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CrowdStrike Falcon Next-Gen SIEM vs OpenText Enterprise Security Manager comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
CrowdStrike Falcon's impact varied, showing clear ROI for some but unclear results for others, enhancing team cohesion and response speed.
Sentiment score
4.9
OpenText Enterprise Security Manager aids compliance and threat detection, though ROI clarity varies due to costs and licensing model.
The impact of this consolidation has resulted in greater team cohesion, greater team efficacy, and greater speed of response.
Security Operations at a financial services firm with 5,001-10,000 employees
The impact on our operations has been positive, as we have moved several functions from another platform into CrowdStrike Falcon Next-Gen SIEM, resulting in savings in both money and time.
IT-Infrastruktur and Cloud at a renewables & environment company with 10,001+ employees
Return on investment with CrowdStrike Falcon Next-Gen SIEM comes from reducing investigation time, consolidating tools, and improving my productivity as an analyst.
InfoSecAnalyst at a renewables & environment company with 10,001+ employees
I find that using ArcSight Enterprise Security Manager (ESM) provides a valuable return on investment as it serves as a single point of glass for logs and data analysis.
Cloud Security Archirect at IBM
 

Customer Service

Sentiment score
5.7
CrowdStrike Falcon Next-Gen SIEM support is praised for rapid, skilled, empathetic service and effective issue resolution.
Sentiment score
5.4
OpenText Enterprise Security Manager receives mixed reviews, with inconsistent technical support and reliance on self-resolution despite improvements.
What makes the customer service great is that support is both technically sound and empathetic in their understanding of different situations.
Security Operations at a financial services firm with 5,001-10,000 employees
We have never had an issue, and if we ask, somebody answers quickly, either our account rep or if we submit a ticket, they are very quick about getting back to us.
System Administrator at W. O. Grubb Steel Erection, Inc.
The quality is strongest when issues are documented clearly with examples and business impact.
InfoSecAnalyst at a renewables & environment company with 10,001+ employees
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
Senior Security Engineer at Valuepoint Systems
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available and responsive whenever we open a case.
Cloud Security Archirect at IBM
 

Scalability Issues

Sentiment score
5.9
CrowdStrike Falcon Next-Gen SIEM is highly scalable, user-friendly, and prepared for future growth beyond current organizational needs.
Sentiment score
5.9
OpenText Enterprise Security Manager is adaptable but costly, with licensing concerns affecting budget forecasting despite user satisfaction.
CrowdStrike Falcon Next-Gen SIEM scales effectively with the growing needs of my organization.
Security Operations at a financial services firm with 5,001-10,000 employees
I would say that CrowdStrike Falcon Next-Gen SIEM scales with the growing needs of my organization.
Avp Cyber Pen Test Master
The scalability of CrowdStrike Falcon Next-Gen SIEM is great as it adapts perfectly well when the number of clients or the volume of data increases.
Manager, Delivery at a tech vendor with 10,001+ employees
It lacks some capabilities compared to other tools available in the market.
Senior Security Engineer at Valuepoint Systems
It is easy to scale, and I have not encountered any issues when we require more storage or deployment.
Cloud Security Archirect at IBM
 

Stability Issues

Sentiment score
7.9
CrowdStrike Falcon Next-Gen SIEM is reliable, with seamless integration, solid performance, minimal downtime, and excellent user ratings.
Sentiment score
5.1
OpenText Enterprise Security Manager's stability varies by environment, requiring proper setup; recent patches improve performance but challenges persist.
We have never had issues with reliability or it being down or unavailable, or unreasonably long search times.
Cloud And Security Operations Engineer at a hospitality company with 201-500 employees
I have experienced very minimal downtime, crashes, or performance issues with CrowdStrike Falcon Next-Gen SIEM.
Security Operations at a financial services firm with 5,001-10,000 employees
I would describe the stability and reliability of CrowdStrike Falcon Next-Gen SIEM as really good, as it is stable and reliable, triggering everything and figuring out everything, so it saves a lot of time.
Avp Cyber Pen Test Master
I would rate the stability of ArcSight Enterprise Security Manager (ESM) a nine because I have not encountered significant issues, unlike other solutions that sometimes have database errors.
Cloud Security Archirect at IBM
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
Senior Security Engineer at Valuepoint Systems
 

Room For Improvement

CrowdStrike Falcon SIEM needs better dashboards, automation, storage, licensing flexibility, and more cat-themed threat actor integrations.
Users seek better reporting, UX, licensing, enhanced performance, integration, automation, AI advancements, and improved support and training.
An agent that advises me or notifies me what changes have happened since my last login to the platform, what has changed, what errors it has detected, what connector or parsing failures there have been, and that it gives me a prioritization approach indicating which of these failures are more important and where I should start applying fixes or resolving them.
Delivery Lead at a tech vendor with 10,001+ employees
Necessary improvements revolve around being able to store information in third-party repositories and being able to do federated searches without having to connect to third-party systems.
Senior Manager, Delivery at a tech vendor with 10,001+ employees
I would suggest including data normalization, specifically a way to easily normalize data from different sources, as currently you can do it, but it is a little bit more labor-intensive.
System Administrator at W. O. Grubb Steel Erection, Inc.
I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
Cloud Security Archirect at IBM
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
Senior Security Engineer at Valuepoint Systems
 

