Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Citrix Workspace comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Sep 1, 2022

We performed a comparison between Citrix Virtual Apps and Desktops and Citrix Workspace based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most users of both solutions feel they are easy and straightforward to deploy.
  • Features: Users feel Citrix Virtual Apps and Desktop provides great data protection. The solution is very flexible and can be used on any device, but many users say the endpoint user and zero trust protocols need some improvement. Additionally, they feel updates should be handled in a more timely manner to respond to Windows updates more efficiently so the solution can stay seamlessly compatible.

    Users find that Citrix Workspace is easy to scale, provides excellent speed, and offers secure remote access. The basic VDI is easy to log in to and navigate, and many users appreciate that the solution is very effective with low-level bandwidths. Some reviewers feel the solution can be very slow when many users are logged in at once and can struggle with popular tools such as Skype, Zoom, Team, etc. Many users feel a mobile option is needed.
  • Pricing: Users of both solutions relate that they are expensive but worth it.
  • Service and Support: For the most part, users of both these solutions indicate the support falls between adequate and very good.

Comparison Results: PeerSpot users seem to feel that Citrix Virtual Apps and Desktop is the more complete solution. The solution can work alone as an Application Developer in addition to performing outstandingly in the VDI space. The solution is very flexible, secure, robust, and can be used on any device.

708,243 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Citrix is used by many organizations to make it possible to streamline the way different developers work together from different locations.""The most valuable feature of the solution is that it supports team clients.""Citrix offers a range of products that can be used straight out of the box.""The tool helps me to connect with some apps of our company and resolve the tickets.""The most valuable feature is how secure the solution is.""The architecture I built had a robust failover mechanism for the endpoints, and the interface was user-friendly.""It is a stable solution. We don't usually have problems with the platform...It is a very scalable solution.""Citrix has had the top remote display for the last 20 years, and there is a huge technological gap between Citrix and its competitors."

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"Getting access to the applications for which we otherwise have to be on-site is probably the biggest advantage""The most valuable feature of Citrix Workspace is the virtual desktop that we can use anywhere, at any time, and without taking our laptop.""With this product, everyone can have a similar kind of desktop environment.""The service dash and Workspace Environment Manager service are good features.""Its user-friendliness is most valuable. It was easy to log in and navigate. Some of such solutions are not very user-friendly, but this one was.""Ability to connect remotely.""Citrix Workspace allows you to work in a remote environment and gives you data security.""The most valuable feature of Citrix Workspace is its security."

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"Using the app layering feature can be quite difficult and cumbersome.""The user profiles could use some improvement.""They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update.""Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI.""I think Citrix's support is good, but sometimes it is a little slow.""Citrix should consolidate the multiple tools currently required into a single platform.""Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times.""Citrix's functionality depends on you having access to Microsoft Azure. Microsoft offers a broad range of features and solutions. Overall, it may make sense for some users to move all their services to Microsoft services."

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"The ITSM adapters need to be enhanced.""Performance could be better if there was a low latency improvement.""Integration with other vendors could be improved.""I've recently tried to use Citrix on Ubuntu, and I don't know if this is an Ubuntu issue or a vendor issue, but you can't use Citrix right now on Ubuntu 20.04.""Citrix Workspace can improve by being more secure, but this would apply to any solution not only Citrix Workspace.""Some customers find the price to be a significant factor. They have a hard time understanding the extra cost of the services""If there are connectivity issues, there are stability issues.""It is slow. When everybody is logged in, it does have a tendency to slow down. You can tell the connectivity slows down a little bit, but it's still a good product."

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Pricing and Cost Advice
  • "It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."
  • "The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
  • "You can buy an on-cloud or on-prem license. You can switch between on-cloud users and on-prem users. Its licensing is cheap. It is from $8 to $15 per user. It is not that expensive when you compare the cost of buying new hardware with the cost of the license. For example, at $15 per user, it costs around $180 for a year, which is cheaper than buying a $600 PC that at a certain stage, you will again have to change because its hardware is not supported. It may also get damaged or stolen. So, you can compare the cost of the actual hardware that you have to buy and the time spent in supporting the clients with the cost of its license."
  • "Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."
  • "The pricing is a little bit high, but it's good value for the product's stability and efficiency."
  • "The price of Citrix Virtual Apps and Desktops is approximately $300 for the new version called Dash and the license is approximately $900 annually."
  • "Where Citrix really needs to improve is in their support and in the way that they manage their licenses. Everything else comes second because if I'm not in a position where I can get proper support or manage my own licenses in an easy way, then it is pointless. Today, I am at a point where I may not be able to use Citrix anymore because they want to take away some of the licenses that I bought, pretending they are not valid anymore. That is frankly unacceptable. If they don't solve this, everything comes second because I cannot use my product."
  • "The Citrix license model has changed. It costs around $240 per user for a single username, but a concurrent license costs double."
  • More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →

  • "The licensing of Citrix Workspace is worth it. However, it is expensive. Citrix is probably more competitive now than VMware, but it is still a costly solution."
  • "The price of the solution could be less expensive. There are different versions to their solution and the price keeps increasing."
  • "We are seeing a return on investment with Citrix Workspace."
  • More Citrix Workspace Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It is a stable solution. We don't usually have problems with the platform...It is a very scalable solution.
    Top Answer:It's costly in the market. But it is not expensive for the company. For the company, it's relatively inexpensive because the core of the work is compensated with the price. Secondly, the price is… more »
    Top Answer:The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users. The solution is very expensive, including the license… more »
    Top Answer:The most valuable feature of Citrix Workspace is the virtual desktop that we can use anywhere, at any time, and without taking our laptop.
    Top Answer:I rate the pricing a five out of five because it is a good price.
    Top Answer:I have noticed that the current compatibility issue with the latest version of Windows 11 is a concern for me and my client. While the client has support for Windows 11, it appears that the Citrix… more »
    Average Words per Review
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    Also Known As
    Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
    Citrix Workspace Cloud
    Learn More
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    Enable secure, flexible work with the leader in virtual apps and desktops

    Deliver desktop as a service (DaaS) from any cloud or datacenter

    Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

    Citrix Workspace is a robust, stable Virtual Desktop Infrastructure (VDI) solution that provides integrated, secure access to content, applications, desktops, and resources from anywhere, using any device. These resources can be local, mobile, web, browser, content applications, SaaS, and Citrix DaaS.

