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ControlUp vs TeamViewer ONE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ControlUp
Ranking in Digital Experience Monitoring (DEM)
6th
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
13
Ranking in other categories
IT Infrastructure Monitoring (32nd)
TeamViewer ONE
Ranking in Digital Experience Monitoring (DEM)
12th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Access (22nd), Remote Monitoring and Management (RMM) (9th), Patch Management (19th), Unified Endpoint Management (UEM) (14th)
 

Mindshare comparison

As of August 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 7.8%, down from 10.0% compared to the previous year. The mindshare of TeamViewer ONE is 0.4%. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
ControlUp7.8%
TeamViewer ONE0.4%
Other91.8%
Digital Experience Monitoring (DEM)
 

Featured Reviews

Jean-CharlesMoriaud - PeerSpot reviewer
Senior IT Engineer Citrix at EDR Media LLC
Automation capabilities and proactive monitoring have improved infrastructure reliability and reduced troubleshooting time
ControlUp has a lot of automation in it. It detects problems and failures very well. It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them. That's one of the strong points of ControlUp. All the automations, and there's a large customer-written automation. You can pick up those automations and use them on your environment, and it helps a lot. This is very good. It's not third-party, but it's external routines and automations that you can download from their website and implement on your side. That's one of the strong points of ControlUp. ControlUp, the way we implemented it, and the goal of ControlUp, is to be proactive instead of starting to work on a problem when it already happens. There are a lot of counters and monitors you can implement that will help you detect problems before they happen.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"ControlUp has a lot of automation in it; it detects problems and failures very well, and it's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them."
"The Solve interface has provided us the ability to view our entire estate including physical devices in a single pane of glass, transforming the way we approach the troubleshooting and reporting of our estate."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"ControlUp is a very good solution, but when we monitor an environment, it is very difficult."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"ControlUp has improved our organization by giving us full visibility into our systems, so we know what's running, where it's running, what it's doing, and the load on the system."
"All the features of TeamViewer Remote Management are very good from my perspective."
"The most recent enhancements are quite remarkable."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"The user interface is fine."
"The remote access is most valuable."
"The product helps us efficiently fix technical issues and maintain system downtime."
"TeamViewer Remote Management is very easy and very good for remote work."
"The most valuable feature is the remote management capabilities."
 

Cons

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"The graphical user interface needs to be improved from version to version."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"ControlUp doesn't allow us to monitor the network infrastructure, so we are obliged to acquire another solution that allows us to monitor the network."
"The solution’s stability could be improved."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
"I prefer to use AnyDesk. I actually uninstalled TeamViewer."
"I would like to see better pricing, more customization, and increased automation."
"The solution is a bit expensive. It could be cheaper."
"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."
"The price for the license could be improved, as well as the setup could be easier."
"There have been some delays in the past due to unstable internet connection."
 

Pricing and Cost Advice

"Based on my experience, ControlUp is not that expensive."
"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."
"We are satisfied with the price compared to other solutions."
"The solution's license is expensive."
"We pay a yearly licensing fee."
"I have used the free version of the solution."
"We pay for a yearly license."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"Its price is a little high as compared to other solutions."
"There are no charges to be paid for the solution since I use it for personal use."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Healthcare Company
10%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
13%
Outsourcing Company
13%
Healthcare Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise8
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?
It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.
What is your primary use case for ControlUp Real-time?
I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Comparisons

 

Also Known As

No data available
TeamViewer IoT
 

Overview

 

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
Carey Paul Honda
Find out what your peers are saying about ControlUp vs. TeamViewer ONE and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.