Hyland OnBase vs ShareFile comparison

The compared Hyland and ShareFile solutions aren't in the same category. Hyland is ranked #16 in BPM , with an average rating of 7.7, and holds a 0.7% mindshare in the category. ShareFile is ranked #3 in CDES , with an average rating of 10.0. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 90% of ShareFile users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,322 Views
465 Comparison Views

100% willing to recommend

ShareFile

Read 11 ShareFile reviews

2,468 Views
0 Comparison Views

90% willing to recommend

Hyland OnBase

ShareFile

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Hyland OnBase and ShareFile based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Automation Anywhere, Apache and others in Business Process Management (BPM).

To learn more, read our detailed Business Process Management (BPM) Report (Updated: July 2025).

Buyer's Guide

Business Process Management (BPM)

July 2025

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Helped 865,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Enterprise Content Management (5th), Low-Code Development Platforms (12th)

ShareFile

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

eSignature (Electronic Signature) (4th), Content Collaboration Platforms (8th), Cloud Data Exchange Services (3rd)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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David Donaldson

Regional Information Technology Director at a real estate/law firm with 10,001+ employees

Flexible plans, stable, and scalable

I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its most valuable aspect is its flexibility"

"We found the setup process to be okay since they do offer a troubleshooting guide."

"I like the cloud and its integrability."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The product's initial setup phase is not difficult."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

More Hyland OnBase pros

"It's user-friendly for end users."

"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."

"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."

"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."

"The solution is scalable."

"Citrix has a very good file auditing features and security features."

"Easy to manage and fully secure."

"This provides us with a secure way of sending tax returns without having to use passwords."

Cons

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The solution’s initial setup is a little difficult."

"The application could potentially be more open-source, allowing integration with more solutions."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"The user interface is not very intuitive."

"The configuration on the mobile devices is a little clunky, in terms of setting up the application."

"There are sometimes scalability issues after updates."

"They should integrate the solution with more email services."

"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."

"Some of our customers are facing issues if they've deployed in hybrid mode."

"My only issue with this solution is the cost, which should be improved."

"Everything they have should be integrated into one item."

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."

"I give the cost of the solution a five out of five."

"Citrix has a very good file auditing features and security features."

"You have to work hard in order to get the suitable licenses."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

Insurance Company

Computer Software Company

14%

Legal Firm

10%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

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Comparisons

Alfresco vs Hyland OnBase

Compared 14% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 11% of the time

SharePoint vs Hyland OnBase

Compared 10% of the time

OpenText Content Management vs Hyland OnBase

Compared 8% of the time

IBM FileNet vs Hyland OnBase

Compared 8% of the time

More Hyland OnBase Competitors

SharePoint vs ShareFile

Compared 20% of the time

Box vs ShareFile

Compared 17% of the time

Microsoft OneDrive for Business vs ShareFile

Compared 15% of the time

Egnyte vs ShareFile

Compared 11% of the time

Dropbox Business - Enterprise vs ShareFile

Compared 11% of the time

More ShareFile Competitors

Product Reports

Buyer's Guide

Hyland OnBase

August 2025

Download Hyland OnBase product report

Buyer's Guide

ShareFile

July 2025

Download ShareFile product report

Also Known As

OnBase

Citrix RightSignature, Citrix ShareFile

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

ShareFile is widely used by organizations for secure emailing of tax returns and document transfers, especially during COVID, supporting multifactor authentication and a high file size limit.

Offered by cloud service providers, ShareFile aids in migrating on-premises file servers to the cloud and sending large files blocked by other platforms. It is essential for secure data sharing with features like multifactor authentication and encryption. ShareFile integrates with cloud services, supports high-speed operations, and maintains enterprise-level security with automatic synchronization. It also allows for multiplatform accessibility, including an Outlook plugin and mobile apps. Administrative benefits include Active Directory integration for automatic account creation.

What are ShareFile's most important features?

Ease of use: User-friendly interface for easy navigation
Security features: Robust security protocols including data encryption
File auditing: Comprehensive tracking and reporting of file activities
Cloud integration: Seamless integration with OneDrive, G Drive, and Dropbox
Multifactor authentication: Enhanced security with multiple verification steps
Automatic synchronization: Real-time sync across devices and platforms
Active Directory integration: Streamlined user account management
Multiplatform access: Supports Outlook plugin and mobile applications

What benefits or ROI should users look for in reviews?

Cost-effectiveness: Evaluate the pricing against features and security
Enhanced security: Look for reviews on data protection and GDPR compliance
Collaboration options: Check user feedback on collaboration functionalities
Intuitive experience: Consider reviews on ease of use and navigation
Custom branding: Assess customization options for tailored branding
Performance: Gauge user insights on network speed and reliability
Unified platform: Benefits of integrated services in one platform

ShareFile is implemented across sectors like Law Firms, CPAs, and Manufacturing companies, supporting secure and efficient data sharing. For example, law firms use it for confidential client documents, CPAs rely on it for secure tax return handling, and manufacturing firms leverage it for transferring large design files. Multifactor authentication and platform accessibility ensure data security and ease of access.

ShareFile

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog

Buyer's Guide

Business Process Management (BPM)

July 2025

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