Datadog vs New Relic APM comparison

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55,244 views|38,585 comparisons
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18,914 views|14,582 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Jun 12, 2022

We performed a comparison between Datadog and New Relic APM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most Datadog users say that its initial setup is straightforward, but some disagree and say that the setup is complex. New Relic users say that its initial setup is straightforward.
  • Features: Users of both products are happy with their stability and scalability. Datadog reviewers say it is easy to use and provides them with excellent visibility, data, and information. Several users mention they would like to see an AI-generated alerting feature. New Relic users say it performs well, provides them with good information, and is user-friendly, but they would like more network monitoring features.
  • Pricing: Most Datadog reviewers say that it is an expensive product. New Relic reviewers give mixed reviews for its pricing. Some feel that its price is reasonable, while others feel that it is high.
  • ROI: Users of both solutions report an ROI.
  • Service and Support: Reviewers of both solutions report being satisfied with the level of support they receive.

Comparison Results: New Relic has a slight edge in this comparison. According to its reviewers, it is easier to set up and more reasonably priced than Datadog.

To learn more, read our detailed Datadog vs. New Relic APM Report (Updated: January 2023).
672,785 professionals have used our research since 2012.
Q&A Highlights
Question: Any advice about APM solutions?
Answer: The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents.""Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before.""The solution has offered increased visibility via logging APM, metrics, RUM, etc.""Datadog's log aggregation is really helpful since it lets me and every other engineer on my team login, view, and share logs when we need to debug our application.""The dashboards are great.""The solution is useful for monitoring logs.""The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards.""The infrastructure monitoring capabilities are really valuable. You can just log on and see everything that is happening within an IT environment."

More Datadog Pros →

"The initial setup is straightforward. It is easy to track and easy to follow.""One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up.""The most valuable feature is application monitoring.""We like the performance of the product.""It offers helpful user metrics so we can learn more about the user experience.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

More New Relic APM Pros →

Cons
"I think better access to their engineers when we have a problem could be better.""To be very fair, I haven't had enough experience with Datadog to pick out improvements.""Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions.""The sheer amount of products that are included can be overwhelming.""Graph filters for logs need to be set manually which works well for JSON but not for unstructured logs.""Datadog could be improved if it could detect other software in a container or server.""They should continue expanding and integrating with more third-party apps.""Alerting timing should be improved to be more fine-tuned and exact."

More Datadog Cons →

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""It would be nice if there were pre-made dashboards.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability.""I haven't come across any features that are lacking.""The scalability can be improved."

More New Relic APM Cons →

Pricing and Cost Advice
  • "If you do your homework, you'll find that if you're really concerned with cost, it's good."
  • "It has a module-based pricing model."
  • "I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."
  • "Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs."
  • "They prefer monthly subscriptions."
  • "Our licensing fees are paid on a monthly basis."
  • "Sometimes it's very hard to project how much it will cost for the monthly subscription for the next month when you add certain features. Having better visibility of the cost would give a better experience."
  • "While it is an expensive product, I would rate the pricing level at four out of five."
  • More Datadog Pricing and Cost Advice →

  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "The pricing is fine."
  • "I think the pricing is reasonable."
  • "The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
  • "We're paying for the New Relic APM license annually."
  • More New Relic APM Pricing and Cost Advice →

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    Answers from the Community
    SystemsEngineer234z
    Adrian Antonypillai - PeerSpot reviewerAdrian Antonypillai
    User

    We are currently going through a paper-based analysis to select an Enterprise APM solution.


    Our Contenders are


    1. Dynatrace


    2. Cisco(AppDynamics)


    3. Broadcom DX-APM


    Shortlisted based on existing relationships with other products and services they provide.


    We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.


    With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :


    Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian

    Hani Khalil - PeerSpot reviewerHani Khalil
    Real User

    Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

    Neryub Khan - PeerSpot reviewerNeryub Khan
    Real User

    Thanks 

    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good core… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer:New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem.
    Top Answer:One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire… more »
    Top Answer:We use New Relic for collecting the metrics on microservices and databases.
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    108
    Average Words per Review
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    Rating
    8.6
    Views
    18,914
    Comparisons
    14,582
    Reviews
    21
    Average Words per Review
    529
    Rating
    8.3
    Comparisons
    Also Known As
    New Relic Mobile
    Learn More
    Overview

    Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall health of their network while still being able to focus on other tasks. Users can also track the historical performance of their networks and ensure that they operate at the highest possible level.

