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Cross-Enterprise Application Performance Management vs OpenText Real User Monitoring comparison

Broadcom and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #50 with an average rating of 7.0, while OpenText is ranked #42 with an average rating of 7.7. Broadcom holds a 0.4% mindshare in APM, compared to OpenText’s 0.7% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.
Cross-Enterprise Applicatio...
Read 2 Cross-Enterprise Application Performance Management reviews
  • 610 Views
  • 610 Comparison Views
50% willing to recommend
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 1,220 Views
  • 1,159 Comparison Views
58% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Cross-Enterprise Application Performance Management compete in the enterprise application performance monitoring market. Cross-Enterprise Application Performance Management holds the upper hand due to its better features, according to user reviews, despite challenges with pricing and support.

What features are offered by OpenText Real User Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Real User Monitoring provides real-time user monitoring and in-depth analytics but lacks the comprehensive application tracing and extensive customization options of Cross-Enterprise Application Performance Management. Users highlight superior functionality and feature breadth in Cross-Enterprise Application Performance Management.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Real User Monitoring users suggest improvement in reporting capabilities and quicker response times. Suggestions for Cross-Enterprise Application Performance Management include making the setup process more user-friendly and offering better integration support. Cross-Enterprise Application Performance Management has fewer areas needing improvement and appears more refined overall.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Real User Monitoring is straightforward to deploy but has mixed reviews regarding customer service. Cross-Enterprise Application Performance Management, while noted for a more complex deployment process, receives higher praise for its responsive and supportive customer service.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Cross-Enterprise Application Performance Management?

OpenText Real User Monitoring is praised for its cost-effectiveness and decent ROI. Users of Cross-Enterprise Application Performance Management feel that despite higher costs and setup expenses, the ROI is justified by the advanced features and performance benefits, indicating a preference for long-term value.

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To learn more, read our detailed Cross-Enterprise Application Performance Management vs. OpenText Real User Monitoring Report (Updated: March 2026).
Buyer's Guide
Cross-Enterprise Application Performance Management vs. OpenText Real User Monitoring
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
50th
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.4%, up from 0.0% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
OpenText Real User Monitoring0.7%
Cross-Enterprise Application Performance Management0.4%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mohammed Shahpoup - PeerSpot reviewer
Mohammed Shahpoup
Senior Deputy Manager, ITSM Architect at ICT Misr
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.
Read full review
YA
Yasir Amin
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All solutions from Broadcom are very easy to install."
"The technical support and documentation are quite good."
"The documentation and the technical support are both quite good."
"Very easy to implement."
"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."
"The most valuable feature is application performance monitoring."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"With the solution, you can easily access any issues in your infrastructure."
"The reporting feature is good for us."
"Real User Monitor has made it easier to drill down and see how users connect to and use our website."
"It offers near-real-time analytics, which is helpful."
More OpenText Real User Monitoring pros
 

Cons

"They lack support and presence in Egypt."
"There is still a lot of improvement that is needed in terms of stability. We figured out that it was not able to monitor or offer some forms of self-service capabilities."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"This technology is considered to be older."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"The product needs more R&D to make it easier and more compatible with other software."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic."
More OpenText Real User Monitoring cons
 

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
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Top Industries

By visitors reading reviews
No data available
Construction Company
12%
Government
9%
Performing Arts
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
See all answers
What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
See all answers
What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
See all answers
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
 

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Compared 12% of the time
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Compared 7% of the time
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2026
Cross-Enterprise Application Performance Management reportDownload Cross-Enterprise Application Performance Management product report
Buyer's Guide
OpenText Real User Monitoring
March 2026
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
 

Also Known As

CA Cross-Enterprise Application Performance Management
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText
 

Sample Customers

NIIT Technologies, Cetip Safeguards
Avea, Maccabi Healthcare Services, TEB
Buyer's Guide
Cross-Enterprise Application Performance Management vs. OpenText Real User Monitoring
March 2026
Free Report: Cross-Enterprise Application Performance Management vs. OpenText Real User Monitoring
Find out what your peers are saying about Cross-Enterprise Application Performance Management vs. OpenText Real User Monitoring and other solutions. Updated: March 2026.
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