We performed a comparison between Datadog and New Relic APM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic has a slight edge in this comparison. According to its reviewers, it is easier to set up and more reasonably priced than Datadog.
"The most valuable features are logging, the extensive set of integrations, and easy jumpstart."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"The many dozens of integrations that the solution brings out of the box are excellent."
"Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context."
"They have a very good foundation in capturing metrics, logs, and traces. It's a very nice tool for that and it allows you to apply these monitoring tools in almost any technology."
"The ability to send notifications based on metadata from the monitor is helpful."
"Its logs are most valuable."
"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."
"The stability of New Relic APM is very good."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The VPN is one of the solution's most valuable features for us."
"The most valuable feature is application monitoring."
"The simplicity of the dashboard is very good."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"It does everything we wanted it to do."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."
"Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high."
"I'd like to see better pricing and more integration in the next release."
"The setup was a bit complex."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"We have recently had a number of issues with stability and delays on logging, monitoring, metric evaluation, and alerts."
"I'm not sure what kind of features are in the roadmap right now, but I encourage the development of features for defining your organization, and allowing the visibility of what kind of metrics you can get. Those features would be really useful for us."
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"They should bring the pricing down to be more competitive."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"I haven't come across any features that are lacking."
"It would be nice if there were pre-made dashboards."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"It is very difficult to award the service level cycles at an endpoint level."
Datadog is ranked 2nd in Application Performance Management (APM) with 32 reviews while New Relic APM is ranked 5th in Application Performance Management (APM) with 10 reviews. Datadog is rated 8.4, while New Relic APM is rated 8.6. The top reviewer of Datadog writes "Provides insightful analytics and good visibility that assist with making architectural decisions". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". Datadog is most compared with Dynatrace, Azure Monitor, Splunk, Elastic Security and Amazon CloudWatch, whereas New Relic APM is most compared with Dynatrace, Azure Monitor, Splunk, AWS X-Ray and AppDynamics. See our Datadog vs. New Relic APM report.
See our list of best Application Performance Management (APM) vendors.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
