DataRobot and ServiceNow IT Operations Management (ITOM) are two competing products in the tech industry. ServiceNow ITOM seems superior due to its features, though users prefer DataRobot for pricing and support.
Features: DataRobot reviews indicate valuable features such as automated machine learning capabilities, integration with existing workflows, and strong predictive analytics. ServiceNow ITOM reviews highlight features like comprehensive IT service management, robust analytics tools, and advanced operational insights. ServiceNow ITOM has a broader range of features tailored to IT operations.
Room for Improvement: DataRobot users point out areas needing enhancement, such as more customization options, improved scalability, and better model documentation. ServiceNow ITOM's reviews suggest improvements in training resources, user documentation, and user interface design. DataRobot needs to focus on scalability, user experience, and reporting features, while ServiceNow ITOM could benefit from better user support materials, reducing complexity, and enhancing flexibility.
Ease of Deployment and Customer Service: DataRobot has been noted for its quick deployment and responsive customer service. ServiceNow ITOM users praise its comprehensive support but mention a steeper learning curve during deployment. DataRobot is easier to deploy, though both offer strong customer service.
Pricing and ROI: DataRobot is reported to have a straightforward setup cost with a good ROI. ServiceNow ITOM reviews indicate higher setup costs, but users find the investment worthwhile. ServiceNow ITOM's higher costs are justified by the extensive benefits it provides.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 8.2% |
| DataRobot | 0.5% |
| Other | 91.3% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
DataRobot captures the knowledge, experience and best practices of the world’s leading data scientists, delivering unmatched levels of automation and ease-of-use for machine learning initiatives. DataRobot enables users to build and deploy highly accurate machine learning models in a fraction of the time.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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