Setup Cost

OpenText Enterprise Security Manager is considered costly, with varied licensing options, and negotiation advised for potential discounts.
there are cheaper vendors, there are more expensive vendors, but in general, I think it is well positioned.
Manager, Delivery at a tech vendor with 10,001+ employees
This consolidation has helped us free up a huge cost by being able to remove other tools in favor of a single one.
Not Specified at a wholesaler/distributor with 5,001-10,000 employees
There have been cases where it has turned out positive and cases where prices have been higher, depending on the specific circumstances and ecosystem of each client.
Senior Manager, Delivery at a tech vendor with 10,001+ employees
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
Senior Security Engineer at Valuepoint Systems
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller ones might find it expensive.
Cloud Security Archirect at IBM
 

Valuable Features

CrowdStrike Falcon Next-Gen SIEM enhances speed, integrates data sources, scales efficiently, and improves detection accuracy, reducing workload.
OpenText Enterprise Security Manager offers versatility, strong vendor support, effective event correlation, and user-friendly integration for enhanced security analysis.
CrowdStrike Falcon Next-Gen SIEM has had a significant impact on alert volume, false positives, and analyst workload by using lookup tables to improve detection context.
Security Operations at a financial services firm with 5,001-10,000 employees
CrowdStrike Falcon Next-Gen SIEM has changed the speed at which my team searches, investigates, and responds to security events, with things going from days to minutes or hours.
System Administrator at W. O. Grubb Steel Erection, Inc.
One of the features offered by CrowdStrike Falcon Next-Gen SIEM that is quite useful is Fleet Manager Management, from which I can manage and deploy configurations to LogScale Collectors remotely without needing access to the machines where I collect logs.
Delivery Lead at a tech vendor with 10,001+ employees
The ability to interpret data is highly valued.
Senior Security Engineer at Valuepoint Systems
The log analysis feature is particularly valuable as it allows analysts to interpret intrusion-related logs efficiently.
Cloud Security Archirect at IBM
 

Categories and Ranking

CrowdStrike Falcon Next-Gen...
Ranking in Security Information and Event Management (SIEM)
31st
Average Rating
8.8
Reviews Sentiment
5.6
Number of Reviews
20
Ranking in other categories
No ranking in other categories
OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
20th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
99
Ranking in other categories
No ranking in other categories
 

Featured Reviews

KS
IAM Senior Software Engineer at MGM Resorts International
Centralized log onboarding has transformed root-cause analysis and streamlined alert-driven triage
I do not use automations within CrowdStrike Falcon Next-Gen SIEM at this point, but that is something that we want to do in the future. Maybe I did not experiment or did not investigate, but if we can get alerts based upon the CPU utilizations and the metrics over there, probably that would make this one tool used for everything. Actually, the circumstances that prompted my company to explore new SIEM solutions maybe include a point where the storage space or the license that we have, probably compared to other SIEM products, they have more, or the pricing and sales that go into the picture there. Again, that is above my pay grade to comment on, but it probably could be better if we can provide more storage of the data for the license that has been provided for organizations.
SM
Cloud Security Archirect at IBM
Unified log analysis has strengthened incident detection and supports continuous attack simulation
I do not have any areas for improvement in ArcSight Enterprise Security Manager (ESM) as I have not delved deeply into it; overall, it is a good package. I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Wholesaler/Distributor
27%
Hospitality Company
26%
Comms Service Provider
17%
Outsourcing Company
7%
Outsourcing Company
14%
Financial Services Firm
11%
Construction Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise17
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise14
Large Enterprise59
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Next-Gen SIEM?
Pricing, setup costs, and licensing of CrowdStrike Falcon Next-Gen SIEM is not my area.
What needs improvement with CrowdStrike Falcon Next-Gen SIEM?
I do not use automations within CrowdStrike Falcon Next-Gen SIEM at this point, but that is something that we want to do in the future. Maybe I did not experiment or did not investigate, but if we ...
What is your primary use case for CrowdStrike Falcon Next-Gen SIEM?
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we ensure that we get alerts on time and create dashboards using that data. Our work...
Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller one...
What needs improvement with ArcSight Enterprise Security Manager (ESM)?
I do not have any areas for improvement in ArcSight Enterprise Security Manager (ESM) as I have not delved deeply into it; overall, it is a good package. I would like to see the detection and respo...
 

Also Known As

No data available
Micro Focus ArcSight, HPE ArcSight, ArcSight
 

Overview

 

Sample Customers

Information Not Available
Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Find out what your peers are saying about CrowdStrike Falcon Next-Gen SIEM vs. OpenText Enterprise Security Manager and other solutions. Updated: November 2026.
921,523 professionals have used our research since 2012.