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ConnectWise Automate vs Pandora FMS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Pandora FMS
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
22
Ranking in other categories
Network Monitoring Software (46th), Server Monitoring (18th), IT Infrastructure Monitoring (44th), Log Management (35th), Cloud Monitoring Software (28th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.1% compared to last year.
Pandora FMS, on the other hand, focuses on Network Monitoring Software, holds 0.5% mindshare, up 0.5% since last year.
Remote Monitoring and Management (RMM)
Network Monitoring Software
 

Featured Reviews

MikeChacker - PeerSpot reviewer
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
Gabriel Glusgold - PeerSpot reviewer
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The implementation is nice and easy."
"The most value we get from this solution is that everything is on a patch cycle."
"The initial setup is easy and the deployment is quick."
"Maybe they could improve the capability to be multi-tenant."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"This product saves us a lot of time and increases our efficiency."
"The administration of the console is very easy. I like that Pandora FMS is interactive and easy to manage."
"What I value most about Pandora FMS is the simplicity of working with it."
"We are able to control our business with this all-in-one monitoring tool."
"Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments."
"Thanks to this software and to the work of the support team, we have everything under control."
"This product has allowed us to identify and correct certain issues that were affecting our solution."
"The most valuable feature is that it is an all-in-one monitoring system."
"The network monitoring and configuration within this solution is very good."
 

Cons

"Technical support was helpful."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Their support needs to be better."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"I would like to have a dashboard with all assets displayed, with a quick hover-over status."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."
"The product lacks APIs for integration with other systems."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"They are very competitive on the pricing side. That's one reason why my manager keeps using it."
"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."
"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."
"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Performing Arts
9%
Healthcare Company
7%
Educational Organization
6%
Comms Service Provider
11%
Government
11%
Media Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: July 2025.
864,574 professionals have used our research since 2012.