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ControlUp vs TeamViewer ONE comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ControlUp
Ranking in Digital Experience Monitoring (DEM)
6th
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
13
Ranking in other categories
IT Infrastructure Monitoring (30th)
TeamViewer ONE
Ranking in Digital Experience Monitoring (DEM)
11th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Access (18th), Remote Monitoring and Management (RMM) (9th), Patch Management (18th), Unified Endpoint Management (UEM) (14th)
 

Mindshare comparison

As of October 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 7.4%, down from 10.2% compared to the previous year. The mindshare of TeamViewer ONE is 0.7%. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
ControlUp7.4%
TeamViewer ONE0.7%
Other91.9%
Digital Experience Monitoring (DEM)
 

Featured Reviews

Jean-CharlesMoriaud - PeerSpot reviewer
Senior IT Engineer Citrix at EDR Media LLC
Automation capabilities and proactive monitoring have improved infrastructure reliability and reduced troubleshooting time
ControlUp has a lot of automation in it. It detects problems and failures very well. It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them. That's one of the strong points of ControlUp. All the automations, and there's a large customer-written automation. You can pick up those automations and use them on your environment, and it helps a lot. This is very good. It's not third-party, but it's external routines and automations that you can download from their website and implement on your side. That's one of the strong points of ControlUp. ControlUp, the way we implemented it, and the goal of ControlUp, is to be proactive instead of starting to work on a problem when it already happens. There are a lot of counters and monitors you can implement that will help you detect problems before they happen.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ControlUp has an easy installation process."
"I would recommend this product because it is straightforward to use and stable."
"ControlUp is a very good solution, but when we monitor an environment, it is very difficult."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"It has a great career time monitoring tool."
"In terms of the public cloud, ControlUp's features make us feel very secure."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"It's considered a trusted application."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"The pricing of the solution is very reasonable."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"The stability seems to be pretty good so far."
"The product is very stable."
"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."
"We did call technical support once and they were very helpful and responsive."
 

Cons

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly."
"The on-premises version has limited scalability as challenges occur because the console takes a lot of computer power."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"It can be improved by including script-based scheduling."
"The graphical user interface needs to be improved from version to version."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"The solution is a little expensive."
"There should be an enterprise version of the solution."
"It could be more secure."
"The solution is a bit expensive. It could be cheaper."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"I would like to see better pricing, more customization, and increased automation."
"In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive."
 

Pricing and Cost Advice

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."
"Based on my experience, ControlUp is not that expensive."
"We are satisfied with the price compared to other solutions."
"Users need to pay a yearly license for TeamViewer Remote Management."
"We pay a yearly licensing fee."
"We pay for a yearly license."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"Its price is a little high as compared to other solutions."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"It is a licensed product."
"I have used the free version of the solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Healthcare Company
10%
Manufacturing Company
9%
Computer Software Company
7%
Outsourcing Company
16%
Financial Services Firm
12%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise8
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?
It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.
What is your primary use case for ControlUp Real-time?
I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

No data available
TeamViewer IoT
 

Overview

 

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
Carey Paul Honda
Find out what your peers are saying about ControlUp vs. TeamViewer ONE and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.