Freshsales and CRMNEXT are competitive CRM platforms catering to diverse market needs. Data indicates Freshsales is favored for its user-friendly design and cost-effectiveness, while CRMNEXT is noted for its robust features that justify a higher price point.
Features: Freshsales offers a comprehensive suite of sales automation tools, integration capabilities, and a customizable pipeline supporting varied business processes. CRMNEXT is recognized for its powerful customization options, large-scale enterprise solutions, and advanced workflow automation.
Ease of Deployment and Customer Service: Freshsales provides a simple deployment process suitable for small to medium-sized businesses with extensive support resources for quick setup. CRMNEXT, being more complex, delivers tailored deployment strategies and bespoke customer support for large enterprises.
Pricing and ROI: Freshsales offers attractive setup costs with scalable pricing plans delivering solid ROI for smaller businesses seeking essential CRM functionalities. CRMNEXT involves a higher initial investment, balanced by its extensive features, offering significant ROI for enterprises needing detailed CRM solutions.
| Product | Market Share (%) |
|---|---|
| Freshsales | 0.9% |
| CRMNEXT | 0.6% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
CRMNEXT is a comprehensive customer relationship management platform that tailors its features to deliver enhanced efficiency and streamline processes for businesses of all sizes, offering a seamless experience for managing customer interactions.
CRMNEXT provides a robust platform aimed at reducing complexities in customer management. Designed for scalability, it integrates with existing systems to enhance customer engagement, drive growth, and ensure streamlined business processes. Powered by automation and data-driven insights, CRMNEXT helps businesses make informed decisions while effectively managing customer relationships. Its efficient use of technology allows companies to stay competitive and innovate without disruption.
What are the main features of CRMNEXT?CRMNEXT is implemented in sectors such as financial services, healthcare, and retail, where streamlining customer interactions and enhancing engagement are crucial. In banking, it provides seamless service delivery; in healthcare, it optimizes patient management; and in retail, it enhances personalized customer experiences.
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
