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Continuum Command vs Datto Remote Monitoring and Management comparison

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Featured Review
Find out what your peers are saying about Continuum Command vs. Datto Remote Monitoring and Management and other solutions. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.""The most valuable feature is the patching solution.""The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

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"The project management and task management features work well. It's a decent product in that regard.""I also like how Datto integrates seamlessly with the Autotask ticketing system.""The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""It has a single pane of glass, and it integrates well with other software."

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Cons
"The solution could improve by offering better overall management and dashboards.""They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool.""I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

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"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

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Pricing and Cost Advice
  • "The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
  • "It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
  • "Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
  • More Continuum Command Pricing and Cost Advice →

  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk… more »
    Top Answer: 
    Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive… more »
    Top Answer: 
    The solution could improve by offering better overall management and dashboards. In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my… more »
    Top Answer: 
    I also like how Datto integrates seamlessly with the Autotask ticketing system.
    Top Answer: 
    Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the… more »
    Top Answer: 
    I'd give Datto RMM a nine out of 10. It's one of the top solutions that I've seen so far. Then again, I haven't dealt with too many. If you talk to me in two years, I might have something better to… more »
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    Also Known As
    Continuum RMM
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Learn More
    Overview

    Continuum RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    Offer
    Learn more about Continuum Command
    Learn more about Datto Remote Monitoring and Management
    Sample Customers
    Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company35%
    Comms Service Provider17%
    Government6%
    Retailer4%
    VISITORS READING REVIEWS
    Comms Service Provider34%
    Computer Software Company20%
    Outsourcing Company5%
    Government5%
    Find out what your peers are saying about Continuum Command vs. Datto Remote Monitoring and Management and other solutions. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Continuum Command is ranked 6th in Remote Monitoring and Management Software with 3 reviews while Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management Software with 5 reviews. Continuum Command is rated 9.0, while Datto Remote Monitoring and Management is rated 7.2. The top reviewer of Continuum Command writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of Datto Remote Monitoring and Management writes "Automation features allow you to do a lot of extra work without increasing your staffing". Continuum Command is most compared with ConnectWise Automate, Kaseya VSA, Atera, N-able N-central and NinjaRMM, whereas Datto Remote Monitoring and Management is most compared with NinjaRMM, Kaseya VSA, Microsoft Endpoint Configuration Manager, ConnectWise Automate and ServiceNow. See our Continuum Command vs. Datto Remote Monitoring and Management report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.