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Darktrace vs LivePerson comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Darktrace
Ranking in AI-Powered Chatbots
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
79
Ranking in other categories
Email Security (9th), Intrusion Detection and Prevention Software (IDPS) (1st), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (6th), Cloud Security Posture Management (CSPM) (15th), Cloud-Native Application Protection Platforms (CNAPP) (12th), Attack Surface Management (ASM) (3rd), AI-Powered Cybersecurity Platforms (2nd)
LivePerson
Ranking in AI-Powered Chatbots
7th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the AI-Powered Chatbots category, the mindshare of Darktrace is 0.2%. The mindshare of LivePerson is 1.5%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

Peter-Murphy - PeerSpot reviewer
Enables proactive threat detection and immediate response through AI monitoring
The most valuable feature of Darktrace is its ability to detect and counter threats before they occur. The autonomous response capability is always enabled, blocking threats immediately without hesitation. Additionally, the Darktrace email platform is a significant asset since it addresses incoming threats before they reach the network, enhancing our security measures. Protecting the business is essential, and ensuring security through 24/7 AI monitoring is invaluable.
Sitanshu Kumar Mishra - PeerSpot reviewer
Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the solution's ability to trim out the false positives and point your attention to the real important stuff."
"It is very stable and easy to use."
"The features that are most valuable to me include detection, response with analytics, and network detection."
"I have used multiple solutions, but its graphical user interface is quite interesting and quite descriptive. There are a lot of video animations, and we can easily see how the data is transferred between various points. That's something really interesting. It is also quite easy to understand for a new user."
"I have found the automation and AI features to be valuable. If someone were to come in to the office at midnight and log in, Darktrace would flag it."
"We have found the product to be stable and issue-free."
"The most valuable feature of Darktrace is its ability to detect and counter threats before they occur."
"The solution is outstanding from a monitoring perspective."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
 

Cons

"We'd like threat hunting, and we'd like to see a global solution that can automate vulnerability scans. I know it is something they are working on."
"Updates keep coming, which is great, but I prefer a unified UI experience. The intelligence section and the incident view should be seamlessly connected in one view to avoid jumping between pages."
"The interface is too mathematical and it should be simplified."
"Although we haven't detected any network threats since implementing Darktrace, we are unsure of its efficacy. It would be beneficial if the solution could offer additional details to the user regarding any potential or prevented threats. Additionally, there could be better search tools and integration."
"I would like to see some additional enhancements."
"The user interface and the configuration are a bit complex and should be improved or simplified."
"I would like to see a feature where the tool ingests information from an anti-malware product that is present at the endpoint."
"The interface and dashboards could be improved for ease-of-use."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
 

Pricing and Cost Advice

"Darktrace is pricey, but the price is reasonable for what the solution does, and it's comparable to other products."
"It's an expensive solution."
"Darktrace is expensive. You can pay for the license yearly."
"The price of the solution is not cheap. It is not a one-time purchase, there is a subscription that needs to be paid every one to five years depending on your choice. It is expensive but you can reduce the price by only using the services that you want."
"The pricing is subscription-based and it is high."
"All of the other modules, such as the licensing modules, are on par. It's one for one."
"We've budgeted about 50,000 Kuwaiti dinars for the solution. That is a yearly operating cost."
"In the ballpark, we're talking about $30K, $50K, and up. It can even be as much as $50K or $100K."
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
8%
Financial Services Firm
8%
Government
7%
Financial Services Firm
20%
Insurance Company
14%
Computer Software Company
13%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What do you like most about Darktrace?
A very useful feature in Darktrace for real-time threat analysis is the packet inspection that analyzes the packet traffic in real time.
What do you like most about LivePerson ?
LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
What needs improvement with LivePerson ?
During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now...
What is your primary use case for LivePerson ?
I started as a customer support agent. In my company, I initially used LivePerson for web messaging and conversations to help customers with their queries. Right now, I am responsible for quality a...
 

Comparisons

 

Also Known As

No data available
LiveEngage
 

Overview

 

Sample Customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Find out what your peers are saying about Darktrace vs. LivePerson and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.