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Darktrace vs LivePerson comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Darktrace
Ranking in AI-Powered Chatbots
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
82
Ranking in other categories
Email Security (9th), Intrusion Detection and Prevention Software (IDPS) (1st), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (6th), Cloud Security Posture Management (CSPM) (15th), Cloud-Native Application Protection Platforms (CNAPP) (11th), Attack Surface Management (ASM) (4th), AI-Powered Cybersecurity Platforms (2nd)
LivePerson
Ranking in AI-Powered Chatbots
10th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the AI-Powered Chatbots category, the mindshare of Darktrace is 0.2%. The mindshare of LivePerson is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

Malebo Lethoba Group - PeerSpot reviewer
Have found the AI analyst and detection functions highly valuable for network operations while managing complexity in initial setup
The functions I find most valuable in Darktrace ( /products/darktrace-reviews ) are the AI analyst as well as the detection.The autonomous response capabilities of Darktrace are not crucial for me because it doesn't work in a network where there are no core switches. In a modern network, the autonomous response doesn't work, especially when sitting in a shared data center.If I'm running a traditional network where I am not in a shared data center with a layer two dedicated for my resources, then it can work for me. However, if I am in a data center where I don't have layer two, it becomes an issue because the autonomous response is reliant on sending spoofed TCP resets to my core switch to block traffic, which is a major issue.
Sitanshu Kumar Mishra - PeerSpot reviewer
Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to detect a lot of things, actually, and see what is happening in our network."
"The most valuable feature is that it gives us visibility of rogue traffic that is on the network."
"I have found the automation and AI features to be valuable. If someone were to come in to the office at midnight and log in, Darktrace would flag it."
"It is very stable and easy to use."
"The Dynamic Threat Dashboard is very nice, as it lists all of your threats and rates them, and then you can choose whether to investigate further."
"The ability to see what we have not seen before is most valuable. It is very interesting to find out the most vulnerable devices in our network."
"The platform has many modules, and each module examines a different situation in the behavior."
"I like the dashboards, which are cool. They are more user-friendly, in my experience. Its learning capabilities are really good."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
 

Cons

"I was under impression that Darktrace's automatic blocking would be an out-of-the-box feature, but we had to integrate it with our firewall to get it to block automatically. The salesperson should be upfront and explain that you need to integrate it with your network. I would also like to see more reporting on risk. Banks in my region want to see at a glance the risk level of various assets."
"A reporting portal could be a great addition to help customize reports."
"I think there is some MSSP missing."
"There are still some issues with the network capturing or blocking traffic even after implementing exceptions. It requires more learning in this area."
"Its threat analyzer could be better. It should also have agents. They should improve this product by installing agents for the machine to get more visibility. Currently, they are monitoring only the network. They should also monitor the agents from inside. It should also have a better pricing plan because it is an expensive product."
"The dashboard and reporting for this solution could be improved as it is currently complex. The GUI for this solution could also be improved."
"Darktrace should have more automation and integrations with other security monitoring tools."
"The solution can improve the reporting."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
 

Pricing and Cost Advice

"Darktrace is quite an expensive solution."
"The cost of the solution can be reduced to make it more appealing to customers."
"Darktrace is pricey, but the price is reasonable for what the solution does, and it's comparable to other products."
"If you consider the features and the cost of market leaders, we are satisfied with the pricing."
"Prior to negotiating, Darktrace offered their appliance and service for $80,000 per year."
"Darktrace is expensive. You can pay for the license yearly."
"It was $3,600 a month or $2,000 plus or so. I am not sure. Its licensing is pretty simple."
"Our customers feel that the price of Darktrace is quite high compared to other solutions."
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Government
8%
Financial Services Firm
19%
Insurance Company
19%
Computer Software Company
13%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What do you like most about Darktrace?
A very useful feature in Darktrace for real-time threat analysis is the packet inspection that analyzes the packet traffic in real time.
What do you like most about LivePerson ?
LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
What needs improvement with LivePerson ?
During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now...
What is your primary use case for LivePerson ?
I started as a customer support agent. In my company, I initially used LivePerson for web messaging and conversations to help customers with their queries. Right now, I am responsible for quality a...
 

Also Known As

No data available
LiveEngage
 

Overview

 

Sample Customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Find out what your peers are saying about Darktrace vs. LivePerson and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.