Hyland OnBase vs ShareFile comparison

The compared Hyland and ShareFile solutions aren't in the same category. Hyland is ranked #19 in BPM , with an average rating of 7.7, and holds a 0.4% mindshare in the category. ShareFile is ranked #3 in CDES , with an average rating of 10.0. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 90% of ShareFile users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

358 Views
231 Comparison Views

100% willing to recommend

ShareFile

Read 11 ShareFile reviews

0 Views
1 Comparison Views

90% willing to recommend

Hyland OnBase

ShareFile

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Hyland OnBase and ShareFile based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Apache, Automation Anywhere and others in Business Process Management (BPM).

To learn more, read our detailed Business Process Management (BPM) Report (Updated: May 2025).

Buyer's Guide

Business Process Management (BPM)

May 2025

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Helped 852,649 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (19th), Enterprise Content Management (5th), Low-Code Development Platforms (14th)

ShareFile

Average Rating

8.4

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

eSignature (Electronic Signature) (4th), Content Collaboration Platforms (6th), Cloud Data Exchange Services (3rd)

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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David Donaldson

Regional Information Technology Director at a real estate/law firm with 10,001+ employees

Flexible plans, stable, and scalable

I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very developed and we are not taking full advantage of its functionalities."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution's most valuable features are integration and flexibility."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The most valuable features are that it's very secure and provides audit trails for our documents."

More Hyland OnBase pros

"It's user-friendly for end users."

"Easy to manage and fully secure."

"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."

"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."

"Citrix has a very good file auditing features and security features."

"The solution is scalable."

"This provides us with a secure way of sending tax returns without having to use passwords."

"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."

Cons

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The application could potentially be more open-source, allowing integration with more solutions."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"Some of our customers are facing issues if they've deployed in hybrid mode."

"Everything they have should be integrated into one item."

"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."

"The user interface is not very intuitive."

"They should integrate the solution with more email services."

"There are sometimes scalability issues after updates."

"My only issue with this solution is the cost, which should be improved."

"The configuration on the mobile devices is a little clunky, in terms of setting up the application."

Pricing and Cost Advice

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"You have to work hard in order to get the suitable licenses."

"Citrix has a very good file auditing features and security features."

"I give the cost of the solution a five out of five."

"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Computer Software Company

14%

Legal Firm

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

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Compared 15% of the time

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Compared 13% of the time

IBM FileNet vs Hyland OnBase

Compared 10% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 9% of the time

More Hyland OnBase Competitors

SharePoint vs ShareFile

Compared 27% of the time

Microsoft OneDrive vs ShareFile

Compared 15% of the time

Box vs ShareFile

Compared 12% of the time

Dropbox vs ShareFile

Compared 11% of the time

Egnyte vs ShareFile

Compared 10% of the time

More ShareFile Competitors

Product Reports

Buyer's Guide

Hyland OnBase

May 2025

Download Hyland OnBase product report

Buyer's Guide

ShareFile

April 2025

Download ShareFile product report

Also Known As

OnBase

Citrix RightSignature, Citrix ShareFile

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

ShareFile is widely used by organizations for secure emailing of tax returns and document transfers, especially during COVID, supporting multifactor authentication and a high file size limit.

Offered by cloud service providers, ShareFile aids in migrating on-premises file servers to the cloud and sending large files blocked by other platforms. It is essential for secure data sharing with features like multifactor authentication and encryption. ShareFile integrates with cloud services, supports high-speed operations, and maintains enterprise-level security with automatic synchronization. It also allows for multiplatform accessibility, including an Outlook plugin and mobile apps. Administrative benefits include Active Directory integration for automatic account creation.

What are ShareFile's most important features?

Ease of use: User-friendly interface for easy navigation
Security features: Robust security protocols including data encryption
File auditing: Comprehensive tracking and reporting of file activities
Cloud integration: Seamless integration with OneDrive, G Drive, and Dropbox
Multifactor authentication: Enhanced security with multiple verification steps
Automatic synchronization: Real-time sync across devices and platforms
Active Directory integration: Streamlined user account management
Multiplatform access: Supports Outlook plugin and mobile applications

What benefits or ROI should users look for in reviews?

Cost-effectiveness: Evaluate the pricing against features and security
Enhanced security: Look for reviews on data protection and GDPR compliance
Collaboration options: Check user feedback on collaboration functionalities
Intuitive experience: Consider reviews on ease of use and navigation
Custom branding: Assess customization options for tailored branding
Performance: Gauge user insights on network speed and reliability
Unified platform: Benefits of integrated services in one platform

ShareFile is implemented across sectors like Law Firms, CPAs, and Manufacturing companies, supporting secure and efficient data sharing. For example, law firms use it for confidential client documents, CPAs rely on it for secure tax return handling, and manufacturing firms leverage it for transferring large design files. Multifactor authentication and platform accessibility ensure data security and ease of access.

ShareFile

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog

Buyer's Guide

Business Process Management (BPM)

May 2025

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