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Datadog vs New Relic APM comparison

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50,168 views|37,841 comparisons
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16,981 views|13,621 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on June 12, 2022

We performed a comparison between Datadog and New Relic APM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most Datadog users say that its initial setup is straightforward, but some disagree and say that the setup is complex. New Relic users say that its initial setup is straightforward.
  • Features: Users of both products are happy with their stability and scalability. Datadog reviewers say it is easy to use and provides them with excellent visibility, data, and information. Several users mention they would like to see an AI-generated alerting feature. New Relic users say it performs well, provides them with good information, and is user-friendly, but they would like more network monitoring features.
  • Pricing: Most Datadog reviewers say that it is an expensive product. New Relic reviewers give mixed reviews for its pricing. Some feel that its price is reasonable, while others feel that it is high.
  • ROI: Users of both solutions report an ROI.
  • Service and Support: Reviewers of both solutions report being satisfied with the level of support they receive.

Comparison Results: New Relic has a slight edge in this comparison. According to its reviewers, it is easier to set up and more reasonably priced than Datadog.

To learn more, read our detailed Datadog vs. New Relic APM report (Updated: August 2022).
633,952 professionals have used our research since 2012.
Q&A Highlights
Question: Any advice about APM solutions?
Answer: The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Datadog has given us near-live visibility across our entire cloud platform.""We find they have a very helpful alert system.""The ability to send notifications based on metadata from the monitor is helpful.""Straightforward to integrate and automate.""Datadog is easy to use and easy to deploy. It's a better solution compared to others on the market in terms of being budget friendly for our customers.""The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure.""The most valuable features of Datadog are the flexibility and additional features when compared to other solutions, such as AppDynamics and Dynatrace. Some of the features include AI and ML capabilities and cloud and analysis monitoring""Its logs are most valuable."

More Datadog Pros →

"Working with the solution is very easy. It's user-friendly.""The most valuable feature is application monitoring.""The simplicity of the dashboard is very good.""The monitoring so far has been good and we are happy with it.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.""The stability of New Relic APM is very good.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""We like the performance of the product."

More New Relic APM Pros →

Cons
"Lacks some flexibility in the customization.""I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did.""We have recently had a number of issues with stability and delays on logging, monitoring, metric evaluation, and alerts.""It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities.""The setup was a bit complex.""Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert.""Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible.""Datadog has a lot of features kind of cramped into one dashboard. It's quite hard to get around what feature does exactly what. There was a steep learning curve, trying to navigate through menus."

More Datadog Cons →

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""It would be nice if there were pre-made dashboards.""They should bring the pricing down to be more competitive.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

More New Relic APM Cons →

Pricing and Cost Advice
  • "Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick."
  • "It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."
  • "Pricing seemed easy until the bill came in and some things were not accounted for."
  • "The cost is high and this can be justified if the scale of the environment is big."
  • "My advice is to really keep an eye on your overage costs, as they can spiral really fast."
  • "If you do your homework, you'll find that if you're really concerned with cost, it's good."
  • "It has a module-based pricing model."
  • "I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."
  • More Datadog Pricing and Cost Advice →

  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

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    Answers from the Community
    SystemsEngineer234z
    Adrian Antonypillai - PeerSpot reviewerAdrian Antonypillai
    User

    We are currently going through a paper-based analysis to select an Enterprise APM solution.


    Our Contenders are


    1. Dynatrace


    2. Cisco(AppDynamics)


    3. Broadcom DX-APM


    Shortlisted based on existing relationships with other products and services they provide.


    We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.


    With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :


    Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian

    Hani Khalil - PeerSpot reviewerHani Khalil
    Real User

    Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

    Neryub Khan - PeerSpot reviewerNeryub Khan
    Real User

    Thanks 

    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good core… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic… more »
    Top Answer:We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it. We would also like the… more »
    Ranking
    Views
    50,168
    Comparisons
    37,841
    Reviews
    32
    Average Words per Review
    522
    Rating
    8.4
    Views
    16,981
    Comparisons
    13,621
    Reviews
    13
    Average Words per Review
    493
    Rating
    8.5
    Comparisons
    Also Known As
    New Relic Mobile
    Learn More
    Overview

    Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall health of their network while still being able to focus on other tasks. Users can also track the historical performance of their networks and ensure that they operate at the highest possible level.

