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Datadog vs New Relic APM comparison

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47,033 views|36,987 comparisons
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15,647 views|12,809 comparisons
Executive Summary
Updated on June 12, 2022

We performed a comparison between Datadog and New Relic APM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most Datadog users say that its initial setup is straightforward, but some disagree and say that the setup is complex. New Relic users say that its initial setup is straightforward.
  • Features: Users of both products are happy with their stability and scalability. Datadog reviewers say it is easy to use and provides them with excellent visibility, data, and information. Several users mention they would like to see an AI-generated alerting feature. New Relic users say it performs well, provides them with good information, and is user-friendly, but they would like more network monitoring features.
  • Pricing: Most Datadog reviewers say that it is an expensive product. New Relic reviewers give mixed reviews for its pricing. Some feel that its price is reasonable, while others feel that it is high.
  • ROI: Users of both solutions report an ROI.
  • Service and Support: Reviewers of both solutions report being satisfied with the level of support they receive.

Comparison Results: New Relic has a slight edge in this comparison. According to its reviewers, it is easier to set up and more reasonably priced than Datadog.

To learn more, read our detailed Datadog vs. New Relic APM report (Updated: May 2022).
Buyer's Guide
Datadog vs. New Relic APM
May 2022
Find out what your peers are saying about Datadog vs. New Relic APM and other solutions. Updated: May 2022.
607,332 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are logging, the extensive set of integrations, and easy jumpstart.""Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers.""The many dozens of integrations that the solution brings out of the box are excellent.""Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context.""They have a very good foundation in capturing metrics, logs, and traces. It's a very nice tool for that and it allows you to apply these monitoring tools in almost any technology.""The ability to send notifications based on metadata from the monitor is helpful.""Its logs are most valuable.""I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."

More Datadog Pros →

"The stability of New Relic APM is very good.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""The VPN is one of the solution's most valuable features for us.""The most valuable feature is application monitoring.""The simplicity of the dashboard is very good.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""It does everything we wanted it to do.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

More New Relic APM Pros →

Cons
"It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular.""Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high.""I'd like to see better pricing and more integration in the next release.""The setup was a bit complex.""I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports.""We have recently had a number of issues with stability and delays on logging, monitoring, metric evaluation, and alerts.""I'm not sure what kind of features are in the roadmap right now, but I encourage the development of features for defining your organization, and allowing the visibility of what kind of metrics you can get. Those features would be really useful for us.""Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."

More Datadog Cons →

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""They should bring the pricing down to be more competitive.""The solution could improve by having more network monitoring features, such as for all the infrastructure.""I haven't come across any features that are lacking.""It would be nice if there were pre-made dashboards.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""It is very difficult to award the service level cycles at an endpoint level."

More New Relic APM Cons →

Pricing and Cost Advice
  • "It didn't scale well from the cost perspective. We had a custom package deal."
  • "Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick."
  • "It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."
  • "Pricing seemed easy until the bill came in and some things were not accounted for."
  • "The cost is high and this can be justified if the scale of the environment is big."
  • "My advice is to really keep an eye on your overage costs, as they can spiral really fast."
  • "If you do your homework, you'll find that if you're really concerned with cost, it's good."
  • "It has a module-based pricing model."
  • More Datadog Pricing and Cost Advice →

  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • More New Relic APM Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Application Performance Management (APM) solutions are best for your needs.
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    Questions from the Community
    Top Answer:With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good core… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer:The most valuable features of Datadog are the flexibility and additional features when compared to other solutions, such as AppDynamics and Dynatrace. Some of the features include AI and ML… more »
    Top Answer:The stability of New Relic APM is very good.
    Top Answer:The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features.
    Top Answer:New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.
    Ranking
    Views
    47,033
    Comparisons
    36,987
    Reviews
    28
    Average Words per Review
    501
    Rating
    8.4
    Views
    15,647
    Comparisons
    12,809
    Reviews
    10
    Average Words per Review
    491
    Rating
    8.5
    Comparisons
    Also Known As
    New Relic Mobile
    Learn More
    Overview
    Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Offer
    Learn more about Datadog
    Learn more about New Relic APM
    Sample Customers
    Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    REVIEWERS
    Computer Software Company22%
    Financial Services Firm13%
    Real Estate/Law Firm9%
    Transportation Company6%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider15%
    Financial Services Firm9%
    Insurance Company5%
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider16%
    Financial Services Firm9%
    Retailer5%
    Company Size
    REVIEWERS
    Small Business43%
    Midsize Enterprise20%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise16%
    Large Enterprise65%
    REVIEWERS
    Small Business39%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    Buyer's Guide
    Datadog vs. New Relic APM
    May 2022
    Find out what your peers are saying about Datadog vs. New Relic APM and other solutions. Updated: May 2022.
    607,332 professionals have used our research since 2012.

    Datadog is ranked 2nd in Application Performance Management (APM) with 32 reviews while New Relic APM is ranked 5th in Application Performance Management (APM) with 10 reviews. Datadog is rated 8.4, while New Relic APM is rated 8.6. The top reviewer of Datadog writes "Provides insightful analytics and good visibility that assist with making architectural decisions". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". Datadog is most compared with Dynatrace, Azure Monitor, Splunk, Elastic Security and Amazon CloudWatch, whereas New Relic APM is most compared with Dynatrace, Azure Monitor, Splunk, AWS X-Ray and AppDynamics. See our Datadog vs. New Relic APM report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.