ControlUp vs Loom Systems comparison

ControlUp and ServiceNow are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #21 with an average rating of 8.0, while ServiceNow is ranked #61. ControlUp holds a 0.8% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

ControlUp

Read 13 ControlUp reviews

2,739 Views
1,452 Comparison Views

100% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

897 Views
718 Comparison Views

80% willing to recommend

ControlUp

Loom Systems

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Loom Systems and ControlUp are competitors in the IT operations analytics category. ControlUp holds an advantage due to its comprehensive features offering balanced value worth the investment.

Features: Loom Systems offers predictive analytics, proactive IT issue management, and a strong focus on preemptive solutions. ControlUp provides real-time monitoring, advanced automation features, and a robust suite suited for dynamic environments.

Room for Improvement: Loom Systems could improve its feature richness, expand its automation capabilities, and enhance real-time monitoring. ControlUp might consider simplifying its deployment process, reducing initial costs, and refining preemptive analytics.

Ease of Deployment and Customer Service: Loom Systems is noted for swift deployment and responsive support ensuring seamless integration. ControlUp has a more complex deployment but offers robust customer service effectively addressing challenges.

Pricing and ROI: Loom Systems provides a cost-effective setup with competitive pricing promising good ROI. ControlUp requires a higher initial investment but offers enhanced features that justify long-term ROI.

To learn more, read our detailed ControlUp vs. Loom Systems Report (Updated: March 2026).

Buyer's Guide

ControlUp vs. Loom Systems

March 2026

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

21st

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (5th)

Loom Systems

Ranking in IT Infrastructure Monitoring

61st

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 0.8%, down from 0.9% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ControlUp	0.8%
Loom Systems	0.5%
Other	98.7%

IT Infrastructure Monitoring

Featured Reviews

Jean-CharlesMoriaud

Senior IT Engineer Citrix at EDR Media LLC

Automation capabilities and proactive monitoring have improved infrastructure reliability and reduced troubleshooting time

ControlUp has a lot of automation in it. It detects problems and failures very well. It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them. That's one of the strong points of ControlUp. All the automations, and there's a large customer-written automation. You can pick up those automations and use them on your environment, and it helps a lot. This is very good. It's not third-party, but it's external routines and automations that you can download from their website and implement on your side. That's one of the strong points of ControlUp. ControlUp, the way we implemented it, and the goal of ControlUp, is to be proactive instead of starting to work on a problem when it already happens. There are a lot of counters and monitors you can implement that will help you detect problems before they happen.

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Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In terms of the public cloud, ControlUp's features make us feel very secure."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"The script-based actions have allowed us to extend the core reporting capabilities."

"ControlUp is a very good solution, but when we monitor an environment, it is very difficult."

More ControlUp pros

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring and that it's a flexible solution."

"The RFS portion of the solution is the product's most valuable feature."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"The solution is absolutely scalable."

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

Cons

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp."

"We'd like to see the mobile app working again so that we can get alerts 24/7."

"ControlUp doesn't allow us to monitor the network infrastructure, so we are obliged to acquire another solution that allows us to monitor the network."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"There is area for improvement, maybe in the reporting. It could use some work in reporting."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

More ControlUp cons

"What's lacking in Loom Systems is the level of priority for each incident."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"The change management within the solution needs to be improved. There needs to be more process automation."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The reporting is a bit weak."

Pricing and Cost Advice

"Based on my experience, ControlUp is not that expensive."

"We are satisfied with the price compared to other solutions."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Healthcare Company

10%

Computer Software Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	8

No data available

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

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What needs improvement with ControlUp Real-time?

I don't see any.

See all answers

What is your primary use case for ControlUp Real-time?

I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.

See all answers

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Comparisons

Nexthink vs ControlUp

Compared 21% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 9% of the time

SysTrack vs ControlUp

Compared 6% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 6% of the time

eG Enterprise vs ControlUp

Compared 6% of the time

More ControlUp Competitors

Splunk Observability Cloud vs Loom Systems

Compared 19% of the time

SolarWinds NPM vs Loom Systems

Compared 13% of the time

DX Unified Infrastructure Management vs Loom Systems

Compared 13% of the time

OpsRamp vs Loom Systems

Compared 13% of the time

BigPanda vs Loom Systems

Compared 11% of the time

More Loom Systems Competitors

Product Reports

Buyer's Guide

ControlUp

March 2026

Download ControlUp product report

Buyer's Guide

IT Infrastructure Monitoring

March 2026

Download Loom Systems product report

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

ControlUp vs. Loom Systems

March 2026

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