    Datadog Benefits

    Some of the ways that organizations can benefit by deploying Datadog include:

    • Gain an integrated view of the services and programs that IT teams are employing across their networks. Users can view and monitor all of the disparate programs that they have running across their networks with this one solution. They can track these programs across the entirety of the data’s life cycle.
    • Analyze and utilize massive amounts of data in real time. Datadog’s dashboards gather data in real time. Administrators can utilize their network’s data the minute that it becomes relevant to them. Decisions can be made based on the most current information available.
    • Keep your cloud network secured against digital threats. Datadog enables users to create alerts that will notify the minute that threats arise. IT teams and administrators can rapidly address any issue that comes up and prevent any existing problem from growing worse.
    • Easily get it up and running. Users can set up Datadog, configure it, and employ API integrations to connect it to external solutions with ease.

    Datadog Features

    • Customizable and prefabricated monitoring dashboards. Administrators are supplied with two different types of dashboards that they can choose from when they are setting up Datadog. They can customize the dashboards to fit any specialized monitoring need. Additionally, users can choose to use prefabricated dashboards that come with the solution.
    • Disaster recovery feature. Datadog has a built-in feature that enables organizations to continue functioning if some disaster strikes their network. If the network suffers damage, Datadog can restore lost data and infrastructure. Should a digital threat do damage to the network, Datadog ensures that the damage is not irreparable.
    • Vulnerability scanning tool. Users can keep ahead of threats to their networks by employing Datadog’s vulnerability scanning feature. This tool scans the entirety of a user’s network and warns them if a vulnerability is detected. Users can then move to patch these holes in their security before the threat to their network can escalate.

    Reviews from Real Users

    Datadog is a solution that stands out when compared to many of its competitors. It can offer organizations many advantages. Two major advantages are the dashboards that users can create and the monitoring capability that it gives system administrators.

    A senior manager in charge of site reliability engineering at Extra Space Storage writes, “The dashboards we created are core indicators of the health of our system, and it is one of the most reliable sources we have turned to, especially as we have seen APM metrics impacted several times lately. We can usually rely on logs to tell us what the apps are doing.”

    Housecall Pro’s senior director of DevOps writes, “We value the monitoring capability since it allows us to be pushed alerts, rather than having to observe graphs continually.

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Offer
    Learn more about Datadog
    Learn more about New Relic APM
    Sample Customers
    Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    REVIEWERS
    Computer Software Company22%
    Financial Services Firm11%
    Security Firm8%
    Real Estate/Law Firm8%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider13%
    Financial Services Firm12%
    Insurance Company6%
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm15%
    Comms Service Provider10%
    Government6%
    Company Size
    REVIEWERS
    Small Business41%
    Midsize Enterprise19%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise69%
    Buyer's Guide
    Datadog vs. New Relic APM
    August 2022
    Find out what your peers are saying about Datadog vs. New Relic APM and other solutions. Updated: August 2022.
    633,952 professionals have used our research since 2012.

    Datadog is ranked 2nd in Application Performance Management (APM) with 34 reviews while New Relic APM is ranked 4th in Application Performance Management (APM) with 13 reviews. Datadog is rated 8.6, while New Relic APM is rated 8.4. The top reviewer of Datadog writes "Provides insightful analytics and good visibility that assist with making architectural decisions". On the other hand, the top reviewer of New Relic APM writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Datadog is most compared with Dynatrace, Azure Monitor, Splunk, Amazon CloudWatch and Elastic Security, whereas New Relic APM is most compared with Dynatrace, Azure Monitor, Splunk, AppDynamics and AWS X-Ray. See our Datadog vs. New Relic APM report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.