We performed a comparison between ConnectWise ScreenConnect and Venn Software based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Unattended access is the most important feature."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Better than TeamViewer and useful for fixing problems remotely."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Since the software is launched directly from the computer, not remotely delivered, it has minimized latency and response time."
"We don't need to go to the physical office, and it only requires minimal supervision or assistance from our IT Team."
"It allows us to improve our security and prevent company files and data leaks."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The solution should add the ability to video chat with the user on the other end."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"We'd like to see a bit more done with the deployment capabilities."
"Currently, Venn only uses two platforms/applications: Windows and Mac. It would be great if they could also add more platforms since some BYOD employees might be using an application other than Windows or Mac - for example, Linux."
"It would be better to have the back end more efficient."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while Venn Software is ranked 18th in Remote Access with 3 reviews. ConnectWise ScreenConnect is rated 8.4, while Venn Software is rated 9.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Venn Software writes "Great for hybrid workers, minimizes latency and delivers great performance". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Venn Software is most compared with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and Microsoft Intune. See our ConnectWise ScreenConnect vs. Venn Software report.
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