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Cortex XDR by Palo Alto Networks vs SonicWall Capture Client comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Cortex XDR enhances security, reduces costs, boosts threat identification, compliance, and user confidence, offering cost-effective data protection.
Sentiment score
1.0
SonicWall Capture Client offers cost savings, improved security, reduced manual work, lower infection rates, and easy deployment for better productivity.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
I have seen a return on investment with Cortex XDR by Palo Alto Networks, as this product is offered at a minimal cost, and we can find a good ROI from it.
 

Customer Service

Sentiment score
6.6
Cortex XDR support is responsive and knowledgeable, despite occasional delays and regional language barriers affecting resolution times.
Sentiment score
4.9
SonicWall Capture Client support is mixed, with some satisfied but many seeking faster response and improved escalation processes.
They did well with handling high-risk threats.
Every vendor has similar support; it depends on how the case is handled and raised.
Their support is efficient and responsive whenever I raise a ticket through my portal.
Partners can purchase single endpoints at prices equivalent to 1,000-endpoint deals, providing an advantage for managed security service provider partners.
While their escalation process is understandable, it can be time-consuming as all logs need to be provided multiple times across different service levels.
 

Scalability Issues

Sentiment score
7.5
Cortex XDR is praised for smooth scalability, managing diverse endpoints, and effective expansion in various organizational sizes.
Sentiment score
8.5
SonicWall Capture Client delivers scalable licensing, easy installation, cloud management, and an accessible interface, favored by small to medium businesses.
SonicWall Capture Client is accessed via cloud-based management console.
The installation process is straightforward, requiring only five pilot installations to enable customers to complete the remaining installations independently.
There are no restrictions on the scalability of SonicWall Capture Client.
 

Stability Issues

Sentiment score
8.0
Cortex XDR is stable, with resolved bugs and ongoing improvements, earning high stability ratings from users.
Sentiment score
8.6
SonicWall Capture Client's stability divides opinion, praised for threat prevention but critiqued for high resource consumption and slowdowns.
Cortex XDR is stable, offering high quality and reliable performance.
All the situations and issues were controlled in a good way by Cortex XDR by Palo Alto Networks.
For the last 11 months, we haven't faced any outage issues, so it is a stable product.
 

Room For Improvement

Cortex XDR struggles with compatibility, high memory usage, difficult management, limited features, and needs better integration, UI, and pricing.
SonicWall Capture Client suffers from performance issues, outdated interface, high RAM use, and lacks robust threat detection and support.
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Cortex XDR could improve its sales support team, including better commission structures and referral programs.
A significant limitation is that SonicWall Capture Client cannot be installed on smartphones, as there is no mobile version available.
XDR cannot be used unless MDR services are purchased with SonicWall.
One of the drawbacks is that I cannot use Advanced and Premier licenses within a single tenant, which can be problematic when users need to deploy different licenses.
 

Setup Cost

Enterprise buyers find Cortex XDR expensive, but competitive, with flexible licensing; costs vary by usage, features, and setup.
SonicWall Capture Client pricing receives mixed reviews for cost-effectiveness, varying by business size, region, and additional costs.
Compared to competitors such as CrowdStrike and Sophos, the pricing of Cortex XDR by Palo Alto Networks is similar to CrowdStrike but more expensive than Sophos.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
SonicWall Capture Client offers a cost-effective solution that's cheaper compared to other vendors like CrowdStrike.
 

Valuable Features

Cortex XDR offers robust endpoint security with advanced threat detection, ease of use, seamless integration, and real-time monitoring capabilities.
SonicWall Capture Client provides robust protection features, including rollback, machine learning, and dual-agent real-time threat detection.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
The way the cases used to collect the data is not intrusive, permitting the infrastructure to collect the data and send it to the Data Lake without problems.
Machine learning is particularly effective due to SonicWall sandboxing's threat intelligence database of approximately 7.1 billion entries.
One is that users can use the sandbox of SonicWall, which is called Capture ATP for free.
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Ranking in Endpoint Protection Platform (EPP)
5th
Ranking in Endpoint Detection and Response (EDR)
9th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
92
Ranking in other categories
Extended Detection and Response (XDR) (7th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (3rd)
SonicWall Capture Client
Ranking in Endpoint Protection Platform (EPP)
44th
Ranking in Endpoint Detection and Response (EDR)
43rd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.6%, down from 4.4% compared to the previous year. The mindshare of SonicWall Capture Client is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Cortex XDR by Palo Alto Networks3.6%
SonicWall Capture Client0.7%
Other95.7%
Endpoint Protection Platform (EPP)
 

Featured Reviews

HectorRios - PeerSpot reviewer
Has detected high-risk threats effectively and provides strong behavioral protection
They did well with handling high-risk threats. I would rate Palo Alto support an eight or nine. I would give them an eight because in the majority of cases, we talk with local partners, and only in case of an emergency or a difficult issue, we jump to Palo Alto support. When we had that experience with Palo Alto support, it was nice service, but it was really difficult to get it. To jump from the partner to Palo Alto directly was challenging. I understand that it's part of the service, as the local partner just jumps up to Palo Alto support in case they need it. In some cases, when we faced an important issue, it was preferred to jump directly to Palo Alto to save time.
Fansa Kusuma - PeerSpot reviewer
Intelligent and user-friendly with a modern UI; has a good rollback feature and knowledge base
Overall, what I love the most about SonicWall Capture Client is its management console. SonicWall Capture Client also has the intelligence to tell you which computer is online, what OS it uses, etc. I also found the rollback feature and SentinelOne integration valuable in SonicWall Capture Client. Rollback is a powerful feature of the solution because it's similar to locking your endpoint during an attack, so you won't have to pay the hackers, particularly during ransomware attacks. That feature in SonicWall Capture Client allows you to get back your endpoint or make your endpoint right again after an attack. I also like that it isn't complex to remove the engine error from the endpoint because you only have to provide the security key from SonicWall Capture Client, so the process is simple. It's not complex.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Government
6%
Comms Service Provider
10%
Computer Software Company
9%
Government
9%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise18
Large Enterprise36
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. The ability to reverse damage caused by ransomware with minimal interruptions to...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions that are very scalable, secure, and user-friendly. Cortex XDR by Palo Alto offers ...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface, applies behavioral-based endpoint protection and response, and includes risk-ba...
What is your experience regarding pricing and costs for SonicWall Capture Client?
SonicWall Capture Client offers a cost-effective solution that's cheaper compared to other vendors like CrowdStrike.
What needs improvement with SonicWall Capture Client?
A significant limitation is that SonicWall Capture Client cannot be installed on smartphones, as there is no mobile version available.Occasionally, the Sentinel engine becomes unresponsive, particu...
What is your primary use case for SonicWall Capture Client?
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of usage comes from hospitality, with the remainder from manufacturing.In hotel case...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Luton College
Find out what your peers are saying about Cortex XDR by Palo Alto Networks vs. SonicWall Capture Client and other solutions. Updated: September 2025.
872,869 professionals have used our research since 2012.