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ConnectWise Automate vs OpenText Network Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
OpenText Network Automation
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
5
Ranking in other categories
Network Automation (8th)
 

Mindshare comparison

ConnectWise Automate and OpenText Network Automation aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.3% compared to last year.
OpenText Network Automation, on the other hand, focuses on Network Automation, holds 2.9% mindshare, up 2.2% since last year.
Remote Monitoring and Management (RMM)
Network Automation
 

Featured Reviews

MikeChacker - PeerSpot reviewer
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
reviewer1480065 - PeerSpot reviewer
Allows to upload necessary firmware to your device and perform the upgrade
With OpenText Network Automation, firmware can be uploaded for specific devices. If you need to upgrade a device, you can use this tool, though it may not apply to all devices. The software allows you to upload the necessary firmware to your device and perform the upgrade. Additionally, it enables you to check multiple devices for specific configurations and automates the search process and the configuration of multiple devices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to manage all client requests, jobs and invoicing."
"The initial setup is easy and the deployment is quick."
"A good automated scripts feature."
"This product saves us a lot of time and increases our efficiency."
"It is very scalable."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Maybe they could improve the capability to be multi-tenant."
"With OpenText Network Automation, firmware can be uploaded for specific devices. If you need to upgrade a device, you can use this tool, though it may not apply to all devices."
"When compared with SolarWinds, it is more user-friendly, and tasks can be completed more quickly."
"Pushing the network configuration to bulk devices. This saves a considerable amount of time that the engineer spends in pushing the network configuration."
 

Cons

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Technical support was helpful."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Their support needs to be better."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Level one administration task can be defined in Micro Focus Network Automation but it could be more simplified."
"The tool performs slowly."
"Compatibility of the devices needs to be enhanced, as it seems to be limited."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing is reasonable, but if you compare it with other network Operation Management tools that are available on the market, it's expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Educational Organization
11%
Performing Arts
7%
Real Estate/Law Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
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What is your primary use case for Micro Focus Network Automation?
There is a team responsible for network automation to check devices for compliance. I connect to the device, make the necessary configurations, and inform the team that certain rules must be remove...
What advice do you have for others considering Micro Focus Network Automation?
When managing a large number of devices, network automation simplifies the process of locating specific configurations. For example, if you need to find a particular configuration, network automati...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Micro Focus Network Automation, HPE Network Automation
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Tech Mahindra, Avea, China Merchants Bank, NNIT, Distinctive Software Solutions, Virgin Media, NEC Australia, Osiatis, Hostworks, Retegal, Allianz Shared Infrastructure Services SE (ASIC), State of Kansas Division of Information Services and Communications (DISC)
Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: June 2025.
862,543 professionals have used our research since 2012.