycles, starting from purchase all the way to retirement.
    • Automatically deploy software as well as printers to devices, using a common software library.
    • Deploy upgrades and patches to your operating system.
    • Ensure that all devices are patched, encrypted, and secured in compliance with security best practices.
    • Provide mobile device management functionality, which includes the ability to reboot and/or lock devices remotely.
    • Provide end users with “self-service” so that they can update machines when it is convenient for them.

    Reviews from Real Users:

    Users of MECM like that it is stable and flexible. Patching is one of its most useful features, although users cite many other features as useful as well. One user stated that "It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments." Overall, “the entire solution, from end to end, is excellent.

    Offer
    Learn more about Datto Remote Monitoring and Management
    Learn more about Microsoft Endpoint Configuration Manager
    Sample Customers
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider27%
    Computer Software Company22%
    Government6%
    Wholesaler/Distributor4%
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company17%
    Manufacturing Company10%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider16%
    Government10%
    Financial Services Firm7%
    Company Size
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise18%
    Large Enterprise37%
    REVIEWERS
    Small Business23%
    Midsize Enterprise17%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise17%
    Large Enterprise65%
    Buyer's Guide
    Remote Monitoring and Management Software
    July 2022
    Find out what your peers are saying about Atera, Kaseya, ConnectWise and others in Remote Monitoring and Management Software. Updated: July 2022.
    622,063 professionals have used our research since 2012.

    Datto Remote Monitoring and Management is ranked 6th in Remote Monitoring and Management Software with 6 reviews while Microsoft Endpoint Configuration Manager is ranked 2nd in Server Monitoring with 38 reviews. Datto Remote Monitoring and Management is rated 7.2, while Microsoft Endpoint Configuration Manager is rated 8.2. The top reviewer of Datto Remote Monitoring and Management writes "Works well for standard patches and updates, but I would like the ability to remotely manage configuration and settings on individual units". On the other hand, the top reviewer of Microsoft Endpoint Configuration Manager writes "A stable systems management software product with useful package deployment and application deployment features". Datto Remote Monitoring and Management is most compared with NinjaOne, Kaseya VSA, Atera, ConnectWise Automate and TeamViewer Remote Management, whereas Microsoft Endpoint Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Desktop Central, BigFix, Tanium and Ivanti Patch for Windows.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.