    Citrix Workspace gathers and combines the best of Citrix Cloud services, enabling secure access to all the resources available to the organization's end‑users in one location.

    Users are able to view each resource that they have been given access to via the Citrix Workspace user interface (UI). Users are able to access all the services that have been assigned to them in the Workspace Configuration portal either through the browser using the Workspace URL or through the Citrix Workspace application, which has replaced Citrix Receiver.

    Users can easily authenticate their workspaces using the credentials preset in the primary identity provider that is part of the Identity and Access Management which then will automatically enable in Workspace Configuration. This will immediately authenticate the subscriber to each cloud‑hosted service purchased and assigned for their specific unique Citrix Workspace. This guarantees increased security and minimizes any user anomalies.

    Citrix Workspace Benefits:

    Citrix Workspace provides many value-added benefits. Some of these benefits include:

    • Personalized user experience: Citrix Workplace provides a unique personalized experience for each and every user based on their assigned role and job assignment. Users are also able to personalize workflows, improving the overall user work experience.
    • Increased productivity: Citrix Workplace provides a unique personalized experience for each and every user. The single sign-on protocol makes it easy for users to find the applications they need and to start work immediately.
    • Streamlined workflow: The solution facilitates a cleaner, organized, intuitive workspace. The automated workflows and streamlined tasks ensure users stay on task and can perform at their very best at all times.
    • Improved collaboration: Citrix workspace streamlines the ability for users to share media, content, and data with other team members, employees, and stakeholders.
    • Consistent business process: The solution allows users to sign on and begin work from anywhere, anytime, using any device. This enables processes to continue uninterrupted and avoid potential shutdowns or downtime.
    • Next-generation technology: Users are always provided the most up-to-date user experience using SaaS, Citrix Daas, and the most current applications and resources available.
    • Robust governance protocol: The solution provides a rock-solid governance framework as defined by the organization. Citrix Workspace protects all applications and gives users access to only those applications that they need when they need them.
    • Increased security: It uses the most up-to-date single sign-on and zero-trust protocols. Citrix Workspace protects all applications and gives users access to only those applications that they need. The security process includes two-step verification and preset role-based access.
    • Cost-effective: Users are able to sign on from anywhere, using any device, which significantly reduces many overhead costs. The automated workflows also reduce time by eliminating unnecessary repetitive tasks.
    • Increased profitability: A value-added VDI such as Citrix Workspace will ensure an organization will achieve the highest levels of productivity and profitability while providing a solid ROI.

    Reviews from Real Users

    “If you have a desktop, laptop, or device that can be distributed to end users, to any kind of inconsistency in the institution, we deploy the solution so that anybody can get whatever resource is required. It helps ensure access. It makes it easy for us to give storage, memory, RAM, or processor resources without anything affecting their day-to-day activity.” Letarik D., Software System Team Leader at Ethiopian Roads Administration.

    “I work for the State of Illinois, and we were able to stay open and provide services for the needs of the people of the State of Illinois during COVID, which included unemployment services and everything else like that. Its user-friendliness is most valuable. It was easy to login and navigate. Some solutions are not very user-friendly, but this one was.” Cheri S., Information Systems Analyst II at the State of Illinois.

    Learn more about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
    Learn more about Citrix Workspace
    Sample Customers
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Lucas Metropolitan Housing Authority
    Top Industries
    Computer Software Company20%
    Financial Services Firm10%
    Insurance Company8%
    Energy/Utilities Company8%
    Computer Software Company15%
    Financial Services Firm10%
    Comms Service Provider7%
    Healthcare Company31%
    Construction Company8%
    Financial Services Firm8%
    Computer Software Company18%
    Financial Services Firm10%
    Manufacturing Company7%
    Company Size
    Small Business26%
    Midsize Enterprise17%
    Large Enterprise56%
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise63%
    Small Business40%
    Midsize Enterprise20%
    Large Enterprise40%
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Citrix Workspace
    May 2023
    Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Citrix Workspace and other solutions. Updated: May 2023.
    708,243 professionals have used our research since 2012.

    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Virtual Desktop Infrastructure (VDI) with 27 reviews while Citrix Workspace is ranked 6th in Virtual Desktop Infrastructure (VDI) with 12 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 7.6, while Citrix Workspace is rated 8.8. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Consumes less bandwidth, saves time and money, and supports a large variety of devices". On the other hand, the top reviewer of Citrix Workspace writes "Helped to continue our operations, but there have been speed and reliability issues". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Microsoft Remote Desktop Services, Amazon WorkSpaces, Microsoft App-V and TeamViewer, whereas Citrix Workspace is most compared with Microsoft Remote Desktop Services, VMware Workspace ONE, VMware Horizon Cloud, VMware Horizon View and OpenText Exceed TurboX (ETX). See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Citrix Workspace report.

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    We monitor all Virtual Desktop Infrastructure (VDI) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.