

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Data Cloud is the product I can use for data unification, and while many ETL tools exist, none achieve the same level of unification as Data Cloud.
We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.
I have also increased my overall sales by about 25% after the introduction of Freshsales because I am having more qualified leads than before with the help of Freshsales.
Fewer employees are required based on the automation that we created.
It is not easy and not quick to have some answers directly from Salesforce.
Salesforce support is sometimes not sure how to approach a problem, what the exact problem is, or how to solve it.
My clients are very satisfied with the functionality, and it is brilliant.
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.
They are very knowledgeable, very dedicated, and very prompt, which is something that I appreciate.
Freshsales does not require any maintenance on my end, but the vendor provides maintenance.
We made a first implementation for a small environment, and it is very easy to grow and work.
In my opinion, scalability is good, and I would rate it around 8, 9, or even 10.
Data Cloud is scalable, but at the same time, with scalability, my cost can go up, and real-time workloads can also be expensive.
Freshsales offers excellent scalability for startups and mid-sized companies.
I can multiply it multifold very quickly and very easily.
Freshsales is very easy to scale.
Being a cloud solution, I have not faced any downtime so far.
Freshsales is stable, with no server crashes reported.
Freshsales stability is good.
While it provides a suitable solution with many pieces to integrate, it also adds complexity.
I had a project that required changing the views that I need from my team, and it took two to three months to make the change.
They have very poor documentation on Data Cloud.
It takes at least a month or 45 days to set this up, process it properly, and check whether the automations and workflows are working.
Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.
The support provided by the service team or fresh service team and the customer team of the company is very poor.
I understand that it is a high-end solution with high cost but with many features that justify the price.
the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.
The setup cost is very good and within the budget.
If a client uses Data Cloud, they can save time and most importantly, they can save budget because I generate the target audience for marketing campaigns using unification.
We unify data from different product lines to achieve synergy KPIs.
Some of the most valuable features of Salesforce are the integrations it has with our internal systems.
The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.
In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.
The Freddy AI feature in Freshsales helps me generate the email content easily, and there are also many built-in templates available.
| Product | Mindshare (%) |
|---|---|
| Freshsales | 1.1% |
| Data Cloud | 0.5% |
| Other | 98.4% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Data Cloud provides businesses with a comprehensive platform for managing and analyzing vast data sets, empowering users to drive data-driven decisions effectively.
This platform offers robust capabilities enabling users to harness data for strategic insights. Key use cases include data warehousing, real-time analytics, and machine learning model deployment. Data Cloud stands out for its scalability, ease of integration with existing systems, and advanced security features. Users point out room for improvement regarding cost management and interface flexibility, which could enhance experience and efficiency.
What are the key features of Data Cloud?Data Cloud is implemented in industries such as finance, healthcare, and retail to streamline data management and analytics. Financial institutions utilize it for risk assessment and fraud detection, whereas healthcare providers deploy it for patient data analysis. Retailers leverage its capabilities for inventory management and customer behavior insights, demonstrating versatility across sectors.
Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.
Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.
What are the standout features of Freshsales?In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.
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