    Datadog Benefits

    Some of the ways that organizations can benefit by deploying Datadog include:

    • Gain an integrated view of the services and programs that IT teams are employing across their networks. Users can view and monitor all of the disparate programs that they have running across their networks with this one solution. They can track these programs across the entirety of the data’s life cycle.
    • Analyze and utilize massive amounts of data in real time. Datadog’s dashboards gather data in real time. Administrators can utilize their network’s data the minute that it becomes relevant to them. Decisions can be made based on the most current information available.
    • Keep your cloud network secured against digital threats. Datadog enables users to create alerts that will notify the minute that threats arise. IT teams and administrators can rapidly address any issue that comes up and prevent any existing problem from growing worse.
    • Easily get it up and running. Users can set up Datadog, configure it, and employ API integrations to connect it to external solutions with ease.

    Datadog Features

    • Customizable and prefabricated monitoring dashboards. Administrators are supplied with two different types of dashboards that they can choose from when they are setting up Datadog. They can customize the dashboards to fit any specialized monitoring need. Additionally, users can choose to use prefabricated dashboards that come with the solution.
    • Disaster recovery feature. Datadog has a built-in feature that enables organizations to continue functioning if some disaster strikes their network. If the network suffers damage, Datadog can restore lost data and infrastructure. Should a digital threat do damage to the network, Datadog ensures that the damage is not irreparable.
    • Vulnerability scanning tool. Users can keep ahead of threats to their networks by employing Datadog’s vulnerability scanning feature. This tool scans the entirety of a user’s network and warns them if a vulnerability is detected. Users can then move to patch these holes in their security before the threat to their network can escalate.

    Reviews from Real Users

    Datadog is a solution that stands out when compared to many of its competitors. It can offer organizations many advantages. Two major advantages are the dashboards that users can create and the monitoring capability that it gives system administrators.

    A senior manager in charge of site reliability engineering at Extra Space Storage writes, “The dashboards we created are core indicators of the health of our system, and it is one of the most reliable sources we have turned to, especially as we have seen APM metrics impacted several times lately. We can usually rely on logs to tell us what the apps are doing.”

    Housecall Pro’s senior director of DevOps writes, “We value the monitoring capability since it allows us to be pushed alerts, rather than having to observe graphs continually.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle.

    There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

    Reviews from Real Users

    “To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. “ - Sreenivasula M., Sr. Engineer of Quality Assurance at a tech consulting company.

    The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.” - A PeerSpot user who is a Middleware Specialist at a tech services company.

    Offer
    Learn more about Datadog
    Learn more about New Relic APM
    Sample Customers
    Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company14%
    Comms Service Provider12%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm13%
    Comms Service Provider9%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company17%
    Media Company10%
    Retailer7%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company17%
    Government6%
    Retailer6%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise20%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    REVIEWERS
    Small Business39%
    Midsize Enterprise28%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Datadog vs. New Relic APM
    January 2023
    Find out what your peers are saying about Datadog vs. New Relic APM and other solutions. Updated: January 2023.
    672,785 professionals have used our research since 2012.

    Datadog is ranked 1st in Application Performance Management (APM) with 110 reviews while New Relic APM is ranked 3rd in Application Performance Management (APM) with 20 reviews. Datadog is rated 8.6, while New Relic APM is rated 8.2. The top reviewer of Datadog writes "An out-of-the-box solution that allows you to quickly build dashboards". On the other hand, the top reviewer of New Relic APM writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Datadog is most compared with Dynatrace, Azure Monitor, Splunk, Amazon CloudWatch and AppDynamics, whereas New Relic APM is most compared with Dynatrace, Azure Monitor, AppDynamics, Splunk and AWS X-Ray. See our Datadog vs. New Relic APM report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.