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Comet vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Comet's automation reduced manual tasks, improved productivity, enhanced tracking, and saved users 10-40% time on projects.
Sentiment score
6.1
New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.
I estimate I spend around thirty to forty percent less time organizing and comparing experiment results compared to manual tracking.
student at a university with 5,001-10,000 employees
Comet's return on investment is evident through significant time reduction, which is the most crucial factor I have observed.
Senior Data Scientist at Evolvision Technologies
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
6.1
Comet's customer service is highly rated for responsive support, clear guidance, and effective technical assistance with integration issues.
Sentiment score
7.3
New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.
Comet's help center contributes significantly to building the AI-powered solution smoothly and rapidly.
Senior Data Scientist at Evolvision Technologies
I have reached out to the technical support of Comet via email only and it worked well.
Senior Data Scientist at Evolvision Technologies
I was able to troubleshoot all the issues with the online discussion forums.
student at a university with 5,001-10,000 employees
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
5.9
Comet efficiently manages user growth and tasks, ensuring stability and organization, with minor slowdowns in high workload scenarios.
Sentiment score
7.6
New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.
Comet's scalability is excellent, as it can generate customized user-to-user browsers.
Senior Data Scientist at Evolvision Technologies
Overall, I would say Comet scales very well for academic to mid-sized machine learning projects, and it remains usable.
student at a university with 5,001-10,000 employees
Comet's scalability is limited for me since I usually do only one task, and when I overload Perplexity, I hit the limit very quickly.
Automation Engineer at a tech services company with 501-1,000 employees
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.1
Comet offers stability and reliability for machine learning workflows, efficiently handling experiment tracking, collaboration, and scaling with minimal issues.
Sentiment score
7.9
New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.
Many times we need to look out for different high parameterized fine-tuned models and we need to have high capabilities of browsing scenarios as well, and that is where it is lagging.
Senior Data Scientist at Evolvision Technologies
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

Comet requires UI improvements, faster performance, stronger security, better integrations, enhanced learning resources, and more competitive pricing.
Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.
It needs to be smarter, utilizing better AI engines to combine data from various sources, and improve the intelligence of its answers, creativity, and document creation capabilities.
Manager & Co-Founder at Arido
Comet can be improved by being more stable and providing security features similar to Brave.
Cloud Operations Engineer at a tech vendor with 51-200 employees
Comet needs smarter algorithms to understand user inquiries and provide better reasoning steps.
Senior Data Scientist at Evolvision Technologies
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Comet provides affordable, scalable cloud-based pricing on AWS Marketplace, with unlimited team support and straightforward subscription plans.
New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.
I found it easy to understand the pricing and subscription models for faster integration.
Senior Data Scientist at Evolvision Technologies
My experience with pricing, setup cost, and licensing is that I am using Perplexity, the pro version, which is connected to Comet, and together they provide me with very good results at a cost of only twenty dollars, which is acceptable to me.
Automation Engineer at a tech services company with 501-1,000 employees
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

Comet offers experiment tracking, AI task automation, and collaboration tools, enhancing productivity and reducing manual efforts in ML projects.
New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.
The feature that keeps tabs open is great because they are updated and still on the same page where I left off, which is super helpful, allowing me to quickly return to what I was working on.
Manager & Co-Founder at Arido
It has transformed the workflow because fewer people are needed for some tasks, and the automation of tasks means that not much human effort is required.
Cloud Operations Engineer at a tech vendor with 51-200 employees
This setup significantly reduces task efficiency in high latency scenarios, providing dynamic websites, faster responses, quicker solutions, and smoother searches compared to typical browsing methods.
Senior Data Scientist at Evolvision Technologies
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

Comet
Ranking in AIOps
10th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
9
Ranking in other categories
AI Observability (12th)
New Relic
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd)
 

Mindshare comparison

As of August 2026, in the AIOps category, the mindshare of Comet is 1.3%, up from 0.1% compared to the previous year. The mindshare of New Relic is 7.3%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
New Relic7.3%
Comet1.3%
Other91.4%
AIOps
 

Featured Reviews

reviewer2827170 - PeerSpot reviewer
student at a university with 5,001-10,000 employees
Organizing research experiments has improved and supports faster model comparison and learning
My experience with Comet has been very positive, but there are a few areas where it could be improved. One area is the learning curve for new users. Some of the more advanced features can feel overwhelming at first, especially for students who are new to machine learning experiment tracking. More beginner-friendly tutorials and guided onboarding would help. I would also like to see more customization options for dashboards and visualizations, making it easier to create views tailored to specific projects. Another improvement would be deeper integration with commonly used collaboration tools, which would streamline project documentation and team workflows. There are a few additional areas where Comet could improve. From a performance perspective, I occasionally notice that dashboards with a large number of experiments can take longer to load or navigate. Regarding documentation, while the available resources are helpful, I would appreciate more beginner-focused examples, step-by-step tutorials, and real-world use cases. For support, my experience has generally been good, but having more community resources, discussion forums, webinars, or educational content specifically aimed at students and researchers would be valuable.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Energy/Utilities Company
14%
Manufacturing Company
13%
Construction Company
12%
Financial Services Firm
10%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What needs improvement with Comet for SageMaker Partner AI Apps?
I would not say there are downsides. Basically, I want to integrate multiple tools altogether within Comet into my services. However, MCPs was not being integrated currently inside Comet. If any MC...
What is your primary use case for Comet for SageMaker Partner AI Apps?
We potentially utilize Comet for web browsing and AI-based web browsing on Comet scenarios to handle all the kinds of activities that we usually do on web services. We have utilized this to make ea...
What is your experience regarding pricing and costs for Comet?
My experience with pricing, setup cost, and licensing is that I am using Perplexity, the pro version, which is connected to Comet, and together they provide me with very good results at a cost of o...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Comparisons

 

Also Known As

Comet for SageMaker Partner AI Apps
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Comet vs. New Relic and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.