

Find out in this report how the two Security Information and Event Management (SIEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
The impact of this consolidation has resulted in greater team cohesion, greater team efficacy, and greater speed of response.
The impact on our operations has been positive, as we have moved several functions from another platform into CrowdStrike Falcon Next-Gen SIEM, resulting in savings in both money and time.
Return on investment with CrowdStrike Falcon Next-Gen SIEM comes from reducing investigation time, consolidating tools, and improving my productivity as an analyst.
I find that using ArcSight Enterprise Security Manager (ESM) provides a valuable return on investment as it serves as a single point of glass for logs and data analysis.
What makes the customer service great is that support is both technically sound and empathetic in their understanding of different situations.
We have never had an issue, and if we ask, somebody answers quickly, either our account rep or if we submit a ticket, they are very quick about getting back to us.
The quality is strongest when issues are documented clearly with examples and business impact.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available and responsive whenever we open a case.
CrowdStrike Falcon Next-Gen SIEM scales effectively with the growing needs of my organization.
I would say that CrowdStrike Falcon Next-Gen SIEM scales with the growing needs of my organization.
The scalability of CrowdStrike Falcon Next-Gen SIEM is great as it adapts perfectly well when the number of clients or the volume of data increases.
It lacks some capabilities compared to other tools available in the market.
It is easy to scale, and I have not encountered any issues when we require more storage or deployment.
We have never had issues with reliability or it being down or unavailable, or unreasonably long search times.
I have experienced very minimal downtime, crashes, or performance issues with CrowdStrike Falcon Next-Gen SIEM.
I would describe the stability and reliability of CrowdStrike Falcon Next-Gen SIEM as really good, as it is stable and reliable, triggering everything and figuring out everything, so it saves a lot of time.
I would rate the stability of ArcSight Enterprise Security Manager (ESM) a nine because I have not encountered significant issues, unlike other solutions that sometimes have database errors.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
An agent that advises me or notifies me what changes have happened since my last login to the platform, what has changed, what errors it has detected, what connector or parsing failures there have been, and that it gives me a prioritization approach indicating which of these failures are more important and where I should start applying fixes or resolving them.
Necessary improvements revolve around being able to store information in third-party repositories and being able to do federated searches without having to connect to third-party systems.
I would suggest including data normalization, specifically a way to easily normalize data from different sources, as currently you can do it, but it is a little bit more labor-intensive.
I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
there are cheaper vendors, there are more expensive vendors, but in general, I think it is well positioned.
This consolidation has helped us free up a huge cost by being able to remove other tools in favor of a single one.
There have been cases where it has turned out positive and cases where prices have been higher, depending on the specific circumstances and ecosystem of each client.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller ones might find it expensive.
CrowdStrike Falcon Next-Gen SIEM has had a significant impact on alert volume, false positives, and analyst workload by using lookup tables to improve detection context.
CrowdStrike Falcon Next-Gen SIEM has changed the speed at which my team searches, investigates, and responds to security events, with things going from days to minutes or hours.
One of the features offered by CrowdStrike Falcon Next-Gen SIEM that is quite useful is Fleet Manager Management, from which I can manage and deploy configurations to LogScale Collectors remotely without needing access to the machines where I collect logs.
The ability to interpret data is highly valued.
The log analysis feature is particularly valuable as it allows analysts to interpret intrusion-related logs efficiently.
| Company Size | Count |
|---|---|
| Midsize Enterprise | 3 |
| Large Enterprise | 17 |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 14 |
| Large Enterprise | 59 |
CrowdStrike Falcon Next-Gen SIEM is the execution engine of the Agentic SOC, delivering AI-powered detection, investigation, and response across endpoint, cloud, identity, and third-party data. Built on a data fabric designed for AI, it replaces fragmented legacy SIEM architectures with a unified source of security context, helping analysts and AI agents detect and stop threats faster.
What features make CrowdStrike Falcon Next-Gen SIEM stand out?
What benefits can users expect?
Across industries, CrowdStrike Falcon Next-Gen SIEM helps organizations modernize the SOC, improve analyst productivity, and respond to sophisticated threats with greater speed and efficiency.
OpenText Enterprise Security Manager offers ease of use, strong event correlation, and integration capabilities, serving SIEM and cybersecurity needs including incident management and compliance.
OpenText Enterprise Security Manager excels in SIEM functions, providing flexible customization, real-time monitoring, advanced reporting, and robust threat detection. It integrates seamlessly with third-party tools for enhanced utility, features dashboards for insightful analytics, and enables efficient incident response. Adaptability is bolstered by compatibility through SmartConnectors, supporting both on-premises and cloud deployments.
What Are The Key Features of OpenText Enterprise Security Manager?OpenText Enterprise Security Manager is frequently deployed in domains such as government, banking, and healthcare for SIEM and cybersecurity functions. It supports log consolidation, forensic investigations, and real-time alerting, while aiding compliance with frameworks like PCI and MITRE.
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